none Malware Attack for IE 11 RRS feed

  • Question

  • Hi ,
    I have malware which opens up a pop up with URL and throws up ad.Please suggest how to get rid of it.
    Solutions tired :
    - Ran Microsoft Essentials and removed three trojan virus
    - Checked for suspicious ad on's
    - Deleted all cookies and browser data after virus scan
    - Even with block up options these pop's manages to open

    - Went through, but i am bit skeptical for installing the software's mentioned by them.

    Please suggest, how to get rid of this malware.

    Tuesday, July 22, 2014 4:08 PM


  • Hi,

    If we have useful backup available, take use of it. Ran Malicious Software Removal Tool?

    Regarding issue, please take a try with the following suggestions:

    1. Uninstall any unwanted programs from Control Panel;

    2. Check your hosted files(C:\WINDOWS\system32\drivers\etc ), make sure there is no other entries other than the LocalHost;

    3. Check IE hone page settings and Add-ons, take an IE reset with Delete Personal settings selected.

    Even if we did all the above, there might also be some changes that are hard to determine. If possible, please consider to do a system restore or an inplace upgrade( for Windows 7) with the install Disk to repair the OS.

    Some information for reference: Adware: A new approach

    Best regards

    Michael Shao
    TechNet Community Support

    Wednesday, July 23, 2014 7:36 AM