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Internet Explorer locks up for several minutes RRS feed

  • General discussion

  • I have three new computers in our company that are all having the same problem with MSIE 9. The computers are two Dell Optiplex 7010 systems and one Dell Latitude E6530 Laptop. All three systems have Windows 7 64 bit and MS Office 2010 32 bit (the 32 bit Office was the recommended version by Microsoft). Other software is also installed but the only thing the three have in common is the OS and Office versions. MSIE 9 worked just fine for the first day or so and then it began freezing up for 6 to 7 minutes any time the user went to a web site that had any form of content on it such as MSN or Bank or America and numerous other websites that we use for business. It is so bad that it has rendered MSIE 9 completely useless on all three computers. This is an issue because there are business web site that we use that only support MSIE. I have installed Firefox and Google Chrome on these computers as a work around until we can find the cause of the issue with MSIE.

    I have read through all of the threads I can find on this subject and I have tried all of the recommended solutions but we still have the problem. One suggestion was going to Tools\Internet Options\Advanced Tab and doing a reset. I tried that and it did not help. Another suggestion was to go to Start\All Programs\Accessories\System Tools\start MSIE without add ons. When I start MSIE in that mode it seems to work much better so that tells me it has something to do with addons. However at this point we have all add-ons disabled using Manage Add-ons and it still locks up unless it is started without add-ons. My guess is that there is a Office 2010 add-on of some sort that is causing the issue and it also seems to be related to the users profile as MSIE seems to work fine under the administrator account. I am assuming that is because I have never started up and component of MS Office 2010 while logged in under the administrator account.

    Can anyone help us figure this problem out because it is a serious issue that is preventing us from properly accessing certain business related web sites.



    • Edited by JeanD Friday, November 30, 2012 8:06 PM
    Thursday, November 29, 2012 4:20 PM

All replies

  • We are having the same exact problem on our Server 2008 R2 Terminal servers.  The Administer account seems to work fine on our as well.  I have been pulling my hair out trying to figure out what the heck is going on.
    Friday, November 30, 2012 3:57 PM
  • Optimize ie9,<o:p></o:p>

    http://support.microsoft.com/kb/936213/no

    http://windows.microsoft.com/en-US/windows/help/internet-explorer/slow-five-tips-to-boost-performance<o:p></o:p>

    This is quick and should be done first,<o:p></o:p>

    http://support.microsoft.com/mats/ie_performance_and_safety/<o:p></o:p>

    Can’t access secure sites,<o:p></o:p>

    http://support.microsoft.com/kb/967897<o:p></o:p>

    http://windows.microsoft.com/en-us/windows7/Why-cant-I-view-some-websites<o:p></o:p>

    <o:p> </o:p>

    http://answers.microsoft.com/en-us/ie/forum/ie9-windows_7/internet-explorer-has-stopped-working-or/652a933d-69ad-4145-a24a-607c0fa4d53a<o:p></o:p>

    http://support.microsoft.com/mats/ie_freezes_or_crashes/en-us<o:p></o:p>

    http://windows.microsoft.com/en-US/windows7/tips-for-solving-problems-with-internet-explorer<o:p></o:p>



    Thank you for the response but I have tried all of the above with no resolution to the problem. Some of those call for using the microsoft Fixit. With this problem I can't even run that. I have even tried downloading it with Firefox and then running it but it still doesn't help with the issue. As I stated I have disabled all add-ons and that does not solve the problem. MSIE 9 is what we are using in this case not 7 or 8. I still can't understand why MSIE will work if I start it without add-on but it won't work if I start it normally even though all of the add-ons are disabled.
    Friday, November 30, 2012 5:53 PM
  • I have previously tried all the above solutions as well, with no change in behavior.  I have continued to do a little more troubleshooting over here on my end as well.  I removed Office 2010 from one of the effected machines and installed office 2013, but the problem persists.  I have also confirmed that the problem occurs in both IE 8 and IE 9. 

    I think Jean is right on with his question...What is the difference between disabling all add-ons and running IE with add-ons disabled.

    Friday, November 30, 2012 7:18 PM
  • I have previously tried all the above solutions as well, with no change in behavior.  I have continued to do a little more troubleshooting over here on my end as well.  I removed Office 2010 from one of the effected machines and installed office 2013, but the problem persists.  I have also confirmed that the problem occurs in both IE 8 and IE 9. 

    I think Jean is right on with his question...What is the difference between disabling all add-ons and running IE with add-ons disabled.


    On one of mt affected systems we originally had MS Office 2007 installed and we did not have any trouble with Internet Explorer then. The problems with Internet Explorer began when I removed Office 2007 and installed Office 2010. the other two system were setup with Office 2010 from the start. For what it's worth our Office suits are not OEM, they are bought through open licensing and installed by me. I tend to do complete installs otherwise I end up having to come back and install things that people want but are not part of a typical install.
    Friday, November 30, 2012 7:27 PM
  •  freezing up for 6 to 7 minutes any time the user went to a web site that had any form of content on it such as MSN or Bank or America and numerous other websites that we sue for business.

    Try using Developer Tools, Network Capture to see what is going on.   Other BoA users notice that when you try to use  HTTPS  with (an unknown) one of its servers it just Aborts.   So, if something like that was happening in an IFrame it could explain your symptom.   E.g. the 6 to 7 minutes could be your client's  ReceiveTimeout  setting.   If it is happening intermittently it could mean that they have one or a few bad servers out there.

    we have all add-ons disabled using Manage Add-ons and it still locks up unless it is started without add-ons.

    One approach might be to find out what is loaded in each case.  You can do that with Resource Monitor or ProcExp.   Even better IMO, would be tracing both cases with ProcMon and comparing the traces for their essential differences.   It would probably be sufficient to start examining them using just the Process and Network event class filters.

     
    HTH

    Robert Aldwinckle
    ---

    Friday, November 30, 2012 8:00 PM
    Answerer
  • I do appreciate the reply however I don't have any of the developer tools nor am I familiar with their use. I also don't have the time to try to troubleshoot or debug these products. That's why I am posting this issue here in hopes that someone from Microsoft might chime in with a fix. If we can't get this issue resolved then I will have to remove Office 2010 and go back to 2007.
    Friday, November 30, 2012 8:11 PM
  • We have been running Office 2010 for years on these same servers without an issue.  My best guess is that the issue is tied to one of the updates that was recently installed.  I have tried uninstalling all the updates, but it did not help.  It doesnt seem to matter which site I access, they all lock up (http & https).

    Friday, November 30, 2012 11:51 PM
  • Possible solution:

    I found out that the difference between 'start without add-ons' and individually disabling them all was that 'start without add-ons' was also disabling the information bar from prompting for ActiveX downloads.  I then put two and two together and headed over to update my flash player.  After getting the latest update, my issue seems to be resolved. Hopefully this well fix your as well.

    Saturday, December 1, 2012 12:22 AM
  • I don't have any of the developer tools

    Actually you do.   F12 in IE  and  link at the bottom of Performance tab in Task Manager (Ctrl-Shift-Esc).
    Saturday, December 1, 2012 12:23 AM
    Answerer
  • See if this helps,

    http://msdn.microsoft.com/en-us/library/gg130952(v=vs.85).aspx

    I don't see what Office of any year version would effect internet explorer ?

    Clean boot,<o:p></o:p>

    http://support.microsoft.com/kb/929135<o:p></o:p>


    • Edited by ThrashZone Saturday, December 1, 2012 12:27 AM
    Saturday, December 1, 2012 12:24 AM
  • I don't see what Office of any year version would effect internet explorer ?

    @ dissed

    Coincidentally today I think I might have.   I have been trying to understand why XML is so messed up and noticed that I have this:

    D:\Program Files (x86)\Common Files\microsoft shared\OFFICE11\MSXML5.DLL

    and I have other msxml?.dll  which are not mentioned by  Manage Add-ons.

    Here's where a "penny dropped"...

    http://social.msdn.microsoft.com/Forums/en-US/iewebdevelopment/thread/ae08895a-dd5d-4f17-9ebc-4de9a9441886#d6a85374-878b-4f0b-81c3-1b7e4dbb9b62 

      
    Robert
    ---
    Saturday, December 1, 2012 4:19 AM
    Answerer
  • I'm not even going to pretend to understand,

    I have office 2007 small business win-7 fresh install about 1 1/2 months ago,

    Saturday, December 1, 2012 3:48 PM
  • I'm not even going to pretend to understand,

    [image of Manage Add-ons screen with some XML related progids showing]

    So that shows that you have software which has been using  XML DOM Document 6.0. and Free Threaded XML DOM (something).  My point was that until I used that script fragment in the Developer Tools Console tab my Manage Add-ons was oblivious of that one (and is still oblivious of the second because I didn't try to do anything with it.)  The real test will come when I close IE and see if my Manage Add-ons lists go back to the way that they were.   If so, it will show that testing in No Add-ons mode means that yes, by using no add-ons you have avoided your problem symptom but no, it does not mean that you can avoid your problem symptom merely by disabling all the add-ons that you see in the Manage Add-ons tool.   E.g. if there are ActiveX objects out there which don't have to be shown as Enabled then your web pages may be using them without you being aware of them.

     

    Robert
    ---

    Saturday, December 1, 2012 7:23 PM
    Answerer
  • I obviously do not have the experience that some of you do with debugging software. Can someone tell me in easy to understand terms how I can go about fixing this issue?

    I manage our IT infrastructure and that's not even my primary function at our company. I am by no means a software expert. I'm surprised that Microsoft is not aware of this issue.

    • Edited by JeanD Monday, December 3, 2012 1:43 PM
    Monday, December 3, 2012 1:40 PM
  • Possible solution:

    I found out that the difference between 'start without add-ons' and individually disabling them all was that 'start without add-ons' was also disabling the information bar from prompting for ActiveX downloads.  I then put two and two together and headed over to update my flash player.  After getting the latest update, my issue seems to be resolved. Hopefully this well fix your as well.


    I did try updating the flash player and unfortunately for me that did not help.
    Monday, December 3, 2012 3:12 PM