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Employee Monitoring Software is unsafe and was blocked by SmartScreen Filter. RRS feed

  • Question

  • Dear SmartScreen team,

    We are a small software developer located in Minsk, Belarus, and we market and sell our own products. However, SmartScreen Filter always flag our software, when downloaded from our own websites, as "unsafe" and delete them from customers' computers.

    Obviously, this is a huge problem for us. This false-positive detection of our software by SmartScreen Filter leaves our customers and potential customers confused, damages our reputation.

    Note that our products carry digital certificates issued by COMODO. In addition, our products comply with relevant Google advertising policies designed to protect consumers, including its Software Principles.

    Our request pertains to the products:
     - eMonit, a employee monitoring software (http://www.hwsuite.com/employee-computer-monitoring-software.php)
       v. 5.5.2.0 - http://cdn.hwsuite.com/EMSetup_5.5.2.0.exe

    We appreciate you cooperation in fixing this problem as soon as possible. 
    Please also provide us the best way to submit new versions to you for whitelisting.

    PS. When we click "Report that this file is safe" at "View Downloads", we get error "Your request cannot be completed at this time".

    Thank you.

    Regards,
    Valery Kuzniatsou
    Owner, HeavenWard Software


    Wednesday, December 27, 2017 7:03 AM

All replies

  • Hi Valery,

    Your website has certificate errors.

    <tt>Certificate validation errors: RemoteCertificateNameMismatch
    Signature algorithm: sha256RSA
    Public key size: 2048 bits
    Issuer: CN=COMODO RSA Domain Validation Secure Server CA, O=COMODO CA Limited, L=Salford, S=Greater Manchester, C=GB
    Subject: CN=*.hostgator.com, OU=PositiveSSL Wildcard, OU="Hosted by HostGator.com, LLC.", OU=Domain Control Validated
    Subject Alternative Name: DNS Name=*.hostgator.com, DNS Name=hostgator.com
    Serial number: 19607DA086E8A7FE72900982CFED93BF
    Not valid before: 2015-10-16 00:00:00Z
    Not valid after: 2018-10-15 23:59:59Z
    SHA1 fingerprint: 9141B50CEE603888DC45F4F285C1C8844FE12221</tt>

    <tt>Your programmers need to contact your hosting provider (godaddy) and correct the issue and to allow https requests on your domain.</tt>

    <tt>these are public peer to peer support forums, we/I do not work for Microsoft. The forum moderators might be able to pass on your details to the appropriate MSFT team or...</tt>

    the direct feedback url for SmartScreen Filtering is<tt></tt>https://feedback.smartscreen.microsoft.com/feedback.aspx

    Regards.


    Rob^_^

    Thursday, December 28, 2017 6:49 PM
  • Hi, we had similar issue with www.workpuls.com, but they resolved it. This kind of things happen usually because of certificate validations and simliar problems - this can be easily solved.
    • Edited by Marcbienue Tuesday, June 25, 2019 2:27 PM
    Tuesday, June 25, 2019 2:24 PM
  • have you managed to solve it
    Friday, July 12, 2019 10:11 AM