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Connessione Desktop Remoto in crash sistematicamente

Domanda
-
Salve,
l'applicazione di desktop remoto va in crash senza dare alcun errore all'utente.
L'accesso che si tenta di aprire è un Remote Desktop Gateway che fa da ponte verso una macchina interna ad una rete normalmente non accedibile da internet.
Ho il file "Report.wer" che viene generato da Windows in questi casi, che non posso allegare per motivi di lunghezza.
Il programma va in crash nel momento in cui tenta di inizializzare il gateway d'accesso.
Un aiuto/suggerimento?
PS: Ho già provato a disconnettere le stampanti dalla connessione rdp, ma il programma va sempre in crash. Su altri PC analoghi (Win10 Pro) il tutto funziona regolarmente.
Tutte le risposte
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Report.wer (parte 1)
Version=1
EventType=APPCRASH
EventTime=132028981459497334
ReportType=2
Consent=1
UploadTime=132028981471327636
ReportStatus=268435456
ReportIdentifier=c8e959e4-1d9d-4529-8377-0ff3b419b9b2
IntegratorReportIdentifier=4b893301-eb9b-45a9-8751-7bafa0fb629d
Wow64Host=34404
NsAppName=mstsc.exe
OriginalFilename=mstsc.exe
AppSessionGuid=00003b34-0001-000e-e26f-d47ca80fd501
TargetAppId=W:0000f519feec486de87ed73cb92d3cac802400000000!00003b3a80b78d15aa647e520be71ead454805049a11!mstsc.exe
TargetAppVer=2091//12//20:00:26:24!38859b!mstsc.exe
BootId=4294967295
TargetAsId=561
UserImpactVector=808452912
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=ffd0672079c7ac9ee8e929d5c42dc524
Response.BucketTable=4
Response.LegacyBucketId=1795011924579960100
Response.type=4
Sig[0].Name=Nome applicazione
Sig[0].Value=mstsc.exe
Sig[1].Name=Versione applicazione
Sig[1].Value=10.0.17763.404
Sig[2].Name=Timestamp applicazione
Sig[2].Value=e56a4c30
Sig[3].Name=Nome modulo con errori
Sig[3].Value=ntdll.dll
Sig[4].Name=Versione modulo con errori
Sig[4].Value=10.0.17763.475
Sig[5].Name=Timestamp modulo con errori
Sig[5].Value=3230aa04
Sig[6].Name=Codice eccezione
Sig[6].Value=c0000005
Sig[7].Name=Offset eccezione
Sig[7].Value=000000000004df23
DynamicSig[1].Name=Versione SO
DynamicSig[1].Value=10.0.17763.2.0.0.256.48
DynamicSig[2].Name=ID impostazioni locali
DynamicSig[2].Value=1040
DynamicSig[22].Name=Informazioni aggiuntive 1
DynamicSig[22].Value=6ea8
DynamicSig[23].Name=Ulteriori informazioni 2
DynamicSig[23].Value=6ea8b6d46c5143d9c6f2449491b208ba
DynamicSig[24].Name=Ulteriori informazioni 3
DynamicSig[24].Value=7bfb
DynamicSig[25].Name=Ulteriori informazioni 4
DynamicSig[25].Value=7bfb60c7594ef9e5d3a99758c38e6db4
UI[2]=C:\Windows\System32\mstsc.exe -
Report.wer (parte 2)
LoadedModule[0]=C:\Windows\System32\mstsc.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[4]=C:\Program Files\Bitdefender Antivirus Free\atcuf\263977162280000000\atcuf64.dll
LoadedModule[5]=C:\WINDOWS\System32\ADVAPI32.dll
LoadedModule[6]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[7]=C:\WINDOWS\System32\sechost.dll
LoadedModule[8]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[9]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[10]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[11]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[12]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[13]=C:\WINDOWS\System32\USER32.dll
LoadedModule[14]=C:\WINDOWS\System32\win32u.dll
LoadedModule[15]=C:\WINDOWS\System32\ole32.dll
LoadedModule[16]=C:\WINDOWS\System32\combase.dll
LoadedModule[17]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[18]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[19]=C:\WINDOWS\System32\SHELL32.dll
LoadedModule[20]=C:\WINDOWS\System32\cfgmgr32.dll
LoadedModule[21]=C:\WINDOWS\System32\shcore.dll
LoadedModule[22]=C:\WINDOWS\System32\windows.storage.dll
LoadedModule[23]=C:\WINDOWS\System32\profapi.dll
LoadedModule[24]=C:\WINDOWS\System32\powrprof.dll
LoadedModule[25]=C:\WINDOWS\System32\shlwapi.dll
LoadedModule[26]=C:\WINDOWS\System32\kernel.appcore.dll
LoadedModule[27]=C:\WINDOWS\System32\cryptsp.dll
LoadedModule[28]=C:\WINDOWS\System32\COMDLG32.dll
LoadedModule[29]=C:\WINDOWS\System32\CRYPT32.dll
LoadedModule[30]=C:\WINDOWS\System32\MSASN1.dll
LoadedModule[31]=C:\WINDOWS\System32\WS2_32.dll
LoadedModule[32]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17763.503_none_05b23ef40721f4ae\COMCTL32.dll
LoadedModule[33]=C:\Windows\System32\WINHTTP.dll
LoadedModule[34]=C:\Windows\System32\credui.dll
LoadedModule[35]=C:\Windows\System32\Secur32.dll
LoadedModule[36]=C:\Windows\System32\CRYPTUI.dll
LoadedModule[37]=C:\WINDOWS\System32\bcrypt.dll
LoadedModule[38]=C:\Windows\System32\NETAPI32.dll
LoadedModule[39]=C:\Windows\System32\WINMM.dll
LoadedModule[40]=C:\Windows\System32\WININET.dll
LoadedModule[41]=C:\Windows\System32\ktmw32.dll
LoadedModule[42]=C:\Windows\System32\IPHLPAPI.DLL
LoadedModule[43]=C:\Windows\System32\WINMMBASE.dll
LoadedModule[44]=C:\Windows\System32\CRYPTBASE.DLL
LoadedModule[45]=C:\Windows\System32\SSPICLI.DLL
LoadedModule[46]=C:\Windows\System32\NETUTILS.DLL
LoadedModule[47]=C:\Windows\System32\WKSCLI.DLL
LoadedModule[48]=C:\WINDOWS\System32\IMM32.DLL
LoadedModule[49]=C:\WINDOWS\system32\uxtheme.dll
LoadedModule[50]=C:\WINDOWS\System32\MSCTF.dll
LoadedModule[51]=C:\WINDOWS\system32\dwmapi.dll
LoadedModule[52]=C:\WINDOWS\System32\clbcatq.dll
LoadedModule[53]=C:\WINDOWS\SYSTEM32\sxs.dll
LoadedModule[54]=C:\Windows\System32\credssp.dll
LoadedModule[55]=C:\Windows\System32\NTASN1.dll
LoadedModule[56]=C:\WINDOWS\system32\rsaenh.dll
LoadedModule[57]=C:\WINDOWS\SYSTEM32\gpapi.dll
LoadedModule[58]=C:\WINDOWS\System32\TextInputFramework.dll
LoadedModule[59]=C:\WINDOWS\System32\CoreUIComponents.dll
LoadedModule[60]=C:\WINDOWS\System32\CoreMessaging.dll
LoadedModule[61]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[62]=C:\WINDOWS\SYSTEM32\wintypes.dll
LoadedModule[63]=C:\Windows\System32\PROPSYS.dll
LoadedModule[64]=C:\Windows\System32\mstscax.dll
LoadedModule[65]=C:\WINDOWS\System32\SETUPAPI.dll
LoadedModule[66]=C:\Windows\System32\d2d1.dll
LoadedModule[67]=C:\Windows\System32\DWrite.dll
LoadedModule[68]=C:\Windows\System32\MSACM32.dll
LoadedModule[69]=C:\Windows\System32\ncrypt.dll
LoadedModule[70]=C:\Windows\System32\VERSION.dll
LoadedModule[71]=C:\Windows\System32\d3d11.dll
LoadedModule[72]=C:\Windows\System32\pdh.dll
LoadedModule[73]=C:\Windows\System32\dxgi.dll
LoadedModule[74]=C:\Windows\System32\Mf.dll
LoadedModule[75]=C:\Windows\System32\MFCORE.DLL
LoadedModule[76]=C:\Windows\System32\ksuser.dll
LoadedModule[77]=C:\Windows\System32\Mfplat.dll
LoadedModule[78]=C:\Windows\System32\RTWorkQ.DLL
LoadedModule[79]=C:\Windows\System32\Mfreadwrite.dll
LoadedModule[80]=C:\WINDOWS\SYSTEM32\atlthunk.dll
LoadedModule[81]=C:\WINDOWS\system32\explorerframe.dll
LoadedModule[82]=C:\Windows\System32\DEVOBJ.dll
LoadedModule[83]=C:\WINDOWS\System32\WINTRUST.dll
LoadedModule[84]=C:\Program Files\Hewlett-Packard\SimplePass\vchannel.dll
LoadedModule[85]=C:\Windows\System32\mfc100.dll
LoadedModule[86]=C:\Windows\System32\MSVCR100.dll
LoadedModule[87]=C:\Windows\System32\MSIMG32.dll
LoadedModule[88]=C:\Windows\System32\MFC100ITA.DLL
LoadedModule[89]=C:\Program Files\Hewlett-Packard\SimplePass\storeng.dll
LoadedModule[90]=C:\Windows\System32\ACTIVEDS.dll
LoadedModule[91]=C:\Program Files\Hewlett-Packard\SimplePass\ssplogon.dll
LoadedModule[92]=C:\Windows\System32\adsldpc.dll
LoadedModule[93]=C:\WINDOWS\System32\WLDAP32.dll
LoadedModule[94]=C:\Windows\System32\DSROLE.DLL
LoadedModule[95]=C:\Windows\System32\LOGONCLI.DLL
LoadedModule[96]=C:\Windows\System32\SAMCLI.DLL
LoadedModule[97]=C:\Program Files\Hewlett-Packard\SimplePass\autheng.dll
LoadedModule[98]=C:\WINDOWS\System32\PSAPI.DLL
LoadedModule[99]=C:\Windows\System32\WTSAPI32.dll
LoadedModule[100]=C:\Windows\System32\MSVCP100.dll
LoadedModule[101]=C:\Program Files\Hewlett-Packard\SimplePass\RandomPass.dll
LoadedModule[102]=C:\Windows\System32\MSAudDecMFT.dll
LoadedModule[103]=C:\Windows\System32\mfperfhelper.dll
LoadedModule[104]=C:\WINDOWS\System32\MMDevApi.dll
LoadedModule[105]=C:\Windows\System32\msmpeg2vdec.dll
LoadedModule[106]=C:\WINDOWS\System32\msvproc.dll
LoadedModule[107]=C:\WINDOWS\System32\CompPkgSup.DLL
LoadedModule[108]=C:\WINDOWS\System32\perfos.dll
LoadedModule[109]=C:\Windows\System32\msxml6.dll
LoadedModule[110]=C:\WINDOWS\system32\NLAapi.dll
LoadedModule[111]=C:\WINDOWS\System32\NSI.dll
LoadedModule[112]=C:\Windows\System32\rasadhlp.dll
LoadedModule[113]=C:\Windows\System32\WINSTA.dll
LoadedModule[114]=C:\Windows\System32\AUDIOSES.DLL
LoadedModule[115]=C:\Windows\System32\AVRT.dll
LoadedModule[116]=C:\Windows\System32\Windows.UI.dll
LoadedModule[117]=C:\Windows\System32\InputHost.dll
LoadedModule[118]=C:\Windows\System32\twinapi.appcore.dll
LoadedModule[119]=C:\Windows\System32\RMCLIENT.dll
LoadedModule[120]=C:\WINDOWS\SYSTEM32\wincredui.dll
LoadedModule[121]=C:\WINDOWS\System32\coml2.dll
LoadedModule[122]=C:\Windows\System32\OneCoreCommonProxyStub.dll
LoadedModule[123]=C:\Windows\System32\DPAPI.DLL
LoadedModule[124]=C:\Windows\System32\DNSAPI.dll
LoadedModule[125]=C:\Windows\System32\rpchttp.dll
LoadedModule[126]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[127]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL
LoadedModule[128]=C:\Windows\System32\webio.dll
LoadedModule[129]=C:\WINDOWS\system32\mswsock.dll
LoadedModule[130]=C:\WINDOWS\SYSTEM32\WINNSI.DLL
LoadedModule[131]=C:\WINDOWS\System32\fwpuclnt.dll
LoadedModule[132]=C:\WINDOWS\system32\schannel.DLL
LoadedModule[133]=C:\WINDOWS\SYSTEM32\mskeyprotect.dll
LoadedModule[134]=C:\WINDOWS\system32\ncryptsslp.dll
LoadedModule[135]=C:\WINDOWS\SYSTEM32\rpcrtremote.dll
LoadedModule[136]=C:\WINDOWS\system32\msv1_0.DLL
LoadedModule[137]=C:\Windows\System32\NtlmShared.dll
LoadedModule[138]=C:\Windows\System32\cryptdll.dll
LoadedModule[139]=C:\WINDOWS\system32\tspkg.DLL
LoadedModule[140]=C:\Windows\System32\wdmaud.drv
LoadedModule[141]=C:\Windows\System32\msacm32.drv
-
Report.wer (parte 3)
LoadedModule[142]=C:\Windows\System32\midimap.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=17763
OsInfo[3].Key=ubr
OsInfo[3].Value=503
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1040
OsInfo[7].Key=geoid
OsInfo[7].Value=118
OsInfo[8].Key=sku
OsInfo[8].Value=48
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=256
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=20779
OsInfo[15].Key=osinsty
OsInfo[15].Value=3
OsInfo[16].Key=iever
OsInfo[16].Value=11.503.17763.0-11.0.125
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=12220
OsInfo[19].Key=svolsz
OsInfo[19].Value=913
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=180914
OsInfo[22].Key=bldtm
OsInfo[22].Value=1434
OsInfo[23].Key=bldbrch
OsInfo[23].Value=rs5_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.17763.503.amd64fre.rs5_release.180914-1434
OsInfo[30].Key=buildflightid
OsInfo[30].Value=893BCEED-79B1-4B2E-86C8-AA1B43C978A2.1
OsInfo[31].Key=edition
OsInfo[31].Value=Professional
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[33].Value=RS:301B
OsInfo[34].Key=containerid
OsInfo[35].Key=containertype
OsInfo[36].Key=edu
OsInfo[36].Value=0
FriendlyEventName=Ha smesso di funzionare
ConsentKey=APPCRASH
AppName=Remote Desktop Connection
AppPath=C:\Windows\System32\mstsc.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=AE5E57DDDBC9286F75D572CFEE331353
MetadataHash=1841910956
-
Potrà sembrare scontato ma la procedura più veloce è sicuramente quella di reinstallare il sistema operativo del client....
Considerando il troubleshooting che dovresti fare, con una immagine risparmieresti sicuramente tempo e fatica.
Infatti l'alternativa è eseguire i soliti comandi di verifica dell'integrità di Windows ( https://support.microsoft.com/it-it/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system ), provare ad installare tutti gli aggiornamenti di Windows disponibili seguiti da un riavvio e al limite analizzare lo stato della memoria per capire se software esterni possono influire sul corretto funzionamento del client RDP (ad esempio software antivirus di terze parti, nel tuo caso BitDefender).
Se poi il problema persiste anche a sistema pulito allora la situazione cambia.- Proposto come risposta Fabrizio-GMVP, Moderator domenica 9 giugno 2019 20:40