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IE11 Install Fail - Prerequisites KB2533623 is not applicable to your computer RRS feed

  • Question

  • I am unable to install IE11 on both my x32 and x64 Dell laptops because it's missing KB2533623.  But when I try to install the KB2533623, I get "The update is not applicable to your computer".  Please assist.

    Friday, July 18, 2014 1:29 PM

Answers

All replies

  • I am unable to install IE11 on both my x32 and x64 Dell laptops because it's missing KB2533623.  But when I try to install the KB2533623, I get "The update is not applicable to your computer".  Please assist.


    Probably means that one update's criteria is not the same as another's.  Look at the log files to determine exactly what they are.  E.g. probably an out-of-date module that the first update thinks it knows how to fix by using its suggestion but which really needs to be fixed some other way.  So, if you fixed whatever it is properly you wouldn't get the bogus suggestion.  Etc.


    Robert Aldwinckle
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    Friday, July 18, 2014 1:55 PM
    Answerer
  • Download the proper one and try to manually install it.

    http://support.microsoft.com/kb/2533623/en-us

    Rgds

    Thursday, July 31, 2014 8:20 AM
  • I also have the same problem as Quoc77.  I have downloaded the Windows 7 x64 version for Windows 7 SP1 64-bit.  I get the same error message as Quoc77.
    Monday, February 16, 2015 1:37 AM
  • I have the same problem on a Dell 64 bit laptop, too.  I tried the link, and I still get the same message telling me that the update is not applicable to my system.  I've checked the list of installed updates, and do not see it.

    Someone above suggested checking "the log files".  What log files?  Stored where?  System Logs?  What am I supposed to be looking for inside of a log file?


    Mark the best replies as answers. "Fooling computers since 1971."

    http://thesharpercoder.com/


    • Edited by Rudedog2 Thursday, October 22, 2015 2:45 PM spelling
    Thursday, October 22, 2015 1:57 PM
  • I have learned that KB2533623, which I don't have, may have been superseded by KB2758857, which I do have.  But, the IE-11 installer is looking specifically for 2533623, and seems completely unaware of 2758857 even exists. Anyone?

    https://social.technet.microsoft.com/Forums/en-US/43fa8cb5-ae39-4501-8280-3d8637d86108/appv-5-client-prerequisites-kb2533623-has-been-superseded?forum=mdopappv


    Mark the best replies as answers. "Fooling computers since 1971."

    http://thesharpercoder.com/


    • Edited by Rudedog2 Thursday, October 22, 2015 2:56 PM ADDED LINK TO THREAD
    Thursday, October 22, 2015 2:54 PM
  • Basically what Ms. Hu did here is upvoted a troll. I expect nothing less from MS.

    I am having the same issue. I tried both Win7 links (x86, x64) and had the same result.

    As pointed out below, I suspect the update was superceded.

    Classy.

    Sunday, July 17, 2016 9:59 PM
  • Someone above suggested checking "the log files".  What log files?  Stored where?  System Logs? 

    If you don't know of some you could run ProcMon filtering with Operation Is WriteFile to capture them all.  Summarize with its Count occurrences tool on the Path field.


    Robert Aldwinckle
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    Monday, July 18, 2016 5:26 PM
    Answerer
  • I had a similar issue.  I installed all of the hotfixes from the list that would install, then restarted the machine.  Then I attempted to install IE11 - it failed due to missing pre-reqs.  I tried the installer again a few minutes later and it ran to completion.
    Tuesday, May 9, 2017 10:00 AM