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SharePoint 2013 Crashing repeatedly in IE 9

Question
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When using (and only when using) SharePoint 2013 I have a client who's IE9 is crashing repeatedly over and over. You can use SharePoint for about 30 seconds and then ie crashes and restarts automatically.
Here is the event from the event viewer:
Log Name: Application
Source: Application Error
Date: 10/16/2013 8:40:22 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: MV309.Megavolt.local
Description:
Faulting application name: iexplore.exe, version: 9.0.8112.16506, time stamp: 0x51f8de05
Faulting module name: OLEAUT32.dll, version: 6.1.7601.17676, time stamp: 0x4e58702a
Exception code: 0xc0000005
Fault offset: 0x000046b1
Faulting process id: 0x7cc
Faulting application start time: 0x01ceca737699d3bf
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: C:\Windows\syswow64\OLEAUT32.dll
Report Id: 80fe27ff-3668-11e3-a620-bc5ff47638ed
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-10-16T13:40:22.000000000Z" />
<EventRecordID>15901</EventRecordID>
<Channel>Application</Channel>
<Computer>MV309.Megavolt.local</Computer>
<Security />
</System>
<EventData>
<Data>iexplore.exe</Data>
<Data>9.0.8112.16506</Data>
<Data>51f8de05</Data>
<Data>OLEAUT32.dll</Data>
<Data>6.1.7601.17676</Data>
<Data>4e58702a</Data>
<Data>c0000005</Data>
<Data>000046b1</Data>
<Data>7cc</Data>
<Data>01ceca737699d3bf</Data>
<Data>C:\Program Files (x86)\Internet Explorer\iexplore.exe</Data>
<Data>C:\Windows\syswow64\OLEAUT32.dll</Data>
<Data>80fe27ff-3668-11e3-a620-bc5ff47638ed</Data>
</EventData>
</Event>Anyone know why?
Thursday, October 17, 2013 2:12 PM
Answers
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Hi,
Regarding this crash issue, I recommend you to test in No Add-ons mode first.
If this issue still persists, please load elevated command prompt, type: regsvr32 oleaut32.dll. If you’re on 64 bit Windows, type: CD c:\windows\syswow64 and then type: regsvr32 oleaut32.dll. Reboot your computer to check if this issue occurs.
However, to locate which add-on/toolbar is the cause, please follow those steps below:
- Down this reg file from my SkyDrive:
- When the Internet Explorer crashes, Windows Error Reporting Service creates a dmp file under C:\Localdumps. Please upload the file to your public Skydrive folder and post the link here.
Link for How to upload using SkyDrive below:
http://windows.microsoft.com/en-IN/skydrive/add-photos-files-faq
Thanks!
- Marked as answer by Cloud_TS Monday, October 28, 2013 4:04 PM
Sunday, October 20, 2013 4:18 PM
All replies
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Hi,
Regarding this crash issue, I recommend you to test in No Add-ons mode first.
If this issue still persists, please load elevated command prompt, type: regsvr32 oleaut32.dll. If you’re on 64 bit Windows, type: CD c:\windows\syswow64 and then type: regsvr32 oleaut32.dll. Reboot your computer to check if this issue occurs.
However, to locate which add-on/toolbar is the cause, please follow those steps below:
- Down this reg file from my SkyDrive:
- When the Internet Explorer crashes, Windows Error Reporting Service creates a dmp file under C:\Localdumps. Please upload the file to your public Skydrive folder and post the link here.
Link for How to upload using SkyDrive below:
http://windows.microsoft.com/en-IN/skydrive/add-photos-files-faq
Thanks!
- Marked as answer by Cloud_TS Monday, October 28, 2013 4:04 PM
Sunday, October 20, 2013 4:18 PM -
Hi,
Are there any updates regarding this problem? If there are, please free to let me know.
Thanks!
Monday, October 28, 2013 1:14 AM -
I still get the issue. I have tried IE 11 to see if issue still persists and it does. In looking at my add-ons, the only ones that I have enabled are:
XML DOM Document
Sharepoint Export Database Launcher
SharePoint OpenDocuments Class
SharePoint Stssnyc Handler
Microsoft Silverlight
NameCtrl Class
Shockwave Flash ObjectFriday, December 19, 2014 4:41 PM -
same here in IE8
Karim El Zarka, MCTS Sharepoint 2010 , MCITP SharePoint Administrator 2010 Whenever you see a reply and if you think is helpful, click "Vote As Helpful"! And whenever you see a reply being an answer to the question of the thread, click "Mark As Answer
Thursday, January 8, 2015 8:28 AM -
same here in IE8
Try using Enterprise mode to force IE8 level emulation? IE9 was the first version of IE which uses HTML 5 by default.
Robert Aldwinckle
---Friday, January 9, 2015 1:38 PMAnswerer -
Add DEP Exclusion. Go to your Computer icon, right mouse click, choose properties > advanced system settings > performance > data execution prevention tab > turn on DEB for all programs and services except those I select: > Add... search for iexplorer.exe.
This will resolve the crashing.
Friday, June 12, 2015 10:57 PM