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APPCRASH iexplorer.exe

    Question

  • I am trying to access my work email from home.  It requires a card reader for authenication purposes.  Every time I select my certificates to share my credentials I get the following error:

     

    Problem Event Name:                          APPCRASH

      Application Name:                             iexplore.exe

      Application Version:                           7.0.6001.18000

      Application Timestamp:                     47918f11

      Fault Module Name:                          ntdll.dll

      Fault Module Version:                        6.0.6001.18000

      Fault Module Timestamp:                  4791a7a6

      Exception Code:                                  c0000005

      Exception Offset:                                000658c8

      OS Version:                                          6.0.6001.2.1.0.768.3

      Locale ID:                                             1033

      Additional Information 1:                  fe52

      Additional Information 2:                  f7bf3ca2225347751f6fe215ae4d035e

      Additional Information 3:                  69ff

      Additional Information 4:                  209082e71457c335edc1a0866c4c3de1

     

    I have searched this forum for an answer and did not want to duplicate a request that may have been resolved already, but I have tried many of the suggestions on the other threads dating back to August 2007 with no success.  Any help would be appreciated.
    Sunday, November 09, 2008 9:23 AM

Answers

  • Hello,

     

    Before going any further, make sure that your card reader as well as driver for authentication is compatible with both Windows Vista OS and IE application. In addition, I wonder whether you installed some update packages or software on the computer recently. If so, you might try restoring the system back to the point before the issue occurred.

     

    System Restore

    1) Before we start, please close all open files and close all open programs.

    2) Click Start; click All Programs; click Accessories; click System Tools; and click System Restore. The System Restore user interface should appear.

    3) Click Next.

    4) From the restore points available, select an appropriate restore point before problem occurs and click Next.

    5) Click Next again. The restore process will run and your system will restart automatically.

     

    For more information, please refer to the article below:

    http://windowshelp.microsoft.com/Windows/en-US/Help/9f6d755a-74bb-4a7d-a625-d762dd8e79e51033.mspx

     

    If the problem persists, please continue with the instructions below to narrow down the issue.

     

    1. Run IE with No Add-ons

    Click Start, copy and paste Internet Explorer (No Add-ons) into Start Search box and press Enter. Change the cookie settings and have a test.

     

    2. Reset IE7

    1) Click Start button-> Control Panel.

    2) Change to Classic View on the left pane and double-click the Internet Options icon.

    3) On the Security tab, click Default level button for each icon in the Select a zone to view or change security settings.

    4) Click to Programs tab, and then click the Make default button if it is not grayed out.

    5) Click to Advanced tab, click Restore advanced settings button in the Settings area.

    6) Click the Reset button in the Reset Internet Explorer settings area and Click OK.

    7) Click Apply, and then click OK.

     

    3. Temporarily disable/uninstall all Anti-Virus firewalls or programs

     

    4. Terminate third-party conflicts

     

    Run Windows Safe Mode 

    1) Detach all unnecessary peripheral devices from your computer, such as printers, scanners and removable storage devices.

    2) Restart the computer.

    3) Keep pressing the F8 key until the Windows Startup menu appears.

    4) Choose Safe Mode with Networking, and press Enter.

    5) Test the issue in Safe Mode to see if the issue still exists.

    Note: In Safe Mode, your system display and Desktop will look and perform differently than in Normal Mode. This is only temporary.

     

    If the issue does not occur in safe mode, let’s try a Clean Boot to test the issue.

     

    Start Windows in Clean Boot mode

    Note: You must be logged on as an administrator or a member of the Administrators group to complete this procedure.

    1) Click Start.

    2) Copy and paste "msconfig" (without the quotation marks) in the Start Search box, and click Enter.

    3) Switch to Services tab and then Check Hide All Microsoft Services.

    4) Click Disable All.

    5) Switch to the Startup tab and then Click Disable all.

    6) Click OK.

    7) Click Restart to restart the computer and test the issue.

     

    Good Luck!

     

    Tuesday, November 11, 2008 5:33 AM

All replies

  • Hello,

     

    Before going any further, make sure that your card reader as well as driver for authentication is compatible with both Windows Vista OS and IE application. In addition, I wonder whether you installed some update packages or software on the computer recently. If so, you might try restoring the system back to the point before the issue occurred.

     

    System Restore

    1) Before we start, please close all open files and close all open programs.

    2) Click Start; click All Programs; click Accessories; click System Tools; and click System Restore. The System Restore user interface should appear.

    3) Click Next.

    4) From the restore points available, select an appropriate restore point before problem occurs and click Next.

    5) Click Next again. The restore process will run and your system will restart automatically.

     

    For more information, please refer to the article below:

    http://windowshelp.microsoft.com/Windows/en-US/Help/9f6d755a-74bb-4a7d-a625-d762dd8e79e51033.mspx

     

    If the problem persists, please continue with the instructions below to narrow down the issue.

     

    1. Run IE with No Add-ons

    Click Start, copy and paste Internet Explorer (No Add-ons) into Start Search box and press Enter. Change the cookie settings and have a test.

     

    2. Reset IE7

    1) Click Start button-> Control Panel.

    2) Change to Classic View on the left pane and double-click the Internet Options icon.

    3) On the Security tab, click Default level button for each icon in the Select a zone to view or change security settings.

    4) Click to Programs tab, and then click the Make default button if it is not grayed out.

    5) Click to Advanced tab, click Restore advanced settings button in the Settings area.

    6) Click the Reset button in the Reset Internet Explorer settings area and Click OK.

    7) Click Apply, and then click OK.

     

    3. Temporarily disable/uninstall all Anti-Virus firewalls or programs

     

    4. Terminate third-party conflicts

     

    Run Windows Safe Mode 

    1) Detach all unnecessary peripheral devices from your computer, such as printers, scanners and removable storage devices.

    2) Restart the computer.

    3) Keep pressing the F8 key until the Windows Startup menu appears.

    4) Choose Safe Mode with Networking, and press Enter.

    5) Test the issue in Safe Mode to see if the issue still exists.

    Note: In Safe Mode, your system display and Desktop will look and perform differently than in Normal Mode. This is only temporary.

     

    If the issue does not occur in safe mode, let’s try a Clean Boot to test the issue.

     

    Start Windows in Clean Boot mode

    Note: You must be logged on as an administrator or a member of the Administrators group to complete this procedure.

    1) Click Start.

    2) Copy and paste "msconfig" (without the quotation marks) in the Start Search box, and click Enter.

    3) Switch to Services tab and then Check Hide All Microsoft Services.

    4) Click Disable All.

    5) Switch to the Startup tab and then Click Disable all.

    6) Click OK.

    7) Click Restart to restart the computer and test the issue.

     

    Good Luck!

     

    Tuesday, November 11, 2008 5:33 AM
  • Andy, 

    I am confused as to which cookie settinsg I should adjust to test if the problem still exits.  Did you mean turn on the add-ons one by one to see if the problem is corrected?  Where do I go to change the cookie settings?  I started with the restore and that did not fix anything.  I am now on the next step.  Any additional help you can give me would greatly appreciated.

     

    Jose 

     

    Wednesday, November 12, 2008 6:11 PM
  • If the Internet Explorer does work well in no add-on mode, we might disable all add-ons in IE first and then add one check back each time to the list of Add-In, restart IE, and repeat the above procedure. Once the issue reappears again, we can determine which add-in causes this problem and then disable it.

    Thursday, November 13, 2008 10:05 AM
  • Andy,

     

     

    When I try with all add-ons diasabled I get a Layered service provider error.  I am trying to some research but are unable to open some of the threads.  Any thoughts on how to fix this new problem?

     

    Jose

     

    Thursday, November 13, 2008 5:04 PM