Need help removing 2 factor authentication RRS feed

  • Question

  • I am caught in an infinite loop - unable to access excel or word or even Microsoft support.  
    I restored office 2019 from time machine and now can't access excel or word (office 2019). Powerpoint works. I tried to go onto support to redown-load the software but forgot my Microsoft password. Because I have 2 factor authentication, it wants me to use Authenticator, which I had removed from my iphone because I didn't use it much. To reinstall authenticator, I need a password. I'm stuck in a loop. I just need someone to remove 2 factor or reset my password. Please help. I'm desperate.

    When I tried the billing call back option - the phone rang 3 times. Each time I heard music for a minute then it would hang up. I tried the same thing with a different number and the same thing happens. 3 calls then nothing. I never got to speak to someone.

    Monday, November 2, 2020 10:10 PM