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Vista Home Premium IE7, Firefox, and Windows Media Center not working

    Question

  • I performed the following maintenance on a Dell Insiron 1521 running Vista Home Premium.

     

    Removed Antivirus 2009 (virus)

    Installed Avast and cleaned computer

    Upgraded to SP1 which corrupted the WLAN and Broadcam drivers

    Reinstalled drivers from dell

    After I was able to access the internet.

     

    I sent the comuter home with the owner.  Serveral weeks later she called and reported she couldn't access the Internet.  The home page defaulted to blank.  Now, I am trying to solve the issue. 

     

    The problem is IE7 will not load URL.

     

    I am getting an IPv4 IP address but not a IPv6 address.

     

    I installed firefox 3 and firefox 2 and both applications stop working.

     

    Windows Media Center stops working.

     

    I can access firefox and IE7 in safemode hense the email.

     

    I tried to following techniques

     

    -reset IE7 setting and deleted temp. files, cookies, etc

    -Windows Firewall is off

    -disabled phishing under advanced settings in Internet Options (which phishing has a !)

    -Unchecked enable protection mode

    -I ran highjack this and looked for files that were abnormal (no luck)

    -searched av2009 reg files (no luck)

    -uninstalled MS updates from the date I returned the laptop

    -reinstalled network drivers

     

    Please note IE7 will start but will not load pages.

     

    Does anyone have any suggestions?

     

     

    Thursday, December 04, 2008 5:20 PM

Answers

  • Hello Vincent,

    Before going any further, let us try performing a system restore to check whether it does work.

     

    System Restore

    1) Before we start, please close all open files and close all open programs.

    2) Click Start; click All Programs; click Accessories; click System Tools; and click System Restore. The System Restore user interface should appear.

    3) Click Next.

    4) From the restore points available, select an appropriate restore point before problem occurs and click Next.

    5) Click Next again. The restore process will run and your system will restart automatically.

     

    For more information, please refer to the article below:

    http://windowshelp.microsoft.com/Windows/en-US/Help/9f6d755a-74bb-4a7d-a625-d762dd8e79e51033.mspx

     

    If the problem persists, please continue with the instructions below to narrow down the issue.

     

    1. Run IE with No Add-ons

    Click Start, copy and paste Internet Explorer (No Add-ons) into Start Search box and press Enter.

     

    2. Temporarily disable/uninstall all Anti-Virus firewalls or programs

     

    3. Delete the redundant proxy information

     

    4. Start Windows in Clean Boot mode

    Note: You must be logged on as an administrator or a member of the Administrators group to complete this procedure.

    1) Click Start.

    2) Copy and paste "msconfig" (without the quotation marks) in the Start Search box, and click Enter.

    3) Switch to Services tab and then Check Hide All Microsoft Services.

    4) Click Disable All.

    5) Switch to the Startup tab and then Click Disable all.

    6) Click OK.

    7) Click Restart to restart the computer and test the issue.

     

    Good Luck!

     

    Monday, December 08, 2008 6:48 AM

All replies

  • Not that I am any help but I have almost exactly the same problem on an HP G6000.

     

    Read loads of forums on the subject tried multiple resets and installs.

     

    I am still looking if I find out the solution I'll post here as well....BUT you are not alone!

    Friday, December 05, 2008 6:11 PM
  • Hello Vincent,

    Before going any further, let us try performing a system restore to check whether it does work.

     

    System Restore

    1) Before we start, please close all open files and close all open programs.

    2) Click Start; click All Programs; click Accessories; click System Tools; and click System Restore. The System Restore user interface should appear.

    3) Click Next.

    4) From the restore points available, select an appropriate restore point before problem occurs and click Next.

    5) Click Next again. The restore process will run and your system will restart automatically.

     

    For more information, please refer to the article below:

    http://windowshelp.microsoft.com/Windows/en-US/Help/9f6d755a-74bb-4a7d-a625-d762dd8e79e51033.mspx

     

    If the problem persists, please continue with the instructions below to narrow down the issue.

     

    1. Run IE with No Add-ons

    Click Start, copy and paste Internet Explorer (No Add-ons) into Start Search box and press Enter.

     

    2. Temporarily disable/uninstall all Anti-Virus firewalls or programs

     

    3. Delete the redundant proxy information

     

    4. Start Windows in Clean Boot mode

    Note: You must be logged on as an administrator or a member of the Administrators group to complete this procedure.

    1) Click Start.

    2) Copy and paste "msconfig" (without the quotation marks) in the Start Search box, and click Enter.

    3) Switch to Services tab and then Check Hide All Microsoft Services.

    4) Click Disable All.

    5) Switch to the Startup tab and then Click Disable all.

    6) Click OK.

    7) Click Restart to restart the computer and test the issue.

     

    Good Luck!

     

    Monday, December 08, 2008 6:48 AM