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Error 80072EFE when running Microsoft Update on Server 2012 R2 RRS feed

  • Question

  • I'm running into an issue with Microsoft Update on Server 2012 R2.  I am able to apply updates when it's just Windows Update.  Then, once I've selected "Microsoft Update", I get the following error:
    "Windows could not search for new updates".  Code 80072EFE

    I am back to just Windows Update, and cannot update, and I notice in the event log, automatic update isn't able to update either. 

    I have looked at other articles, and their "fix" does not work.  I now have 2 domain joined 2012 R2 servers with this issue.  So, I commonly see people say "reinstall the OS".  Um, this is a server, I can't be reinstalling the OS for something as trivial as the updating mechanism.  So, I create a new 2012 R2 server, and it is not domain joined, so no funky group policies are going on here.  Same thing.  Windows Update works, until I check the box to switch to Microsoft Update, and now it no longer works.  This is on the same network, behind the same internet firewall as all my other production servers and workstations which have no problem accessing Microsoft Update, including Server 2008 R2 and Server 2012. 

    Thursday, June 19, 2014 6:41 PM

All replies

  • This sounds very strange.

    Your error is

    0x80072EFE -2147012866 ERROR_INTERNET_CONNECTION_ABORTED

    That would tell me something is having issues going out.

    There should be WindowsUpdate.log file in C:\Windows folder, can you post that?

    Thursday, June 19, 2014 7:30 PM
  • Thanks for your reply.  Here is the section of that log file after setting it to Microsoft Update and checking for updates:

    2014-06-19 09:23:21:087  700 5e8 SLS Retrieving SLS response from server...
    2014-06-19 09:23:21:087  700 5e8 SLS Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=49&L=en-US&P=&PT=0x7&WUA=7.9.9600.17092
    2014-06-19 09:23:24:743  700 5e8 Misc WARNING: Send failed with hr = 80072efe.
    2014-06-19 09:23:24:743  700 5e8 Misc WARNING: Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <None>
    2014-06-19 09:23:24:743  700 5e8 Misc WARNING: Send request failed, hr:0x80072efe
    2014-06-19 09:23:24:743  700 5e8 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=49&L=en-US&P=&PT=0x7&WUA=7.9.9600.17092>. error 0x80072efe
    2014-06-19 09:23:24:743  700 5e8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efe
    2014-06-19 09:23:24:743  700 5e8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efe
    2014-06-19 09:23:24:743  700 5e8 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efe
    2014-06-19 09:23:24:743  700 5e8 SLS FATAL: SLS:CSLSDownloader::GetUrlContent: DoFileDownload failed with 0x80072efe.
    2014-06-19 09:23:24:743  700 5e8 SLS FATAL: GetResponse failed with hresult 0x80072efe...
    2014-06-19 09:23:24:743  700 5e8 EP FATAL: EP: CSLSEndpointProvider::GetWUClientDataAndInitParser - failed to get SLS data, error = 0x80072EFE
    2014-06-19 09:23:24:743  700 5e8 EP FATAL: EP: CSLSEndpointProvider::GetEndpointFromSLS - Failed to get client data and init parser, error = 0x80072EFE
    2014-06-19 09:23:24:743  700 5e8 EP FATAL: Failed to obtain 9482F4B4-E343-43B6-B170-9A65BC822C77 redir Client/Server URL, error = 0x80072EFE
    2014-06-19 09:23:24:743  700 5e8 PT WARNING: PTError: 0x80072efe
    2014-06-19 09:23:24:743  700 5e8 PT WARNING: Initialization failed for Protocol Talker Context: 0x80072efe
    2014-06-19 09:23:24:743  700 5e8 PT WARNING: PTError: 0x80072efe
    2014-06-19 09:23:24:743  700 5e8 SLS Retrieving SLS response from server...
    2014-06-19 09:23:24:743  700 5e8 SLS Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=49&L=en-US&P=&PT=0x7&WUA=7.9.9600.17092
    2014-06-19 09:23:24:774  700 5e8 Misc WARNING: Send failed with hr = 80072efe.
    2014-06-19 09:23:24:774  700 5e8 Misc WARNING: Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <None>
    2014-06-19 09:23:24:774  700 5e8 Misc WARNING: Send request failed, hr:0x80072efe
    2014-06-19 09:23:24:774  700 5e8 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=49&L=en-US&P=&PT=0x7&WUA=7.9.9600.17092>. error 0x80072efe
    2014-06-19 09:23:24:774  700 5e8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efe
    2014-06-19 09:23:24:774  700 5e8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efe
    2014-06-19 09:23:24:774  700 5e8 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efe
    2014-06-19 09:23:24:774  700 5e8 SLS FATAL: SLS:CSLSDownloader::GetUrlContent: DoFileDownload failed with 0x80072efe.
    2014-06-19 09:23:24:774  700 5e8 SLS FATAL: GetResponse failed with hresult 0x80072efe...
    2014-06-19 09:23:24:774  700 5e8 EP FATAL: EP: CSLSEndpointProvider::GetWUClientDataAndInitParser - failed to get SLS data, error = 0x80072EFE
    2014-06-19 09:23:24:774  700 5e8 EP FATAL: EP: CSLSEndpointProvider::GetEndpointFromSLS - Failed to get client data and init parser, error = 0x80072EFE
    2014-06-19 09:23:24:774  700 5e8 EP FATAL: Failed to obtain 9482F4B4-E343-43B6-B170-9A65BC822C77 redir Reporting URL, error = 0x80072EFE
    2014-06-19 09:23:24:774  700 5e8 PT WARNING: PTError: 0x80072efe
    2014-06-19 09:23:24:774  700 5e8 Report FATAL: OpenReportingWebServiceConnection, GetReportingServerUrl failed with error, hr = 0x80072EFE.
    2014-06-19 09:23:24:774  700 5e8 Report WARNING: HandleEvents, OpenReportingWebServiceConnection, with NULL CallerIdentity failed with error, hr = 0x80072EFE.
    2014-06-19 09:23:24:774  700 5e8 Report WARNING: Reporter failed to upload events with hr = 80072efe.

    Thursday, June 19, 2014 7:56 PM
  • I'm having the exact same problem as above with the latest ISO from MSDN for "Windows Server 2012 R2 with Update".

    Barebone install, first attempt to update gives the the errors as above:

    2014-07-15          13:40:48:323       760        b3c         AU          Triggering AU detection through DetectNow API

    2014-07-15          13:40:48:323       760        b3c         AU          Triggering Online detection (interactive)

    2014-07-15          13:40:48:354       760        e24         AU          #############

    2014-07-15          13:40:48:354       760        e24         AU          ## START ##  AU: Search for updates

    2014-07-15          13:40:48:354       760        e24         AU          #########

    2014-07-15          13:40:48:354       760        e24         SLS         Retrieving SLS response from server...

    2014-07-15          13:40:48:354       760        e24         SLS         Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=124&L=en-US&P=&PT=0x7&WUA=7.9.9600.17031

    2014-07-15          13:40:48:369       760        e24         Misc       WARNING: Send failed with hr = 80072efe.

    2014-07-15          13:40:48:369       760        e24         Misc       WARNING: Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <None>

    2014-07-15          13:40:48:369       760        e24         Misc       WARNING: Send request failed, hr:0x80072efe

    2014-07-15          13:40:48:369       760        e24         Misc       WARNING: WinHttp: SendRequestUsingProxy failed for <HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=124&L=en-US&P=&PT=0x7&WUA=7.9.9600.17031>. error 0x80072efe

    2014-07-15          13:40:48:369       760        e24         Misc       WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efe

    2014-07-15          13:40:48:369       760        e24         Misc       WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efe

    2014-07-15          13:40:48:369       760        e24         Misc       WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efe

    2014-07-15          13:40:48:369       760        e24         SLS         FATAL: SLS:CSLSDownloader::GetUrlContent: DoFileDownload failed with 0x80072efe.

    2014-07-15          13:40:48:369       760        e24         SLS         FATAL: GetResponse failed with hresult 0x80072efe...

    2014-07-15          13:40:48:369       760        e24         EP           FATAL: EP: CSLSEndpointProvider::GetWUClientDataAndInitParser - failed to get SLS data, error = 0x80072EFE

    2014-07-15          13:40:48:369       760        e24         EP           FATAL: EP: CSLSEndpointProvider::GetEndpointFromSLS - Failed to get client data and init parser, error = 0x80072EFE

    2014-07-15          13:40:48:369       760        e24         EP           FATAL: Failed to obtain 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL, error = 0x80072EFE

    2014-07-15          13:40:48:369       760        e24         Agent    WARNING: Failed to obtain the authorization cab URL for service 7971f918-a847-4430-9279-4a52d1efe18d, hr=0

    2014-07-15          13:40:48:369       760        e24         Agent    FATAL: Caller <NULL> failed to opt in to service 7971f918-a847-4430-9279-4a52d1efe18d, hr=0X80072EFE

    2014-07-15          13:40:48:369       760        e24         IdleTmr                WU operation (CSearchCall::Init ID 6) started; operation # 94; does use network; is not at background priority

    2014-07-15          13:40:48:369       760        e24         IdleTmr                Incremented PDC RefCount for Network to 1

    2014-07-15          13:40:48:369       760        e24         IdleTmr                Incremented idle timer priority operation counter to 2

    2014-07-15          13:40:48:369       760        e24         Agent    *** START ***  Queueing Finding updates [CallerId = AutomaticUpdatesWuApp  Id = 6]

    2014-07-15          13:40:48:369       760        e24         AU          <<## SUBMITTED ## AU: Search for updates  [CallId = {E2B5BF0D-0295-4487-93AE-12BA4548D3BB} ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}]

    2014-07-15          13:40:48:369       760        a88         Agent    ***  END  ***  Queueing Finding updates [CallerId = AutomaticUpdatesWuApp  Id = 6]

    2014-07-15          13:40:48:369       760        a88         Agent    *************

    2014-07-15          13:40:48:369       760        a88         Agent    ** START **  Agent: Finding updates [CallerId = AutomaticUpdatesWuApp  Id = 6]

    2014-07-15          13:40:48:369       760        a88         Agent    *********

    2014-07-15          13:40:48:369       760        a88         Agent      * Online = Yes; Ignore download priority = No

    2014-07-15          13:40:48:369       760        a88         Agent      * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"

    2014-07-15          13:40:48:369       760        a88         Agent      * ServiceID = {9482F4B4-E343-43B6-B170-9A65BC822C77} Windows Update

    2014-07-15          13:40:48:369       760        a88         Agent      * Search Scope = {Machine & All Users}

    2014-07-15          13:40:48:369       760        a88         Agent      * Caller SID for Applicability: S-1-5-21-605852640-4265258441-1596921288-500

    2014-07-15          13:40:48:369       760        a88         SLS         Retrieving SLS response from server...

    2014-07-15          13:40:48:369       760        a88         SLS         Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=124&L=en-US&P=&PT=0x7&WUA=7.9.9600.17031

    2014-07-15          13:40:48:401       760        a88         Misc       WARNING: Send failed with hr = 80072efe.

    2014-07-15          13:40:48:401       760        a88         Misc       WARNING: Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <None>

    2014-07-15          13:40:48:401       760        a88         Misc       WARNING: Send request failed, hr:0x80072efe

    2014-07-15          13:40:48:401       760        a88         Misc       WARNING: WinHttp: SendRequestUsingProxy failed for <HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=124&L=en-US&P=&PT=0x7&WUA=7.9.9600.17031>. error 0x80072efe

    2014-07-15          13:40:48:401       760        a88         Misc       WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efe

    2014-07-15          13:40:48:401       760        a88         Misc       WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efe

    2014-07-15          13:40:48:401       760        a88         Misc       WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efe

    2014-07-15          13:40:48:401       760        a88         SLS         FATAL: SLS:CSLSDownloader::GetUrlContent: DoFileDownload failed with 0x80072efe.

    2014-07-15          13:40:48:401       760        a88         SLS         FATAL: GetResponse failed with hresult 0x80072efe...

    2014-07-15          13:40:48:401       760        a88         EP           FATAL: EP: CSLSEndpointProvider::GetWUClientDataAndInitParser - failed to get SLS data, error = 0x80072EFE

    2014-07-15          13:40:48:401       760        a88         EP           FATAL: EP: CSLSEndpointProvider::GetEndpointFromSLS - Failed to get client data and init parser, error = 0x80072EFE

    2014-07-15          13:40:48:401       760        a88         EP           FATAL: Failed to obtain 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL, error = 0x80072EFE

    2014-07-15          13:40:48:401       760        a88         Agent    WARNING: Failed to obtain the authorization cab URL for service 7971f918-a847-4430-9279-4a52d1efe18d, hr=0

    2014-07-15          13:40:48:401       760        a88         Agent    FATAL: Caller <NULL> failed to opt in to service 7971f918-a847-4430-9279-4a52d1efe18d, hr=0X80072EFE

    2014-07-15          13:40:48:401       760        a88         SLS         Retrieving SLS response from server...

    2014-07-15          13:40:48:401       760        a88         SLS         Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=124&L=en-US&P=&PT=0x7&WUA=7.9.9600.17031

    2014-07-15          13:40:48:416       760        a88         Misc       WARNING: Send failed with hr = 80072efe.

    2014-07-15          13:40:48:416       760        a88         Misc       WARNING: Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <None>

    2014-07-15          13:40:48:416       760        a88         Misc       WARNING: Send request failed, hr:0x80072efe

    2014-07-15          13:40:48:416       760        a88         Misc       WARNING: WinHttp: SendRequestUsingProxy failed for <HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=124&L=en-US&P=&PT=0x7&WUA=7.9.9600.17031>. error 0x80072efe

    2014-07-15          13:40:48:416       760        a88         Misc       WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efe

    2014-07-15          13:40:48:416       760        a88         Misc       WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efe

    2014-07-15          13:40:48:416       760        a88         Misc       WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efe

    2014-07-15          13:40:48:416       760        a88         SLS         FATAL: SLS:CSLSDownloader::GetUrlContent: DoFileDownload failed with 0x80072efe.

    2014-07-15          13:40:48:416       760        a88         SLS         FATAL: GetResponse failed with hresult 0x80072efe...

    2014-07-15          13:40:48:416       760        a88         EP           FATAL: EP: CSLSEndpointProvider::GetWUClientDataAndInitParser - failed to get SLS data, error = 0x80072EFE

    2014-07-15          13:40:48:416       760        a88         EP           FATAL: EP: CSLSEndpointProvider::GetEndpointFromSLS - Failed to get client data and init parser, error = 0x80072EFE

    2014-07-15          13:40:48:416       760        a88         EP           FATAL: Failed to obtain 9482F4B4-E343-43B6-B170-9A65BC822C77 redir Client/Server URL, error = 0x80072EFE

    2014-07-15          13:40:48:416       760        a88         PT           WARNING: PTError: 0x80072efe

    2014-07-15          13:40:48:416       760        a88         PT           WARNING: Initialization failed for Protocol Talker Context: 0x80072efe

    2014-07-15          13:40:48:416       760        a88         Agent      * WARNING: Exit code = 0x80072EFE

    2014-07-15          13:40:48:416       760        a88         Agent    *********

    2014-07-15          13:40:48:416       760        a88         Agent    **  END  **  Agent: Finding updates [CallerId = AutomaticUpdatesWuApp  Id = 6]

    2014-07-15          13:40:48:416       760        a88         Agent    *************

    2014-07-15          13:40:48:416       760        a88         Agent    WARNING: WU client failed Searching for update with error 0x80072efe

    2014-07-15          13:40:48:416       760        a88         IdleTmr                WU operation (CSearchCall::Init ID 6, operation # 94) stopped; does use network; is not at background priority

    2014-07-15          13:40:48:416       760        a88         IdleTmr                Decremented PDC RefCount for Network to 0

    2014-07-15          13:40:48:416       760        a88         IdleTmr                Decremented idle timer priority operation counter to 1

    2014-07-15          13:40:48:416       760        854         AU          >>##  RESUMED  ## AU: Search for updates [CallId = {E2B5BF0D-0295-4487-93AE-12BA4548D3BB} ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}]

    2014-07-15          13:40:48:416       760        854         AU            # WARNING: Search callback failed, result = 0x80072EFE

    2014-07-15          13:40:48:416       760        854         AU          #########

    2014-07-15          13:40:48:416       760        854         AU          ##  END  ##  AU: Search for updates  [CallId = {E2B5BF0D-0295-4487-93AE-12BA4548D3BB} ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}]

    2014-07-15          13:40:48:416       760        854         AU          #############

    2014-07-15          13:40:48:416       760        854         AU          All AU searches complete.

    2014-07-15          13:40:48:416       760        854         AU            # WARNING: Failed to find updates with error code 80072efe

    2014-07-15          13:40:48:416       760        854         AU          AU setting next detection timeout to 2014-07-15 22:40:48

    2014-07-15          13:40:48:432       760        854         AU          WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037

    2014-07-15          13:40:48:432       760        854         AU          WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037

    Tuesday, July 15, 2014 5:57 PM
  • I meant to update prior to going on vacation.  I contacted MS Support.  They kept blaming a device in my network.  I could take the same server, attach it to the switch our ISP service comes in on, assign a static IP, and could update.  The instant I went back on my LAN, I would get the error.

    The solution for us:  Our SonicWall firewall has a filter for "P2P eMule".  We made an exception to the IP range of our servers and can now update (sorry Win 8.1 workstations, no joy for you - which is just my laptop at the moment). 

    What's interesting, I could take the URL from the WindowsUpdate.log, and plug it in your browser and I could download the CAB.  Apparently, Microsoft Update now uses Peer 2 Peer networking, which we specifically block, for obvious security reasons.

    Joel

    • Proposed as answer by Olaf Engelke Saturday, July 18, 2015 11:06 AM
    Tuesday, July 15, 2014 9:26 PM
  • After spending 4 days beating my fingers against the Internet, I found this thread! I just set up 3 virtual servers (1st time virtualization project). 2 Windows 2012 Servers, and 1 Windows 2008 to migrate from 2003 Server.

    As soon as I spun up the 2012 servers, they wouldn't reach out to Windows Updates. But the 2008 Server would! I tried and checked everything. Then I was reviewing the SonicWall logs for something else, and saw an entry about emule and my new 2012 server. I didn't think anything about it (2 days) ago.

    Then today I found this thread!

    Now to my contribution, I have an NSA 3500 and there isn't a specific rule for Emule, but there is a Service Object for P2P. I tried creating rules to allow that Lan>Wan/Wan<Lan and object group for my VM Servers. (No Go).

    In the NSA 3500 Under Firewall\App Control Advanced

    Enable App Control

    Then Click 'Configure App Control Settings'

    Enable Application Control Exclusion List

    Use Application Control Exclusion Address Object and Selected the Group that I created for my VM's.

    Voila! I can access Windows Updates. First round of updates 51 updates 1.2GB.... nice..

    Thanks again

    Friday, November 21, 2014 2:52 PM
  • Thank you Thank you I've been researching this error off and on for months but only have Windows 8.1 on my PC so it wasn't a priority.  I recently added 2 2012 servers and was forced to find a solution.  Connecting to an outside network once a month wasn't an option.  I spent a couple hours this morning going through log files and searching online and ran across this article.  Thanks Again for the help
    Monday, December 15, 2014 8:08 PM
  • Good Morning... What SonicWall do you have and where did you make the exception? I have NSAs... I am having the same issue and I tried the App Control that was suggested in another post and that did not help. Thank you.
    Thursday, September 10, 2015 12:58 PM
  • Perfect! I've been pulling my hair out on this - There was a small change made when I was away on our Sonicwall device to block P2P outside the global settings - Put this back and now all working.

    Thanks for updating the call and saving what's left of my hair......

    Monday, November 9, 2015 12:48 PM
  • Hi DJCopa,

    I am using Sonicwall . Can you please help me on it 

    windows update error 80072efe server 2012 r2

    Friday, March 24, 2017 6:08 AM
  • Hi 

    Thanks for your help i just close windows firewall and now it's working and take update :) 

    Thanks a lot 

    Tuesday, October 24, 2017 1:46 AM
  • Thank you! I have been trying to fix this for a few days, this work perfectly! 
    Tuesday, February 26, 2019 8:17 PM