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IE Shutdown itself every day. RRS feed

  • Question

  • IE closed Unexpectedly every day. tried below:

    1. update Java to lastest version

    2. Clear IE cache, Reset IE, Uninstall/Reinstall IE

    3. update Anti-virus, Run Virus full Scan

    4. SFC /Scannow

    5. disable crash recovery in IE advanced setting

    all above are not working. below is the windows error log.

    could you please advise if other solution can be try.

    thanks

    Faulting application name: IEXPLORE.EXE, version: 11.0.17134.1, time stamp: 0x6639744d
    Faulting module name: KERNELBASE.dll, version: 10.0.17134.885, time stamp: 0x59816e73
    Exception code: 0xe0434352
    Fault offset: 0x00112cf2
    Faulting process id: 0x37cc
    Faulting application start time: 0x01d55da8da81eaab
    Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
    Report Id: b018e831-2370-4179-874d-cf3cbe64fdac
    Faulting package full name:
    Faulting package-relative application ID:


    Thursday, September 5, 2019 6:50 PM

All replies

  • Hi,

    If the problem persists I might suggest to try to obtain a user mode dump of the crash to get more information on the crash.

    You can configure Windows to create user-mode dumps. Create a System Restore Point first.

    If you copy and paste the following in Notepad and save as a .reg file (save with the .reg extension and give it any name such as iedump.reg), then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time iexplore.exe crashes should be created in the C:\CrashDumps folder:

    Windows Registry Editor Version 5.00
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\iexplore.exe]
    "DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00,75,\
    00,6d,00,70,00,73,00,00,00


    After Internet Explorer (iexplore.exe) crashes, can you then make the .dmp file available (provide link) via a public folder on OneDrive or similar site?

    Here's a link on using OneDrive:

    http://windows.microsoft.com/en-ca/onedrive/share-file-folder

    More info on collecting user-mode dumps:

    http://msdn.microsoft.com/en-us/library/bb787181(VS.85).aspx

    To stop the creation of the user mode dump files run the following registry file:

    Windows Registry Editor Version 5.00

    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\iexplore.exe]

    You can delete the C:\CrashDumps folder anytime.


    • Edited by auggyMVP Thursday, September 5, 2019 9:31 PM
    Thursday, September 5, 2019 9:30 PM
  • Hi Auggy

    I shared 2 .dmp files on below link

    https://1drv.ms/u/s!Ano3_c6eO3higlisp_VeHvcv6pjx?e=PDisjF

    thanks for your help.


    • Edited by 正心 Monday, September 9, 2019 4:50 PM
    Monday, September 9, 2019 4:50 PM
  • Can you temporarily disable Malwarebytes Anti-Exploit and see if the issue resolves.

    The mbae.dll (Malwarebytes Anti-Exploit) appears to have been recently updated and may be problematic.

    Tuesday, September 10, 2019 4:32 AM
  • disabled Malwarebytes Anti-Exploit.

    It's happened again at 2:45PM 11,Sep

    I shared the DMP file here:

    https://1drv.ms/u/s!Ano3_c6eO3higlmiVfjM1U87Qll_?e=HEvF2b

    below is the screen shot when it happened


    • Edited by 正心 Friday, September 13, 2019 5:00 PM
    Friday, September 13, 2019 5:00 PM
  • That dump file showed the mbae.dll possibly conflicting with Silverlight ( agcore.dll  npctrl.dll):

    *** WARNING: Unable to verify timestamp for agcore.dll
    *** WARNING: Unable to verify timestamp for npctrl.dll
    Unable to load image C:\Program Files (x86)\Malwarebytes Anti-Exploit\mbae.dll, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for mbae.dll
    DEBUG_FLR_EXCEPTION_CODE(8007000e) and the ".exr -1" ExceptionCode(e0434352) don't match
    Probably caused by : iexplore.exe ( iexplore!unknown_function )

    Since the mbae.dll (Malwarebytes Anti-Exploit) was loaded, this crash should have occurred before you disabled Malwarebytes Anti-Exploit.

    Sunday, September 15, 2019 12:58 AM
  • thank you Auggy.

    since the Malwarebytes Anti-Exploit can't be disabled permanently, do you have any suggestion to fix this confliction? my Silverlight is the latest version already(version 5.1.50918.0).

    thanks a lot.

    Monday, September 16, 2019 4:30 PM
  • One of the crashes did not appear to have any Silverlight modules loaded so the crashes may to be just from Malwarebytes Anti-Exploit.

    Can you try uninstalling and reinstalling Malwarebytes Anti-Exploit ?

    Tuesday, September 17, 2019 1:16 AM
  • Thank you Auggy.

    sorry, i'm not get a chance to reinstall Malwarebytes.

    it happen again on Sep, 16. could you please have a look on below DMP to confirm if it is caused by Malwarebytes.

    I will try reinstall Malwarebytes when I get that computer.

    https://1drv.ms/u/s!Ano3_c6eO3higlp9aBpJPJO3TfMx?e=LxF2NY

    thanks


    • Edited by 正心 Monday, September 23, 2019 4:58 PM
    Monday, September 23, 2019 3:57 PM
  • Yes, that dump file did point to the mbae.dll :

    Unable to load image C:\Program Files (x86)\Malwarebytes Anti-Exploit\mbae.dll, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for mbae.dll
    *** WARNING: Unable to verify timestamp for npctrl.dll
    *** WARNING: Unable to verify timestamp for agcore.dll
    DEBUG_FLR_EXCEPTION_CODE(8007000e) and the ".exr -1" ExceptionCode(e0434352) don't match
    Probably caused by : iexplore.exe ( iexplore!unknown_function )

    Tuesday, September 24, 2019 2:58 AM
  • Thank you Auggy. I uninstalled Malwarebytes completely. but IE crashed again yesterday.

    here is the DMP file

    https://1drv.ms/u/s!Ano3_c6eO3higlvhOmTUrrqlSUKn?e=LFODKS

    could you please have a look on it.

    thanks

    Thursday, October 3, 2019 4:56 PM
  • The crash seems to involve Silverlight modules especially the coreclr.dll.

    Can you try  the following article to clean and reinstall Silverlight:

    https://support.microsoft.com/en-us/help/2608523/how-to-clean-a-corrupted-silverlight-installation-and-then-reinstall-s

    Also, can you update the Intel graphics driver if possible.

    Also can you ensure KB4524149 is installed:

    https://support.microsoft.com/en-us/help/4524149

    Thursday, October 3, 2019 11:31 PM
  • Hi Auggy

    i tried clean up Silverlight and reinstalled it followed above article. updated graphics dirver to the latest version. also installed KB4524149

    but it happened again yesterday. here is the DMP file.

    https://1drv.ms/u/s!Ano3_c6eO3higlyYA7oFwDuV0v--?e=vH13fL

    Could you please have a look again?

    thank you so much.

    Jake

    Wednesday, October 9, 2019 4:13 PM
  • or could  you please show me how to analyst DMP file. much appreciated!
    Thursday, October 10, 2019 10:46 PM
  • Silverlight modules are still involved in the crash:

    *** WARNING: Unable to verify timestamp for agcore.dll
    *** WARNING: Unable to verify timestamp for npctrl.dll
    DEBUG_FLR_EXCEPTION_CODE(8007000e) and the ".exr -1" ExceptionCode(e0434352) don't match
    Probably caused by : iexplore.exe ( iexplore!unknown_function )

    Consider creating a new user account and see if the same issue exists in that user account.

    I use WinDbg (Windows Debugger) for user-mode dumps.

    There is a good tutorial in the following link:

    https://www.tenforums.com/tutorials/5558-windbg-basics-debugging-crash-dumps-windows-10-a.html

    The tutorial is for kernel-mode dumps however the  basic commands are the same for user-mode dumps such as !analyze -v for detailed analysis.

    Friday, October 11, 2019 2:56 AM