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Weird graphics and other issues with internet explorer in all versions. RRS feed

  • Question

  • One of our laptops has an issue with their Internet Explorer. First, whenever the user logs on and starts internet explorer and navigates to any website, the website loads for a bit but then immediately displays a "Page cannot be displayed" error. Every single time. If we try browsing again/refreshing the page it loads fine. But during regular browsing, we might get that page again.

    Another issue that happens is sometimes the graphics logos won't load properly. See screenshot:

    http://i.imgur.com/0usOPpu.jpg

    And this happens a lot. If this won't happen, the websites will only load with half its formatting missing. 

    Now we have: 

    -Thoroughly checked computer for viruses. Several full scans have been done with MalwareBytes with no issues found. Microsoft Security Essentials has been installed, full scan done, no viruses/spyware/adware found. 

    -We have tried upgrading to IE11. Same issue. Downgraded to IE10. Same issue. Downgraded to IE9, same issue yet again. IE was Reset each time. 

    We checked if it could be a network issue, but none of the other computers connected to the same switch has issue like that. 

    Any suggestions/ideas to try? 

    Friday, February 7, 2014 5:04 PM

Answers

  • Hi,

    I suggest you temporary disable antivirus and firewall, then check the result.

    You may try the steps from the links below to check the issue:

    "Internet Explorer cannot display the webpage" error

    http://support.microsoft.com/kb/956196/en-us

    Internet Explorer "Page Cannot be Displayed" error due to Bad Proxy Server Timeout

    http://support.microsoft.com/kb/2551554

    You may also refer to the computer or device manufacturer website and try installing the latest version of chipset, graphics card and video card drivers and check.

    Hope it helps.

    Regards,

    Blair Deng


    Blair Deng
    TechNet Community Support

    Monday, February 10, 2014 7:27 AM
    Moderator

All replies

  • Hi,

    Have you asked the system administrators? Is the laptop enrolled in a workgroup that has access to the work network?

    What happens if you logon with an administrator account?

    the first step in troubleshooting IE issues is to test in noAddons mode.

    On the Page Cannot be displayed error message there is a button to diagnose connection problems.

    Regards.


    Rob^_^


    Friday, February 7, 2014 11:48 PM
  • Hi,

    I suggest you temporary disable antivirus and firewall, then check the result.

    You may try the steps from the links below to check the issue:

    "Internet Explorer cannot display the webpage" error

    http://support.microsoft.com/kb/956196/en-us

    Internet Explorer "Page Cannot be Displayed" error due to Bad Proxy Server Timeout

    http://support.microsoft.com/kb/2551554

    You may also refer to the computer or device manufacturer website and try installing the latest version of chipset, graphics card and video card drivers and check.

    Hope it helps.

    Regards,

    Blair Deng


    Blair Deng
    TechNet Community Support

    Monday, February 10, 2014 7:27 AM
    Moderator