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ieframe.dll error in IE11 RRS feed

  • Question

  •  Hello. 

    I encountered the following error message.

    ieframe.dll

    Firstly, I removed the Internet Explorer and then Added it but nothing happened.

    Secondly, I reset the the settings from Internet Options, but nothing happened.

    What Should I do?

    Thanks


    Wednesday, September 18, 2019 5:34 PM

Answers

  • The Event Application Log shows a repetitive error that Internet Explorer is crashing with the WSKeyboardHook.dll:

    Faulting application name: IEXPLORE.EXE, version: 11.0.18362.1, time stamp: 0x9a0cc333
    Faulting module name: WSKeyboardHook.dll_unloaded, version: 1.0.6034.0, time stamp: 0x4fbb7a4c

    The WSKeyboardHook.dll appears to be a module for Whitesmoke - can you temporarily uninstall this application and see if it makes a difference.

    Sunday, October 13, 2019 5:03 PM
  • Try the following setting :

    Internet Options > Security > Trusted sites > Custom level

    Scroll down to the following setting:

    "Web sites in less privileged web content zones can navigate into this zone"

    Set this setting to "Disabled" > OK

    Restart IE

    Does that help?

    Here is a link that will explain why setting that setting to "Disabled" may help:

    https://www.cnet.com/forums/discussions/res-ieframe-dll-security-settings-don-t-know-how-to-change-308030/


    • Edited by auggyMVP Thursday, September 26, 2019 11:12 PM
    • Marked as answer by white_snow_888888 Sunday, September 29, 2019 9:12 AM
    Thursday, September 26, 2019 11:11 PM

All replies

  • Hi,

    I noticed you encounter IE 11 issue. So I moved your thread to the appropriate Internet Explorer 8,9,10,11 forum.

    Thank you for your understanding.

    Bests,


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, September 19, 2019 1:36 AM
    Moderator
  •  

    Thanks Jpy-Qiao

    Saturday, September 21, 2019 2:57 AM
  • Hi,

    Try updating the graphics driver.

    If the issue persists try the following:

    Internet Options > Advanced > then, under "Accelerated graphics" put a checkmark in front of "Use software rendering rather than GPU rendering > OK > then restart IE

    Saturday, September 21, 2019 11:50 AM
  • Hello Again augyy

    My labtop has a nvidia 740gt and my cpu is 4702 mq corei7.

    Both of them updated and I put a checkmark that you mentioned but the problem persists...

    What should I do?

    Saturday, September 21, 2019 4:26 PM
  • Does the same issue exist if you restart the computer in Safe Mode with Networking?
    Sunday, September 22, 2019 12:41 PM
  • yes.
    Tuesday, September 24, 2019 2:12 AM
  • Are you using a Hosts file?
    Tuesday, September 24, 2019 8:40 PM
  • Hi Dear

    I don't remember if I changed the settings. How can I find out?

    Thanks

    Wednesday, September 25, 2019 3:15 PM
  • Can you go to the following folder:

    C:\Windows\System32\Drivers\Etc

    In that folder is the hosts file - hosts

    Can you right-click hosts and open with Notepad.

    Does it look like the following or are there more entries?

    # Copyright (c) 1993-2006 Microsoft Corp.
    #
    # This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
    #
    # This file contains the mappings of IP addresses to host names. Each
    # entry should be kept on an individual line. The IP address should
    # be placed in the first column followed by the corresponding host name.
    # The IP address and the host name should be separated by at least one
    # space.
    #
    # Additionally, comments (such as these) may be inserted on individual
    # lines or following the machine name denoted by a '#' symbol.
    #
    # For example:
    #
    #      102.54.94.97     rhino.acme.com          # source server
    #       38.25.63.10     x.acme.com              # x client host
    # localhost name resolution is handle within DNS itself.
    #       127.0.0.1       localhost
    #       ::1             localhost 


    • Edited by auggyMVP Wednesday, September 25, 2019 8:31 PM
    Wednesday, September 25, 2019 8:31 PM
  • Hi Dear

    Yes. It has changed a lot. But some of them have created for purposes by some software...

    I can't recognize them. Which should not be?

    Thanks

    Thursday, September 26, 2019 6:34 AM
  • Try the following setting :

    Internet Options > Security > Trusted sites > Custom level

    Scroll down to the following setting:

    "Web sites in less privileged web content zones can navigate into this zone"

    Set this setting to "Disabled" > OK

    Restart IE

    Does that help?

    Here is a link that will explain why setting that setting to "Disabled" may help:

    https://www.cnet.com/forums/discussions/res-ieframe-dll-security-settings-don-t-know-how-to-change-308030/


    • Edited by auggyMVP Thursday, September 26, 2019 11:12 PM
    • Marked as answer by white_snow_888888 Sunday, September 29, 2019 9:12 AM
    Thursday, September 26, 2019 11:11 PM
  • Hi Auggy

    I set the setting to disabled, and then I have tested my browser and I have not seen the error yet. so I think my problem is solved.

    Thanks

    Sunday, September 29, 2019 9:12 AM
  • You're welcome.
    Sunday, September 29, 2019 9:03 PM
  • Hello.

    The Problem Lessened and the error message was reduced but still persistent and some times reappeared.

    What should I do?

    Sunday, October 6, 2019 5:14 AM
  • Can you temporarily reset the Hosts file to default to see if the issue is with the Hosts file:

    https://support.microsoft.com/en-ca/help/972034/how-to-reset-the-hosts-file-back-to-the-default

    Sunday, October 6, 2019 1:13 PM
  • Hello.

    I have some Programs that need some of the records in it. So I prefer not to change the records. Do you have any another solution?

    Thanks

    Sunday, October 6, 2019 4:45 PM
  • If you open the Hosts file are there references to google.com ?
    Thursday, October 10, 2019 9:36 PM
  • Hello
    Some of the records refer to 127.0.0.1, 127.0.0.02, 127.0.0.3 that specific to an application.
    and there are also the following records that I don't know what they are about:
    127.0.0.1                   thislineskipsanyemptylines
    127.0.0.1                   thislineskipsanyemptylines
    127.0.0.1                   thislineskipsanyemptylines
    127.0.0.1                   thislineskipsanyemptylines
    127.0.0.1                   thislineskipsanyemptylines
    127.0.0.1                   thislineskipsanyemptylines
    127.0.0.1                   thislineskipsanyemptylines
    127.0.0.1                   thislineskipsanyemptylines
    127.0.0.1                   thislineskipsanyemptylines
    127.0.0.1                   thislineskipsanyemptylines
    slineskipsanyemptylines

    So, What should I do?
    Friday, October 11, 2019 10:47 AM
  • Can you provide the following information which may help determine any issue(s):

    Windows Key + R > type msinfo32 in the "Open" box  > OK > File > Save > then save as an .nfo file

    Then make the resulting .nfo file available via a public folder on OneDrive or similar site.

    Also, can you do the following:

    Windows Key + R > type eventvwr in the "Open" box > OK > expand "Custom Views" and then right-click "Administrative Events" > select "Save all events in Custom View As" and save as an .evtx file

    Then make the resulting .evtx file available via a public folder on OneDrive or similar site.

    Here's a link on using OneDrive:

    http://windows.microsoft.com/en-ca/onedrive/share-file-folder

    Friday, October 11, 2019 12:32 PM
  • hello

    I sent in your mail.

    Thanks

    Sunday, October 13, 2019 3:36 PM
  • The Event Application Log shows a repetitive error that Internet Explorer is crashing with the WSKeyboardHook.dll:

    Faulting application name: IEXPLORE.EXE, version: 11.0.18362.1, time stamp: 0x9a0cc333
    Faulting module name: WSKeyboardHook.dll_unloaded, version: 1.0.6034.0, time stamp: 0x4fbb7a4c

    The WSKeyboardHook.dll appears to be a module for Whitesmoke - can you temporarily uninstall this application and see if it makes a difference.

    Sunday, October 13, 2019 5:03 PM