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IE9 update prompt when already running IE9

    Question

  • I keep getting prompts with numerous website to upgrade to IE9 saying my browser is outdated. All the sites seem to think I am running IE7. But I upgraded to IE9 quite a while ago. I even tried upgrading again, and the install stops saying I already have the latest version. I'm guessing something in the registry still says IE7??? Can someone point me in the right direction. A lot of website are going to stop supporting IE7 so it will affect me if that what they think I'm running.

    Thanks!

    Tuesday, November 20, 2012 2:21 PM

Answers

All replies

  • Hi,


    I suggest you can try to uninstall IE9 and then reinstall it to test the issue using the following steps.


    How to uninstall or remove Internet Explorer 9 when the standard uninstallation process does not work

    http://support.microsoft.com/kb/2579295


    How do I install or uninstall Internet Explorer 9?

    http://windows.microsoft.com/en-US/windows7/how-do-i-install-or-uninstall-internet-explorer-9


    Hope this helps


    Vincent Wang
    TechNet Community Support

    Thursday, November 22, 2012 8:33 AM
    Moderator
  • Thanks for the response. I actually did try that and I still have the same problem. When I unibstalled my IE version went back to IE8. Then I reinstalled IE9. IE9 shows in Help/About, and it's obvious from the interface that it is infact IE9. But still websites think I'm not running the current version. I assume they think it's IE7, but they may think it's IE8. I think "maybe" there is a current version setiing in the registry that isn't getting updated during the update process. Could that be it? Or, any other suggestions?

    Thanks!

    Thursday, November 22, 2012 3:47 PM
  • Tip: Always state your full Windows version (e.g., Vista 32-bit SP2; Vista 64-bit SP2; Win7 32-bit; Win7 32-bit SP1; Win7 64-bit; Win7 64-bit SP1) when posting in a forum.  Please do so in your next reply.

    Open Internet Explorer (only!) to this page: http://www.fiddlertool.com/ua.aspx. Highlight/select ONLY the red text at the top of the page and copy it to your clipboard. Paste the contents of your clipboard into your next reply, too.


    ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft

    Thursday, November 22, 2012 4:51 PM
  • Sorry, I forgot to post the obvious. I am running Windows Vista 32-bit SP2.

    Here is what is shown on the site:

    Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; Trident/5.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.21022; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; InfoPath.3; MSN Optimized;US)

    Thanks again!

    Thursday, November 22, 2012 5:08 PM
  • Hi,


    Please check whether your Internet Explorer is set to Display the sites in Compatibility View.


    For reference:


    http://blogs.msdn.com/b/ie/archive/2010/10/19/testing-sites-with-browser-mode-vs-doc-mode.aspx

    How to use Compatibility View in Internet Explorer 9


    Also check this following KB:

    You cannot log in to or connect to secured Web sites in Internet Explorer

    http://support.microsoft.com/kb/813444


    Hope this helps.


    Vincent Wang
    TechNet Community Support

    • Marked as answer by bill-sd Saturday, November 24, 2012 12:23 AM
    Friday, November 23, 2012 7:56 AM
    Moderator
  • Wow, I don't know how or when Compatibility View got turned on, but that was it. It's always something simple that takes for ever to figure out! Thanks you, and everyone else for the help!!
    Saturday, November 24, 2012 12:25 AM
  • Hi,


    Glad to hear this issue has been resolved.


    Regards,


    Vincent Wang
    TechNet Community Support

    Monday, November 26, 2012 1:25 AM
    Moderator