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SharePoint cannot open files via IE 11, while chrome works well. RRS feed

  • Question

  • We are using IE 11, and cannot open word or excel files in SharePoint library by Office 2013. The OpenDocuments class add-on is enabled. And only one computer has this issue.

    Windows 7

    Only Office 2013 - version 15.4631.1000

    Internet Explorer - IE11.0.9600.17207 update 11.0.10 (IE 32-bit)

    The error messages is: "To open this document, your computer must be running a supported version of Microsoft Office application and a browser that supports opening files directly from the Office Online"

    Thanks in advance!

    Wednesday, August 6, 2014 11:01 AM

Answers

  • Hi,

    This issue occurs because the SharePoint OpenDocuments Class (OWSSUPP.DLL) Internet Explorer Add-in is the wrong version due to having multiple versions of Office on the same workstation. To check the version open Internet Explorer when the error is showing, go to Tools, Manage Add-ons. In Manage Add-ons click on SharePoint OpenDocuments Class and notice the version is any version other than 14.0.

    The details can be found and solved at:

    http://support.microsoft.com/kb/2540922

    Meanwhile try to reset the Internet Explorer, by resetting Internet Explorer settings, you return it to the state it was in when it was first installed on your computer. This is useful for troubleshooting problems that might be caused by settings that were changed after installation.

    a. Close all Internet Explorer and Explorer windows that are currently open.

    b. Start Internet Explorer.

    c. On the Tools menu, tap or click Internet options. If you don't see the Tools menu, press Alt.

    d. In the Internet Options window, tap or click the Advanced tab.

    e. Tap or click Reset

    Details can be found at:

    http://support.microsoft.com/kb/923737

    Regards

     


    Wade Liu
    TechNet Community Support


    Thursday, August 7, 2014 10:22 AM

All replies

  • Hi,

    This issue occurs because the SharePoint OpenDocuments Class (OWSSUPP.DLL) Internet Explorer Add-in is the wrong version due to having multiple versions of Office on the same workstation. To check the version open Internet Explorer when the error is showing, go to Tools, Manage Add-ons. In Manage Add-ons click on SharePoint OpenDocuments Class and notice the version is any version other than 14.0.

    The details can be found and solved at:

    http://support.microsoft.com/kb/2540922

    Meanwhile try to reset the Internet Explorer, by resetting Internet Explorer settings, you return it to the state it was in when it was first installed on your computer. This is useful for troubleshooting problems that might be caused by settings that were changed after installation.

    a. Close all Internet Explorer and Explorer windows that are currently open.

    b. Start Internet Explorer.

    c. On the Tools menu, tap or click Internet options. If you don't see the Tools menu, press Alt.

    d. In the Internet Options window, tap or click the Advanced tab.

    e. Tap or click Reset

    Details can be found at:

    http://support.microsoft.com/kb/923737

    Regards

     


    Wade Liu
    TechNet Community Support


    Thursday, August 7, 2014 10:22 AM
  • Wade, the issue regarding the SharePoint DLL was extremely helpful. It helped immensely in our environment.
    Monday, August 24, 2015 8:41 PM