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Cannot send Mail Merge Email after upgrading to Skype for Business 2016 RRS feed

  • Question

  • I have several users that use the Mail Merge feature on a daily basis but since upgrading to Skype for Business 2016 they can no longer use the Mail Merge feature in MS Word. They had Word 2010 which they would get an error when trying to use Excel as their database for the information they were merging. Running a repair install of Office fixed that part but the email part were it takes all of the word documents the merge just created and sends to email doesn't seem to do anything. Switching the format to Plain Text works but these are HR emails that need better formatting so they need to use the HTML format. I have upgraded them to Office 2013 but the problem continues, the Word part of the merge works fine but email will only send if in Plain Text format is selected. What in the Skype upgrade has caused this issue to happen? Is there an add-in that needs to be turned on, installed, or disabled to make this work again?  Any help would be appreciated.
    Friday, April 29, 2016 3:11 PM

Answers

  • Hi,

    I noticed there are multiple Office versions (2016, 2010 and 2013) installed in your computer.

    Please set one Office version as default in your Windows. For example, if you want to set Office 2013 as the default program. Please go to Control Panel > Default programs. Set your Outlook 2013 as the default programs.

    Additionally, I am not sure if the issue is caused by the Skype for Business 2016. If the issue occurred after installed this update, maybe we can uninstall this specific update on Windows and confirm if the issue can be resolved.


    Regards,

    Winnie Liang
    TechNet Community Support


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Monday, May 2, 2016 2:41 PM
    Moderator

All replies

  • Hi,

    I noticed there are multiple Office versions (2016, 2010 and 2013) installed in your computer.

    Please set one Office version as default in your Windows. For example, if you want to set Office 2013 as the default program. Please go to Control Panel > Default programs. Set your Outlook 2013 as the default programs.

    Additionally, I am not sure if the issue is caused by the Skype for Business 2016. If the issue occurred after installed this update, maybe we can uninstall this specific update on Windows and confirm if the issue can be resolved.


    Regards,

    Winnie Liang
    TechNet Community Support


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Monday, May 2, 2016 2:41 PM
    Moderator
  • Hello all !

    Tested with Office 2007, Office 2010

    several users have that same problem : after Skype for Business 2016 is installed, mail merge won't work using html format (plain text and attachment works like a charm). If Skype for Business is uninstalled, then Office performs an automatic repair and mail merge works again !

    I guess that Skype comes with some upgrade in MAPI that confuses previous versions of Office...

    I tried a personalized install of S4B without any other office component. No way !

    Could it be possible to get an fix for that ?

    Best regards,

    Jacques

    Tech Support

    Thursday, May 12, 2016 5:51 PM
  • Hi

    I have users with Office 2013 reporting the same issue (mail merge failing) after installing Skype for Business 2016.

    Wednesday, May 18, 2016 4:54 PM
  • Any update to this?  I too have the same issue?  

    Multiple, Windows 7 x64 clients running the latest, patched version of Office 2010.  Installed Skype for Business 2015 (Lync 2013 15.0.4841.1000).  As soon as I did, I can no longer perform a mail merge from Word.


    Wednesday, July 13, 2016 12:44 PM
  • DO THIS-

    Click Start, and then click Run. In the Open box, type “regedit”, and then click OK. Delete the “2.8” registry key that is under [HKEY_CLASSES_ROOT\TypeLib\{2DF8D04C-5BFA-101B-BDE5-00AA0044DE52}].  

    Tuesday, July 19, 2016 11:02 AM
  • above registry method not working as there is no 2.8 folder, only have 2.6 and 2.7 folder.
    Wednesday, April 11, 2018 9:05 AM
  • I did have the 2.8 key and deleted it but it made no difference, even though I restarted Word and Outlook (both 2013 versions) - also have Skype for Business 2016 installed.

    When I run the mail-merge in Word without Outlook running I can see Outlook being started briefly but then it closes. Opening up Outlook shows no evidence of any emails coming from mail-merge.

    TBH I had this problem a couple of years ago (on Word & Outlook 2010) and never found a resolution so it appears it's still not resolved!

    Plain Text and Attachment mail-merges work fine as we all know, but HTML refuses to work. Having HTML emails would really help me with targeted emails to multiple users on a project I'm currently working on.

    Exiting S4B also does not fix anything but I'm going to remove it as a next step and see if that makes any difference.

    Friday, June 22, 2018 1:16 PM
  • Update: Mail-merge HTML worked on a device that did not have S4B installed. I subsequently went back to my own laptop, deleted the 2.8 key again and it is now working. Stopped and restarted Skype and the reg key has not been recreated.

    For the registry key, see previous reply from Sanchit71, or refer to MS Support article 3178867

    Monday, June 25, 2018 1:36 PM
  • To give some recent feedback - this fixed our problem.

    Skype for Business was installed on the Terminal Servers for whatever reason. After it was uninstalled, the issue started happening. Luckily, I'm the only person using the Mail Merge by Email option.

    Skype for Business on Terminal Servers causes nothing but problems!

    Friday, April 5, 2019 1:46 PM
  • I noticed there are multiple Office versions (2016, 2010 and 2013) installed in your computer.

    Please set one Office version as default in your Windows. For example, if you want to set Office 2013 as the default program. Please go to Control Panel > Default programs. Set your Outlook 2013 as the default programs.

    Additionally, I am not sure if the issue is caused by the Skype for Business 2016. If the issue occurred after installed this update, maybe we can uninstall this specific update on Windows and confirm if the issue can be resolved.

    Friday, April 5, 2019 1:56 PM
  • I'm facing a similar situation. I've created a similar post today.

    On one computer I was able to use Mail Merge on Word 2013 again by uninstalling Skype for Business 2016 and rebooting the computer.

    On another computer, I was able to use Mail Merge on Word 2013 again by uninstalling Project 2016.

    I tried using x86 and x64 latest versions Click-To-Run.

    How can we use Mail Merge on Office 2013 when we need Office 2016 products on the same machine?

    Tuesday, May 7, 2019 5:50 PM
  • Uninstalling Skype for business resolved the issue...Thx for this solution...
    Friday, May 10, 2019 6:25 AM
  • It worked. You're a life saver!
    Thursday, June 13, 2019 3:55 PM