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Outlook 2010 KERNEL32.dll error

    Question

  • I am using MS Office 2010 on Windows XP 32-bit SP3. My problem is with Outlook for the moment. When i try to start the program i get this error "The procedure entry point CompareStringOrdinal could not be located in the dynamic link library KERNEL32.dll". I get this error code on 3 computer systems with the same Windows XP. When i make fresh new install start working for 1 or 2 days, and the same error get again. How i can fix this? Or the problem is with the too old OS?

    Monday, January 15, 2018 7:41 AM

All replies

  • Please uninstall the security update for Outlook 2010 - KB4011273 (January 9, 2018).  B4011273 should be listed under Control panel > Add or remove programs.  Make sure Show updates is checked (Windows XP)

    • Proposed as answer by lumpy1315 Monday, January 15, 2018 1:44 PM
    Monday, January 15, 2018 8:31 AM
  • Awesome, I was going crazy with this issue and your solution has been the definitive one.
    Thank you very much
    Monday, January 15, 2018 10:13 AM
  • Huge thanks from me as well! Phew!


    • Edited by Upwave Monday, January 15, 2018 12:13 PM
    Monday, January 15, 2018 12:11 PM
  • thank you

    Monday, January 15, 2018 4:04 PM
  • It seems to work!!!! Yeah! Thank you very much. :D

    This shouldn't happen...

    • Edited by danielcmr Monday, January 15, 2018 6:13 PM
    Monday, January 15, 2018 6:12 PM
  • I’m not seeing this update anywhere. Is there a way to search for this update manually somehow? It’s not in my list of programs when I check “Show Updates”
    Monday, January 15, 2018 6:13 PM
  • THANKS worked on this for the last two days!!!!  Looks like the new install is loading all the old email now!!

    Tuesday, January 16, 2018 2:57 AM
  • Thank you from me as well!

    Ran Office repair a couple of times on a PC I fixed for someone, and just couldn't get it to work!

    With the offending Update gone, it works again!

    Tuesday, January 16, 2018 4:38 PM
  • Thank you for this. 

    It worked on Monday however this morning I see its giving me the same error. 

    KB4011273 isnt installed- do you know how to fix this please? 

    Thanks. 

    Wednesday, January 17, 2018 7:06 AM
  • I've got same problem by using my old laptop with XP and believe it or not I cannot find control pane to add or remove programs. Can anyone help me? 
    Wednesday, January 17, 2018 1:37 PM
  • Please uninstall the security update for Outlook 2010 - KB4011273 (January 9, 2018).  B4011273 should be listed under Control panel > Add or remove programs.  Make sure Show updates is checked (Windows XP)

    SOLVED! Thank you!
    Wednesday, January 17, 2018 2:47 PM
  • Thank you very much.  It worked for me today too.  Appreciate it. Cheers!
    • Edited by MAK2018 Thursday, January 18, 2018 5:56 AM
    Thursday, January 18, 2018 5:55 AM
  • YOU ARE A LIFESAVER!

    Worked perfectly.

    THANK YOU !

    • Proposed as answer by TimS6685674 Friday, January 19, 2018 2:32 AM
    • Unproposed as answer by TimS6685674 Friday, January 19, 2018 2:33 AM
    Friday, January 19, 2018 2:32 AM
  • Big Thanks from me..

    You just save my day, Thank You Very Much.. :)

    Friday, January 19, 2018 2:40 AM
  • Most excellent response.  Right to the point and right on to fix.  Corrected my issue and without a reboot!  Nice!
    Friday, January 19, 2018 11:49 PM
  • Awesome stuff, thank you Pelikanaa !

    Saturday, January 20, 2018 12:49 AM
  • I did this and it worked for about 3 days.  Now its back giving me the same error.  Any idea on what I should do to clear this?
    Saturday, January 20, 2018 6:45 PM
  • SOLVED!  Thanks!
    Sunday, January 21, 2018 5:09 PM
  • Thank you!
    Tuesday, January 23, 2018 10:47 AM
  • Sos el mejor, ya iva una semana buscando en diferentes paginas y la tuya sencillamente facil y resulto .. muchas gracias .......

    Wednesday, January 24, 2018 9:37 PM
  • I did this and it worked for about 3 days.  Now its back giving me the same error.  Any idea on what I should do to clear this?

    Maybe Windows installed KB4011273 again. Remove it from the Windows Update List.

    Thursday, January 25, 2018 6:56 AM
  • Thank you for this. 

    It worked on Monday however this morning I see its giving me the same error. 

    KB4011273 isnt installed- do you know how to fix this please? 

    Thanks. 


    Maybe Windows installed KB4011273 again. Remove it from the Windows Update List.

    Thursday, January 25, 2018 6:57 AM
  • I've got same problem by using my old laptop with XP and believe it or not I cannot find control pane to add or remove programs. Can anyone help me? 

    the uninstall command is found in the registry under "uninstall" when searching for the kb number. 

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{2793D8BC-7227-436E-A5FB-E68D5C79AEB5}

    the command is in the UninstallString value like so. 

    "C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Oarpmany.exe" /removereleaseinpatch "{90140000-0011-0000-0000-0000000FF1CE}" "{2793D8BC-7227-436E-A5FB-E68D5C79AEB5}" "1033" "0"

    you can run that from your command prompt. 

    Saturday, January 27, 2018 9:40 PM
  • Thanks..been messing with Outlook repair for a couple of days...this fixed it for me!
    Monday, January 29, 2018 10:51 AM
  • I've got same problem by using my old laptop with XP and believe it or not I cannot find control pane to add or remove programs. Can anyone help me? 

    the uninstall command is found in the registry under "uninstall" when searching for the kb number. 

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{2793D8BC-7227-436E-A5FB-E68D5C79AEB5}

    the command is in the UninstallString value like so. 

    "C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Oarpmany.exe" /removereleaseinpatch "{90140000-0011-0000-0000-0000000FF1CE}" "{2793D8BC-7227-436E-A5FB-E68D5C79AEB5}" "1033" "0"

    you can run that from your command prompt. 

    As some others have said, the KB didn't show up in Programs on two of three machines affected.

    I was able to verify the registry key was there. I ran the uninstall in cmd. It seemed to stall, I ended up killing it with task manager. Rebooted, and now Outlook works again. Thanks.

    Ran it on the 3rd computer. Uninstalled successfully. Outlook opened without rebooting.


    Monday, January 29, 2018 7:09 PM
  • I have the same problem as the others with the same system and tried twice to perform the 'uninstall' as per the instructions above. But each time, after about 2-3 minutes I get the Uninstall error message "An unknown error occurred. The update was not uninstalled." Any further suggestions? Thanks.
    Tuesday, January 30, 2018 8:12 PM
  • Thanks - worked.
    Friday, February 2, 2018 12:25 AM
  • Thank you, thank you, thank you!

    This was driving me nuts... :)

    Saturday, February 3, 2018 4:16 PM
  • Thank you, it worked again.. rsrsrsrsrsrsr

    Muito Obrigado, funcionou novamente.

    Thursday, February 8, 2018 1:40 PM
  • Just Wanted to thank you it worked like a charm
    Friday, February 9, 2018 5:07 PM
  • Today the same thing with KB4011711.
    It is a gentle hint to throw out winxp.
    Wednesday, February 14, 2018 8:30 AM
  • I ran into this problem today on a Windows 2003 Server with Outlook 2010.  I did not have KB4011273 but I did have KB4011711 installed.  I uninstalled KB4011711 and all is well again with Outlook 2010.

    It is rather annoying that while Office 2010 is still supported, Microsoft refuses to ensure compatibility with Windows 2003/XP even though the specifications for the Office 2010 software say it is compatible.  I have newer servers, all the way up to Windows 2016 but I still need to keep an old 2003 server around due to some compatibility issues.  Office 2010 was installed because it was still compatible.  Now it looks again as if every patch that is released for Office 2010 will need to be individually tested on this one server to make sure it does not cause yet another incompatibility.

    Wednesday, February 14, 2018 4:21 PM
  • Hi Thank you very much.  It works
    Thursday, February 15, 2018 8:24 AM
  • Today the same thing with KB4011711.
    It is a gentle hint to throw out winxp.

    Many thaniks, it works fine

    Removed the 2 KB:

    KB4011711 & KB4011273

    Thursday, February 15, 2018 10:17 AM
  • thank you!
    Thursday, February 15, 2018 4:05 PM
  • I removed KB4011273 and it worked for a day.  The next time I logged in I got the same message.  Went into Controls/Add or remove programs/Show updates.  That number is gone but I still can't start outlook.  Any other suggestions?
    Sunday, February 18, 2018 1:17 AM
  • I removed KB4011273 and it worked for a day.  The next time I logged in I got the same message.  Went into Controls/Add or remove programs/Show updates.  That number is gone but I still can't start outlook.  Any other suggestions?
    Look for KB4011711 also.  On my system, that is the only one I had.  Removing it solved the problem.
    Sunday, February 18, 2018 2:38 PM
  • Today the same thing with KB4011711.
    It is a gentle hint to throw out winxp.

    Many thaniks, it works fine

    Removed the 2 KB:

    KB4011711 & KB4011273

    Both these updates (an no updated for 2018) are showing.  Any further ideas?
    Monday, February 19, 2018 10:27 AM
  • Found KB4011273 listed in the Registry but was not available to uninstall (as detailed above) or listed in Add/Remove programs on a Windows XP PC.

    Found KB4011711 was listed in Add/Remove Programs, after removing it problem persisted and on checking Add/Remove Programs again, found KB4011273 was now listed for uninstallation. Removing this as well did fix the problem.

    Appears that the installation of KB4011711 removes KB4011273 from the list of installed programs but uninstalling it re-instates this. Posting this in case it helps anyone else with this problem.

    Thursday, February 22, 2018 5:53 PM
  • After a while trying to locate KB4011273 (not present) and KB4011711 (present) and removed, the nightmare of dll error pop up is gone. However, windows updates insists to reinstall them, so I set both to hidden in the windows updates advanced (personalized) mode of installation. 
    Tuesday, February 27, 2018 2:38 PM
  • Hello,

    I have now encountered (once again) an 'Outlook 2010 KERNEL32.dll error' as you so greatly addressed as indicated.

    Are you perhaps familiar with a more recent Outlook update (as KB4011273 is already removed) that could be producing the same error message?

    Any assistance with this matter would be greatly appreciated.



    AJ Phillips

    Thursday, March 1, 2018 8:33 PM
  • Many many thanks you genius, KB4011711 was the file corrupting outlook. Uninstalled, all perfect again.

    So glad you post important information like this.

    Very much appreciated

    • Proposed as answer by tajuelocarlos Thursday, November 15, 2018 10:55 AM
    • Unproposed as answer by tajuelocarlos Thursday, November 15, 2018 10:55 AM
    Sunday, March 11, 2018 6:02 PM
  • New updates that gives a new KERNEL32.dll error: KB4461522, KB2863821.

    To solve the problem, uninstall them and mark them to not be installed anymore.

    Thanks & Regards,

    Rui

    Thursday, November 15, 2018 11:07 AM
  • These were the updates I made recently. Thank you very much for the nomination.
    Saturday, November 17, 2018 11:17 AM
  • KB4461614, released January 8 also breaks office 2010 on XP.

    /T

    Wednesday, January 9, 2019 2:47 PM
  • KB4461614, released January 8 also breaks office 2010 on XP.

    /T

    I concur, KB4461614 is suspect, also installed at that time were KB4461623, KB4661625, and KB 2553332.  One of the four broke MDAC 2.8 ADO providers in XP.  Attempts to uninstall the updates resulted in "An unknown error occurred. The update was not uninstalled.", even in safe mode.  Rolling back to a restore point prior to the update fixed the issue. Based on recent history I will no longer do XP updates on this machine.
    Monday, January 14, 2019 6:32 PM
  • Same problem with update KB4462157
    • Proposed as answer by Luffy_thai Friday, January 25, 2019 3:11 AM
    • Unproposed as answer by Luffy_thai Friday, January 25, 2019 3:11 AM
    Wednesday, January 23, 2019 5:24 PM
  • Same problem with update KB4462157
    Thanks! This works and solves my case!
    Thursday, January 24, 2019 7:54 AM
  • thank you so much. ^^
    Friday, January 25, 2019 3:14 AM
  • Same problem with KB4462174 and KB4462177.
    Wednesday, February 13, 2019 10:53 AM