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Please add entries to "prod-global-autodetect.acompli.net" - "Outlook Mobile AutoDetect service." RRS feed

  • Question

  • Hello Pierre,
      I tried going via MS Support CASEID: 1434538252, but am not getting anywhere.. Please could you update/add our data to the "prod-global-autodetect.acompli.net"
    Would be much appreciated,
    Many Thanks,
    Steve.

    -> message to support....

    Im working for Liberty Global on the Liberty Global Mail Platform – Currently covering AT, CH, CZ, DE, HU, IE, PL, RO, SK.
    We would like to add the settings of our Customer Mail servers (IMAPS/SMTPS, etc) to your database. To enhance customer experience when configuring their email clients.

    We would like to be added to the "prod-global-autodetect.acompli.net" database... also known as the "Outlook Mobile AutoDetect service."

    This might help... https://social.technet.microsoft.com/Forums/office/en-US/7716642b-c99a-44b3-acb8-c6bdcb60491d/clear-data-from-prodnamautodetectacomplinet?forum=Office2016setupdeploy
    a Microsoft employee Pierre-Elie Fauché, was able to add the settings to the database.

    Background: When network sniffing a Windows10 with Oulook365 Client. We see it making calls to prod-global-autodetect.acompli.net for email client autoconfiguration.

    Here is the list of Our domain settings .... please can you add them into "prod-global-autodetect.acompli.net"

    -=-=-=-=-=-=- AT -=-=-=-=-=-=-=
    Domain Name: chello.at
    Protocol Server Address Port Encryption
    SMTP mail.upcmail.at 465 SSL
    IMAP4 mail.upcmail.at 993 SSL

    Domain Name: inode.at
    Protocol Server Address Port Encryption
    SMTP mail.upcmail.at 465 SSL
    IMAP4 mail.upcmail.at 993 SSL

    -=-=-=-=-=-=- CH -=-=-=-=-=-=-=

    Domain Name: hispeed.ch
    Protocol Server Address Port Encryption
    SMTP smtp.hispeed.ch 465 SSL
    IMAP4 imap.hispeed.ch 993 SSL

    Domain Name: swissonline.ch
    Protocol Server Address Port Encryption
    SMTP smtp.hispeed.ch 465 SSL
    IMAP4 imap.hispeed.ch 993 SSL

    -=-=-=-=-=-=- CZ -=-=-=-=-=-=-=

    Domain Name: upcmail.cz
    Protocol Server Address Port Encryption
    SMTP mail.upcmail.cz 465 SSL
    IMAP4 mail.upcmail.cz 993 SSL

    -=-=-=-=-=-=- DE -=-=-=-=-=-=-=

    Domain Name: unity-mail.de
    Protocol Server Address Port Encryption
    SMTP mail.unity-mail.de 587 StartTLS
    IMAP4 mail.unity-mail.de 993 SSL

    Domain Name: unitybox.de
    Protocol Server Address Port Encryption
    SMTP mail.unity-mail.de 587 StartTLS
    IMAP4 mail.unity-mail.de 993 SSL

    Domain Name: ish.de
    Protocol Server Address Port Encryption
    SMTP mail.unity-mail.de 587 StartTLS
    IMAP4 mail.unity-mail.de 993 SSL

    Domain Name: iesy.net
    Protocol Server Address Port Encryption
    SMTP mail.unity-mail.de 587 StartTLS
    IMAP4 mail.unity-mail.de 993 SSL

    Domain Name: kabelbw.de
    Protocol Server Address Port Encryption
    SMTP mail.unity-mail.de 587 StartTLS
    IMAP4 mail.unity-mail.de 993 SSL

    -=-=-=-=-=-=- HU -=-=-=-=-=-=-=

    Domain Name: upcmail.hu
    Protocol Server Address Port Encryption
    SMTP mail.upcmail.hu 465 SSL
    IMAP4 mail.upcmail.hu 993 SSL

    -=-=-=-=-=-=- IE -=-=-=-=-=-=-=

    Domain Name: upcmail.ie
    Protocol Server Address Port Encryption
    SMTP smtp.upcmail.ie 465 SSL
    IMAP4 imap.upcmail.ie 993 SSL

    -=-=-=-=-=-=- PL -=-=-=-=-=-=-=

    Domain Name: upcpoczta.pl
    Protocol Server Address Port Encryption
    SMTP mail.upcpoczta.pl 465 SSL
    IMAP4 mail.upcpoczta.pl 993 SSL

    -=-=-=-=-=-=- RO -=-=-=-=-=-=-=

    Domain Name: upcmail.ro
    Protocol Server Address Port Encryption
    SMTP mail.upcmail.ro 465 SSL
    IMAP4 mail.upcmail.ro 993 SSL

    Domain Name: upcnet.ro
    Protocol Server Address Port Encryption
    SMTP mail.upcmail.ro 465 SSL
    IMAP4 mail.upcmail.ro 993 SSL

    Domain Name: astralnet.ro
    Protocol Server Address Port Encryption
    SMTP mail.upcmail.ro 465 SSL
    IMAP4 mail.upcmail.ro 993 SSL

    -=-=-=-=-=-=- SK -=-=-=-=-=-=-=

    Domain Name: upcmail.sk
    Protocol Server Address Port Encryption
    SMTP mail.upcmail.sk 465 SSL
    IMAP4 mail.upcmail.sk 993 SSL

    Friday, July 27, 2018 2:48 PM

All replies

  • Hi Steven,

    Welcome to post in our forum. Then here we mainly focus on general issues about questions related to setting up and deploying the RTM release versions of Office 2016 and Office 365 ProPlus. So I am afraid we cannot help further regarding your query about adding entries to "prod-global-autodetect.acompli.net". As per Pierre, sorry but he is not a forum support engineer whom we can help get in touch with. 

    In current situation, it is suggested to focus on the case you have opened. Or as mentioned by Pierre in the link you shared above, "for a prompt handling of your request please contact Office Support directly: support.office.com/home/contact (with mention of the "Outlook Mobile AutoDetect Service")".

    By the way, please check if the information in your original is credential. we'd highly recommend you to not publish privacy info or reveal information like domain name in the publish forum for security reasons. 

    Thanks for your understanding.

    Regards,

    Yuki Sun


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    Monday, July 30, 2018 2:42 AM