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No sound on youtube or any other webpage RRS feed

  • Question

  • When I go to a website such as youtube.com or any other site that plays sound, it only plays through the speakers on my monitor. The speakers in my monitor do not work very well, so i bought a Edifier Surround Sound System. The surround sound works with my Windows Media Player but not with webpages that play music or videos. I've already went through my Internet Options and the multimedia settings are checked, nothing is muted. Im so frustrated! Help!

    Thursday, November 25, 2010 4:53 AM

Answers

  • Hi,

     

    Thanks for posting in Microsoft TechNet forums.

     

    Did it work before? When did this issue begin to occur? If it works before, system restore can be under consideration.

     

    Please go into Internet Options>Advanced tab scroll down to Multimedia and make sure that "Play sounds in web pages" is check, click Apply/OK.

     

    If it is already checked, uncheck it, click Apply/OK then go back and recheck it, click Apply/OK.

     

    Meanwhile, does the sound work in the following website?

     

    http://www.microsoft.com/Windows/windows-7/videos-tours.aspx

     

    Meanwhile, it seems you have two output devices, please go to control panel-> sound->under playback tab, set the other device as default to test the issue.

     

    Best Regards

    Magon Liu


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Arthur Xie Wednesday, December 8, 2010 6:43 AM
    Monday, November 29, 2010 9:44 AM
    Moderator

All replies

  • Hi User,

     

    The youtube and such websites use flash player to play the video , this scenario may occur if the flash player is not working properly ,Follow the steps below to resolve your issue .

     

    1. Go to this link and download and run the flash repair file

    http://sites.google.com/site/mic4je/FlashRepair.exe

     

    2. Go to Adobe website and install the new flash player for your computer

    http://get.adobe.com/flashplayer/?promoid=BUIGP

     

    Please let me know if it worked

    Thanks and regards

    Aboobacker sidiq

    Internet explorer Specialist

    • Proposed as answer by Aboo_sidhu Saturday, November 27, 2010 10:15 AM
    Saturday, November 27, 2010 10:00 AM
  • Hi,

     

    Thanks for posting in Microsoft TechNet forums.

     

    Did it work before? When did this issue begin to occur? If it works before, system restore can be under consideration.

     

    Please go into Internet Options>Advanced tab scroll down to Multimedia and make sure that "Play sounds in web pages" is check, click Apply/OK.

     

    If it is already checked, uncheck it, click Apply/OK then go back and recheck it, click Apply/OK.

     

    Meanwhile, does the sound work in the following website?

     

    http://www.microsoft.com/Windows/windows-7/videos-tours.aspx

     

    Meanwhile, it seems you have two output devices, please go to control panel-> sound->under playback tab, set the other device as default to test the issue.

     

    Best Regards

    Magon Liu


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Arthur Xie Wednesday, December 8, 2010 6:43 AM
    Monday, November 29, 2010 9:44 AM
    Moderator
  • i have this same problem. my sound does work on the windows site suggested by Lui but nowhere else. ive been through solutions on microsoft answers and tried them all, check internet settings and theyre correct uninstalled and reinstalled flash player/sound card, reset internet settings advance settings and watnot all to no avail. if someone has a solution that works id love to hear it, thanks
    Tuesday, November 30, 2010 8:44 PM
  • Similar problem here. Only recently noticed it and not sure what might have caused it to cease functioning although has worked fine in the past. System sounds work OK as do WMP, Nero MediaHub and Winamp. Have updated Adobe Flash Player to the latest version, cleaned out Temp Internet Files, etc, turned off and then reinstated sound in Internet options advanced settings, checked the registry entry that wavemapper is associated with msacm32.drv (as suggested in another forum). Youtube and other videos work but without sound. The abovementioned video-tours.aspx website also doesn't produce sound in any of the demo videos. Haven't tried system restore yet but is there anything else that can be tried to fix it before going down this path? I'm running Internet Explorer 8 with Windows 7 x64 Professional.
    Wednesday, December 8, 2010 3:12 PM
  • Hi,

    Your issue might have something to do with flash player.

     If any update for flash player installed previously before the issue occurred, uninstall it. Or try an older version of flash player. It is suggested to contact Flash player support for more accurate information.

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Thursday, December 9, 2010 7:49 AM
    Moderator
  • Hi,

    As the video-tours.aspx website does not work on your side, you can test it in Safe Mode with networking in case it is due to conflict with third party software.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Proposed as answer by chrisg007_99 Wednesday, January 26, 2011 6:50 AM
    Thursday, December 9, 2010 7:51 AM
    Moderator
  • the website link worked for me but still no sound from other websites...i've downloaded the newest flash from adobe and and the newest java but no sounds still...any help???
    Wednesday, January 26, 2011 6:51 AM
  • it has nothing to do with flash or any other codecs or anything like that all system sound work your link to website worked just youtube and other media like onlione radio doesnt work, i originally had the problem with my realtek hd audio jack saying it was unplugged all the time now i cant get no sound out the computer but its not a hardware problem its a windows 7 problem.
    Tuesday, June 14, 2011 10:26 PM
  • try opening up your media in the 32 bit and 64 bit test both i opened 32 bit internet explorer and sound worked fine.
    Tuesday, June 14, 2011 10:35 PM
  • I had same problen for a week or so. Try going into control panel- sound. click sound and select windows default. Worked for me.
    Good luck.

    • Edited by gunnermick Wednesday, October 19, 2011 6:39 PM
    Wednesday, October 19, 2011 6:39 PM
  • When I go to a website such as youtube.com or any other site that plays sound, it only plays through the speakers on my monitor. The speakers in my monitor do not work very well, so i bought a Edifier Surround Sound System. The surround sound works with my Windows Media Player but not with webpages that play music or videos. I've already went through my Internet Options and the multimedia settings are checked, nothing is muted. Im so frustrated! Help!

    Sunday, December 25, 2011 8:35 AM
  • I just think that websites dont support surround sound. Cause everything else works with surround sound on my computer except websites.
    • Proposed as answer by Jmunoz1294 Wednesday, March 7, 2012 12:03 AM
    Wednesday, March 7, 2012 12:02 AM
  • Hi,

    This works for me. Thanks a lot!

    Wednesday, June 20, 2012 4:32 PM
  • I face this problem in Chrome so don't think it is any browser specific.
    Thursday, August 22, 2013 6:59 PM
  • http://www.youtube.com/watch?v=sswcpZDm9kY

    Watch the above youtube video.  I had the same problem as you.  It really solved the problem.  

    1: click on start and right click "computEr"  NEXT

    2: select and click on "manage"  NEXT

    3: SELECT AND CLICK ON "SERVICES AND APPLICATIONS"  NEXT

    4: SELECT AND CLICK ON "SERVICES - STARTS, STOPS AND CONFIGURE"         NEXT

    5: SCROLL DOWN TO  AND CLICK ON "WINDOWS AUDIO":  ON THE LEFT HAND MARGIN YOU WILL SEE "RESTART" CLICK ON IT.    A WINDOW WILL OPEN AND PERFORM AN INSTALL   NEXT

    6: SELECT AND CLICK ON "WINDOWS AUDIO ENDPOINT BUILDER" IT     SHOULD BE LOCATED BELOW THE "WINDOWS AUDIO"  NEXT AGAIN SELECT AND CLICK ON THE RESTART BUTTON IN THE LEFT HAND MARGIN.

    AGAIN A WINDOW WILL APPEAR WITH "WINDOW AUDIO"  NEXT

    7: CLICK ON THE "YES" BUTTON ON THE BOTTOM OF THE DISPLAY

    8: GO TO ANY YOUTUBE VIDEO AND NOW ENJOY YOUR SOUND.  JUST MAKE SURE THE VOLUME IS ON AND TURNED UP

    HOPE THIS SOLVES YOUR PROBLEM.  IT DID MINE!!!!!

    Tuesday, December 3, 2013 6:19 PM
  • I have the same issue on Win7 w/ IE11.   I've tried all of the suggestions above.   Any other ideas?

    Oh and the Microsoft video does play the sound ok, but nothing else on the web plays within IE11.    Sound works fine for all sites when using Firefox. 

    Thursday, January 16, 2014 12:09 AM
  • You rock!!!  Finally found the answer.
    Saturday, February 1, 2014 7:32 PM
  • I downloaded 10 Bit Driver Booster and ran it and I now have sound on Youtube. From my research, you need to update your drivers.
    Monday, June 30, 2014 2:22 AM
  • I was having the same problem, and this worked for me.
    Monday, December 5, 2016 5:09 PM
  • gunnermick
    It worked for me. Thanks :)

    Sunday, January 7, 2018 11:35 AM
  • Yeah, It is really worked for me as well. I also have problem in accessing videos sound in browser. 
    Monday, January 8, 2018 7:24 AM
  • you are a freakin lifesaver man. It worked. Had my sound up in 5 seconds.
    Tuesday, April 2, 2019 7:48 PM