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OWA: All attachmnents present message "The file contained a virus and was deleted" RRS feed

  • Question

  • I have a remote client that encounters the following message using OWA-"The file contained a virus and has been deleted". The range of impact includes all files.  Note, the end user has no issue when using an alternate mail systems and browser based client with the same attachment(s).

    The device in question is Windows 8 with the IE 10 browser.

    I look forward to and welcome your feedback.

    Regards,

    twisdt52

    Wednesday, August 14, 2013 1:21 PM

Answers

  • Hi Twisdt52,

    Does the issue occurs with other browser such as Chrome or Firefox?

    I would like to suggest you try the following:

    1.Run Internet Explorer with “no-add-ons” model.

    a. Open Start Menu, then click all programs, select Accessories, open the system tools;
    b. Right-click Internet Explorer(No Add-ons), run as Administrator.

    2. Boot in Clean Boot and Safe Mode to exclude third party software conflicts.

    How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista
    http://support.microsoft.com/kb/929135

    Advanced startup options (including safe mode):  http://windows.microsoft.com/en-US/windows7/Advanced-startup-options-including-safe-mode

    3.Reset the Internet Explorer. Click Tools - Internet Options - Advanced - Reset

    4. Add the site into Trust Sites for a test

    Regards,

    Blair Deng


    Blair Deng

    TechNet Community Support

    Thursday, August 15, 2013 6:37 AM
    Moderator

All replies

  • Hi Twisdt52,

    Does the issue occurs with other browser such as Chrome or Firefox?

    I would like to suggest you try the following:

    1.Run Internet Explorer with “no-add-ons” model.

    a. Open Start Menu, then click all programs, select Accessories, open the system tools;
    b. Right-click Internet Explorer(No Add-ons), run as Administrator.

    2. Boot in Clean Boot and Safe Mode to exclude third party software conflicts.

    How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista
    http://support.microsoft.com/kb/929135

    Advanced startup options (including safe mode):  http://windows.microsoft.com/en-US/windows7/Advanced-startup-options-including-safe-mode

    3.Reset the Internet Explorer. Click Tools - Internet Options - Advanced - Reset

    4. Add the site into Trust Sites for a test

    Regards,

    Blair Deng


    Blair Deng

    TechNet Community Support

    Thursday, August 15, 2013 6:37 AM
    Moderator
  • Why is it that so many answers are given by "Tech Forum Assistants" and it's all about starting Windows in Clean Boot/Safe Mode?  Yet, the 'real' answer can be found on other sites.  In case you guys hadn't noticed, none of us in the real world work in Clean Boot/Safe Mode.

    There's always a real answer out there, so lets get past the basic 'I don't care what you asked' answers and get to the heart of the problem.  

    I just had the exact same issue with one my users and Kelley's answer helped me immediately without me wasting my time on the original, out of the book, bogus answer.

    Thanks Kelley!!!!

    - Steve

    Friday, December 13, 2013 11:57 PM