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Connessione Desktop Remoto in crash sistematicamente RRS feed

  • Domanda

  • Salve,

    l'applicazione di desktop remoto va in crash senza dare alcun errore all'utente.

    L'accesso che si tenta di aprire è un Remote Desktop Gateway che fa da ponte verso una macchina interna ad una rete normalmente non accedibile da internet.

    Ho il file "Report.wer" che viene generato da Windows in questi casi, che non posso allegare per motivi di lunghezza. 

    Il programma va in crash nel momento in cui tenta di inizializzare il gateway d'accesso.

    Un aiuto/suggerimento?

    PS: Ho già provato a disconnettere le stampanti dalla connessione rdp, ma il programma va sempre in crash. Su altri PC analoghi (Win10 Pro) il tutto funziona regolarmente.

    martedì 21 maggio 2019 08:24

Tutte le risposte

  • Report.wer (parte 1)

    Version=1
    EventType=APPCRASH
    EventTime=132028981459497334
    ReportType=2
    Consent=1
    UploadTime=132028981471327636
    ReportStatus=268435456
    ReportIdentifier=c8e959e4-1d9d-4529-8377-0ff3b419b9b2
    IntegratorReportIdentifier=4b893301-eb9b-45a9-8751-7bafa0fb629d
    Wow64Host=34404
    NsAppName=mstsc.exe
    OriginalFilename=mstsc.exe
    AppSessionGuid=00003b34-0001-000e-e26f-d47ca80fd501
    TargetAppId=W:0000f519feec486de87ed73cb92d3cac802400000000!00003b3a80b78d15aa647e520be71ead454805049a11!mstsc.exe
    TargetAppVer=2091//12//20:00:26:24!38859b!mstsc.exe
    BootId=4294967295
    TargetAsId=561
    UserImpactVector=808452912
    IsFatal=1
    EtwNonCollectReason=1
    Response.BucketId=ffd0672079c7ac9ee8e929d5c42dc524
    Response.BucketTable=4
    Response.LegacyBucketId=1795011924579960100
    Response.type=4
    Sig[0].Name=Nome applicazione
    Sig[0].Value=mstsc.exe
    Sig[1].Name=Versione applicazione
    Sig[1].Value=10.0.17763.404
    Sig[2].Name=Timestamp applicazione
    Sig[2].Value=e56a4c30
    Sig[3].Name=Nome modulo con errori
    Sig[3].Value=ntdll.dll
    Sig[4].Name=Versione modulo con errori
    Sig[4].Value=10.0.17763.475
    Sig[5].Name=Timestamp modulo con errori
    Sig[5].Value=3230aa04
    Sig[6].Name=Codice eccezione
    Sig[6].Value=c0000005
    Sig[7].Name=Offset eccezione
    Sig[7].Value=000000000004df23
    DynamicSig[1].Name=Versione SO
    DynamicSig[1].Value=10.0.17763.2.0.0.256.48
    DynamicSig[2].Name=ID impostazioni locali
    DynamicSig[2].Value=1040
    DynamicSig[22].Name=Informazioni aggiuntive 1
    DynamicSig[22].Value=6ea8
    DynamicSig[23].Name=Ulteriori informazioni 2
    DynamicSig[23].Value=6ea8b6d46c5143d9c6f2449491b208ba
    DynamicSig[24].Name=Ulteriori informazioni 3
    DynamicSig[24].Value=7bfb
    DynamicSig[25].Name=Ulteriori informazioni 4
    DynamicSig[25].Value=7bfb60c7594ef9e5d3a99758c38e6db4
    UI[2]=C:\Windows\System32\mstsc.exe

    martedì 21 maggio 2019 08:34
  • Report.wer (parte 2)

    LoadedModule[0]=C:\Windows\System32\mstsc.exe
    LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
    LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
    LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
    LoadedModule[4]=C:\Program Files\Bitdefender Antivirus Free\atcuf\263977162280000000\atcuf64.dll
    LoadedModule[5]=C:\WINDOWS\System32\ADVAPI32.dll
    LoadedModule[6]=C:\WINDOWS\System32\msvcrt.dll
    LoadedModule[7]=C:\WINDOWS\System32\sechost.dll
    LoadedModule[8]=C:\WINDOWS\System32\RPCRT4.dll
    LoadedModule[9]=C:\WINDOWS\System32\GDI32.dll
    LoadedModule[10]=C:\WINDOWS\System32\gdi32full.dll
    LoadedModule[11]=C:\WINDOWS\System32\msvcp_win.dll
    LoadedModule[12]=C:\WINDOWS\System32\ucrtbase.dll
    LoadedModule[13]=C:\WINDOWS\System32\USER32.dll
    LoadedModule[14]=C:\WINDOWS\System32\win32u.dll
    LoadedModule[15]=C:\WINDOWS\System32\ole32.dll
    LoadedModule[16]=C:\WINDOWS\System32\combase.dll
    LoadedModule[17]=C:\WINDOWS\System32\bcryptPrimitives.dll
    LoadedModule[18]=C:\WINDOWS\System32\OLEAUT32.dll
    LoadedModule[19]=C:\WINDOWS\System32\SHELL32.dll
    LoadedModule[20]=C:\WINDOWS\System32\cfgmgr32.dll
    LoadedModule[21]=C:\WINDOWS\System32\shcore.dll
    LoadedModule[22]=C:\WINDOWS\System32\windows.storage.dll
    LoadedModule[23]=C:\WINDOWS\System32\profapi.dll
    LoadedModule[24]=C:\WINDOWS\System32\powrprof.dll
    LoadedModule[25]=C:\WINDOWS\System32\shlwapi.dll
    LoadedModule[26]=C:\WINDOWS\System32\kernel.appcore.dll
    LoadedModule[27]=C:\WINDOWS\System32\cryptsp.dll
    LoadedModule[28]=C:\WINDOWS\System32\COMDLG32.dll
    LoadedModule[29]=C:\WINDOWS\System32\CRYPT32.dll
    LoadedModule[30]=C:\WINDOWS\System32\MSASN1.dll
    LoadedModule[31]=C:\WINDOWS\System32\WS2_32.dll
    LoadedModule[32]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17763.503_none_05b23ef40721f4ae\COMCTL32.dll
    LoadedModule[33]=C:\Windows\System32\WINHTTP.dll
    LoadedModule[34]=C:\Windows\System32\credui.dll
    LoadedModule[35]=C:\Windows\System32\Secur32.dll
    LoadedModule[36]=C:\Windows\System32\CRYPTUI.dll
    LoadedModule[37]=C:\WINDOWS\System32\bcrypt.dll
    LoadedModule[38]=C:\Windows\System32\NETAPI32.dll
    LoadedModule[39]=C:\Windows\System32\WINMM.dll
    LoadedModule[40]=C:\Windows\System32\WININET.dll
    LoadedModule[41]=C:\Windows\System32\ktmw32.dll
    LoadedModule[42]=C:\Windows\System32\IPHLPAPI.DLL
    LoadedModule[43]=C:\Windows\System32\WINMMBASE.dll
    LoadedModule[44]=C:\Windows\System32\CRYPTBASE.DLL
    LoadedModule[45]=C:\Windows\System32\SSPICLI.DLL
    LoadedModule[46]=C:\Windows\System32\NETUTILS.DLL
    LoadedModule[47]=C:\Windows\System32\WKSCLI.DLL
    LoadedModule[48]=C:\WINDOWS\System32\IMM32.DLL
    LoadedModule[49]=C:\WINDOWS\system32\uxtheme.dll
    LoadedModule[50]=C:\WINDOWS\System32\MSCTF.dll
    LoadedModule[51]=C:\WINDOWS\system32\dwmapi.dll
    LoadedModule[52]=C:\WINDOWS\System32\clbcatq.dll
    LoadedModule[53]=C:\WINDOWS\SYSTEM32\sxs.dll
    LoadedModule[54]=C:\Windows\System32\credssp.dll
    LoadedModule[55]=C:\Windows\System32\NTASN1.dll
    LoadedModule[56]=C:\WINDOWS\system32\rsaenh.dll
    LoadedModule[57]=C:\WINDOWS\SYSTEM32\gpapi.dll
    LoadedModule[58]=C:\WINDOWS\System32\TextInputFramework.dll
    LoadedModule[59]=C:\WINDOWS\System32\CoreUIComponents.dll
    LoadedModule[60]=C:\WINDOWS\System32\CoreMessaging.dll
    LoadedModule[61]=C:\WINDOWS\SYSTEM32\ntmarta.dll
    LoadedModule[62]=C:\WINDOWS\SYSTEM32\wintypes.dll
    LoadedModule[63]=C:\Windows\System32\PROPSYS.dll
    LoadedModule[64]=C:\Windows\System32\mstscax.dll
    LoadedModule[65]=C:\WINDOWS\System32\SETUPAPI.dll
    LoadedModule[66]=C:\Windows\System32\d2d1.dll
    LoadedModule[67]=C:\Windows\System32\DWrite.dll
    LoadedModule[68]=C:\Windows\System32\MSACM32.dll
    LoadedModule[69]=C:\Windows\System32\ncrypt.dll
    LoadedModule[70]=C:\Windows\System32\VERSION.dll
    LoadedModule[71]=C:\Windows\System32\d3d11.dll
    LoadedModule[72]=C:\Windows\System32\pdh.dll
    LoadedModule[73]=C:\Windows\System32\dxgi.dll
    LoadedModule[74]=C:\Windows\System32\Mf.dll
    LoadedModule[75]=C:\Windows\System32\MFCORE.DLL
    LoadedModule[76]=C:\Windows\System32\ksuser.dll
    LoadedModule[77]=C:\Windows\System32\Mfplat.dll
    LoadedModule[78]=C:\Windows\System32\RTWorkQ.DLL
    LoadedModule[79]=C:\Windows\System32\Mfreadwrite.dll
    LoadedModule[80]=C:\WINDOWS\SYSTEM32\atlthunk.dll
    LoadedModule[81]=C:\WINDOWS\system32\explorerframe.dll
    LoadedModule[82]=C:\Windows\System32\DEVOBJ.dll
    LoadedModule[83]=C:\WINDOWS\System32\WINTRUST.dll
    LoadedModule[84]=C:\Program Files\Hewlett-Packard\SimplePass\vchannel.dll
    LoadedModule[85]=C:\Windows\System32\mfc100.dll
    LoadedModule[86]=C:\Windows\System32\MSVCR100.dll
    LoadedModule[87]=C:\Windows\System32\MSIMG32.dll
    LoadedModule[88]=C:\Windows\System32\MFC100ITA.DLL
    LoadedModule[89]=C:\Program Files\Hewlett-Packard\SimplePass\storeng.dll
    LoadedModule[90]=C:\Windows\System32\ACTIVEDS.dll
    LoadedModule[91]=C:\Program Files\Hewlett-Packard\SimplePass\ssplogon.dll
    LoadedModule[92]=C:\Windows\System32\adsldpc.dll
    LoadedModule[93]=C:\WINDOWS\System32\WLDAP32.dll
    LoadedModule[94]=C:\Windows\System32\DSROLE.DLL
    LoadedModule[95]=C:\Windows\System32\LOGONCLI.DLL
    LoadedModule[96]=C:\Windows\System32\SAMCLI.DLL
    LoadedModule[97]=C:\Program Files\Hewlett-Packard\SimplePass\autheng.dll
    LoadedModule[98]=C:\WINDOWS\System32\PSAPI.DLL
    LoadedModule[99]=C:\Windows\System32\WTSAPI32.dll
    LoadedModule[100]=C:\Windows\System32\MSVCP100.dll
    LoadedModule[101]=C:\Program Files\Hewlett-Packard\SimplePass\RandomPass.dll
    LoadedModule[102]=C:\Windows\System32\MSAudDecMFT.dll
    LoadedModule[103]=C:\Windows\System32\mfperfhelper.dll
    LoadedModule[104]=C:\WINDOWS\System32\MMDevApi.dll
    LoadedModule[105]=C:\Windows\System32\msmpeg2vdec.dll
    LoadedModule[106]=C:\WINDOWS\System32\msvproc.dll
    LoadedModule[107]=C:\WINDOWS\System32\CompPkgSup.DLL
    LoadedModule[108]=C:\WINDOWS\System32\perfos.dll
    LoadedModule[109]=C:\Windows\System32\msxml6.dll
    LoadedModule[110]=C:\WINDOWS\system32\NLAapi.dll
    LoadedModule[111]=C:\WINDOWS\System32\NSI.dll
    LoadedModule[112]=C:\Windows\System32\rasadhlp.dll
    LoadedModule[113]=C:\Windows\System32\WINSTA.dll
    LoadedModule[114]=C:\Windows\System32\AUDIOSES.DLL
    LoadedModule[115]=C:\Windows\System32\AVRT.dll
    LoadedModule[116]=C:\Windows\System32\Windows.UI.dll
    LoadedModule[117]=C:\Windows\System32\InputHost.dll
    LoadedModule[118]=C:\Windows\System32\twinapi.appcore.dll
    LoadedModule[119]=C:\Windows\System32\RMCLIENT.dll
    LoadedModule[120]=C:\WINDOWS\SYSTEM32\wincredui.dll
    LoadedModule[121]=C:\WINDOWS\System32\coml2.dll
    LoadedModule[122]=C:\Windows\System32\OneCoreCommonProxyStub.dll
    LoadedModule[123]=C:\Windows\System32\DPAPI.DLL
    LoadedModule[124]=C:\Windows\System32\DNSAPI.dll
    LoadedModule[125]=C:\Windows\System32\rpchttp.dll
    LoadedModule[126]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL
    LoadedModule[127]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL
    LoadedModule[128]=C:\Windows\System32\webio.dll
    LoadedModule[129]=C:\WINDOWS\system32\mswsock.dll
    LoadedModule[130]=C:\WINDOWS\SYSTEM32\WINNSI.DLL
    LoadedModule[131]=C:\WINDOWS\System32\fwpuclnt.dll
    LoadedModule[132]=C:\WINDOWS\system32\schannel.DLL
    LoadedModule[133]=C:\WINDOWS\SYSTEM32\mskeyprotect.dll
    LoadedModule[134]=C:\WINDOWS\system32\ncryptsslp.dll
    LoadedModule[135]=C:\WINDOWS\SYSTEM32\rpcrtremote.dll
    LoadedModule[136]=C:\WINDOWS\system32\msv1_0.DLL
    LoadedModule[137]=C:\Windows\System32\NtlmShared.dll
    LoadedModule[138]=C:\Windows\System32\cryptdll.dll
    LoadedModule[139]=C:\WINDOWS\system32\tspkg.DLL
    LoadedModule[140]=C:\Windows\System32\wdmaud.drv
    LoadedModule[141]=C:\Windows\System32\msacm32.drv

    martedì 21 maggio 2019 08:35
  • Report.wer (parte 3)

    LoadedModule[142]=C:\Windows\System32\midimap.dll
    State[0].Key=Transport.DoneStage1
    State[0].Value=1
    OsInfo[0].Key=vermaj
    OsInfo[0].Value=10
    OsInfo[1].Key=vermin
    OsInfo[1].Value=0
    OsInfo[2].Key=verbld
    OsInfo[2].Value=17763
    OsInfo[3].Key=ubr
    OsInfo[3].Value=503
    OsInfo[4].Key=versp
    OsInfo[4].Value=0
    OsInfo[5].Key=arch
    OsInfo[5].Value=9
    OsInfo[6].Key=lcid
    OsInfo[6].Value=1040
    OsInfo[7].Key=geoid
    OsInfo[7].Value=118
    OsInfo[8].Key=sku
    OsInfo[8].Value=48
    OsInfo[9].Key=domain
    OsInfo[9].Value=0
    OsInfo[10].Key=prodsuite
    OsInfo[10].Value=256
    OsInfo[11].Key=ntprodtype
    OsInfo[11].Value=1
    OsInfo[12].Key=platid
    OsInfo[12].Value=10
    OsInfo[13].Key=sr
    OsInfo[13].Value=0
    OsInfo[14].Key=tmsi
    OsInfo[14].Value=20779
    OsInfo[15].Key=osinsty
    OsInfo[15].Value=3
    OsInfo[16].Key=iever
    OsInfo[16].Value=11.503.17763.0-11.0.125
    OsInfo[17].Key=portos
    OsInfo[17].Value=0
    OsInfo[18].Key=ram
    OsInfo[18].Value=12220
    OsInfo[19].Key=svolsz
    OsInfo[19].Value=913
    OsInfo[20].Key=wimbt
    OsInfo[20].Value=0
    OsInfo[21].Key=blddt
    OsInfo[21].Value=180914
    OsInfo[22].Key=bldtm
    OsInfo[22].Value=1434
    OsInfo[23].Key=bldbrch
    OsInfo[23].Value=rs5_release
    OsInfo[24].Key=bldchk
    OsInfo[24].Value=0
    OsInfo[25].Key=wpvermaj
    OsInfo[25].Value=0
    OsInfo[26].Key=wpvermin
    OsInfo[26].Value=0
    OsInfo[27].Key=wpbuildmaj
    OsInfo[27].Value=0
    OsInfo[28].Key=wpbuildmin
    OsInfo[28].Value=0
    OsInfo[29].Key=osver
    OsInfo[29].Value=10.0.17763.503.amd64fre.rs5_release.180914-1434
    OsInfo[30].Key=buildflightid
    OsInfo[30].Value=893BCEED-79B1-4B2E-86C8-AA1B43C978A2.1
    OsInfo[31].Key=edition
    OsInfo[31].Value=Professional
    OsInfo[32].Key=ring
    OsInfo[32].Value=Retail
    OsInfo[33].Key=expid
    OsInfo[33].Value=RS:301B
    OsInfo[34].Key=containerid
    OsInfo[35].Key=containertype
    OsInfo[36].Key=edu
    OsInfo[36].Value=0
    FriendlyEventName=Ha smesso di funzionare
    ConsentKey=APPCRASH
    AppName=Remote Desktop Connection
    AppPath=C:\Windows\System32\mstsc.exe
    NsPartner=windows
    NsGroup=windows8
    ApplicationIdentity=AE5E57DDDBC9286F75D572CFEE331353
    MetadataHash=1841910956

    martedì 21 maggio 2019 08:35
  • Potrà sembrare scontato ma la procedura più veloce è sicuramente quella di reinstallare il sistema operativo del client....
    Considerando il troubleshooting che dovresti fare, con una immagine risparmieresti sicuramente tempo e fatica.
    Infatti l'alternativa è eseguire i soliti comandi di verifica dell'integrità di Windows ( https://support.microsoft.com/it-it/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system ), provare ad installare tutti gli aggiornamenti di Windows disponibili seguiti da un riavvio e al limite analizzare lo stato della memoria per capire se software esterni possono influire sul corretto funzionamento del client RDP (ad esempio software antivirus di terze parti, nel tuo caso BitDefender).
    Se poi il problema persiste anche a sistema pulito allora la situazione cambia.
    mercoledì 22 maggio 2019 15:22
    Moderatore