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Consistently get windows update error 80070643 when installing DPM update rollup 9 (KB3112306) RRS feed

  • Question

  • Has anyone else seen this? I'm using DPM 2012 R2 on Server 2012 R2. Other Windows updates apply without issue.

    The error seems to be related to .Net but I've run a .Net cleanup tool from https://support.microsoft.com/en-us/kb/976982 but no luck.

    I can't see anything obviously wrong in the update log:

    From WindowsUpdate.log:

    2016-01-28    11:52:45:608     736    126c    Agent    *************
    2016-01-28    11:52:45:608     736    126c    Agent    ** START **  Agent: Installing updates [CallerId = AutomaticUpdatesWuApp]
    2016-01-28    11:52:45:608     736    126c    Agent    *********
    2016-01-28    11:52:45:608     736    126c    Agent      * Updates to install = 4
    2016-01-28    11:52:45:624     736    126c    Agent      *   Title = Update Rollup 9 for System Center 2012 R2 - Data Protection Manager (KB3112306)
    2016-01-28    11:52:45:624     736    126c    Agent      *   UpdateId = {A278D736-D39C-4DE5-B40E-9643B2567C6C}.201
    2016-01-28    11:52:45:624     736    126c    Agent      *     Bundles 1 updates:
    2016-01-28    11:52:45:624     736    126c    Agent      *       {EF4A1A84-4005-40A3-A016-7C9910E8CA86}.201
    2016-01-28    11:52:45:624     736    126c    Agent      *   Title = Microsoft .NET Framework 4.6.1 for Windows Server 2012 R2 for x64 (KB3102467)
    2016-01-28    11:52:45:624     736    126c    Agent      *   UpdateId = {CFF4E96E-A080-4E09-867C-9FF840621467}.200
    2016-01-28    11:52:45:624     736    126c    Agent      *     Bundles 1 updates:
    2016-01-28    11:52:45:624     736    126c    Agent      *       {9C607274-AE9F-4EF0-9F14-70FC604CE7FF}.200
    2016-01-28    11:52:45:624     736    126c    Agent      *   Title = Update for Windows Server 2012 R2 (KB3102429)
    2016-01-28    11:52:45:624     736    126c    Agent      *   UpdateId = {88702ACD-F1CB-4E17-B5F6-02F0B3D45823}.200
    2016-01-28    11:52:45:624     736    126c    Agent      *     Bundles 1 updates:
    2016-01-28    11:52:45:624     736    126c    Agent      *       {077CCC73-14E2-4F28-B0DD-D308555DA8AA}.200
    2016-01-28    11:52:45:624     736    126c    Agent      *   Title = DELL INC - Other hardware - System Management Device
    2016-01-28    11:52:45:624     736    126c    Agent      *   UpdateId = {0DDA18DE-32B2-4E29-AA8F-F64C18967B06}.200

    2016-01-28    11:52:45:687     736    126c    DnldMgr    Preparing update for install, updateId = {EF4A1A84-4005-40A3-A016-7C9910E8CA86}.201.
    2016-01-28    11:52:48:421     736    258    Report    REPORT EVENT: {F5D833F1-240D-41DF-80B6-4BB6C1D3F3F2}    2016-01-28 11:52:43:421-0000    1    189 [AU_NONDEADLINE_INSTALL_READY]    102    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Content Install    Installation Ready: The following updates are downloaded and ready for installation:  - Update Rollup 9 for System Center 2012 R2 - Data Protection Manager (KB3112306) - Microsoft .NET Framework 4.6.1 for Windows Server 2012 R2 for x64 (KB3102467) - Update for Windows Server 2012 R2 (KB3102429) - DELL INC - Other hardware - System Management Device
    2016-01-28    11:52:48:421     736    258    Report    REPORT EVENT: {5D4A962B-686A-4AA7-9A8C-32AD436A9669}    2016-01-28 11:52:43:421-0000    1    162 [AGENT_DOWNLOAD_SUCCEEDED]    101    {A278D736-D39C-4DE5-B40E-9643B2567C6C}    201    0    AutomaticUpdatesWuApp    Success    Content Download    Download succeeded.
    2016-01-28    11:52:48:421     736    258    Report    REPORT EVENT: {CB9EA41F-DCB3-4DB8-944F-33DD36DD1E94}    2016-01-28 11:52:45:655-0000    1    181 [AGENT_INSTALLING_STARTED]    101    {A278D736-D39C-4DE5-B40E-9643B2567C6C}    201    0    AutomaticUpdatesWuApp    Success    Content Install    Installation Started: Windows has started installing the following update: Update Rollup 9 for System Center 2012 R2 - Data Protection Manager (KB3112306)
    2016-01-28    11:52:48:421     736    258    Report    CWERReporter finished handling 5 events. (00000000)
    2016-01-28    11:52:54:812     736    126c    DnldMgr    ExtractUpdateFiles: 0x00000000
    2016-01-28    11:52:54:812    5056    1594    Misc    ===========  Logging initialized (build: 7.9.9600.18145, tz: -0000)  ===========
    2016-01-28    11:52:54:812    5056    1594    Misc      = Process: C:\Windows\system32\wuauclt.exe
    2016-01-28    11:52:54:812    5056    1594    Misc      = Module: C:\Windows\SYSTEM32\wuaueng.dll
    2016-01-28    11:52:54:812    5056    1594    Handler    :::::::::::::
    2016-01-28    11:52:54:812    5056    1594    Handler    :: START ::  Handler: Command Line Install
    2016-01-28    11:52:54:812    5056    1594    Handler    :::::::::

    2016-01-28    11:52:54:812    5056    1594    Handler      : Updates to install = 1
    2016-01-28    11:56:26:629    5056    1594    Handler      : WARNING: Command line install completed. Return code = 0x80070643, Result = Failed, Reboot required = false
    2016-01-28    11:56:26:629    5056    1594    Handler      : WARNING: Exit code = 0x8024200B
    2016-01-28    11:56:26:629    5056    1594    Handler    :::::::::

    Thursday, January 28, 2016 5:29 PM

Answers

  • According to the installed updates Rollup 8 (KB3086084) was the last DPM update installed. Trying the web install for .net 4.6.1 from here https://www.microsoft.com/en-us/download/details.aspx?id=49981 I get '.NET Framework 4.6.1 or a later update is already installed on this computer.'

    Edit: a colleague remembered we had the same problem last time. It tries to backup the SQL database and fails if its remote (whoever would put a database on a separate database Server?). Oh well, only a few hours wasted this time.

    The solution is to download the update file and run it from a command prompt with SKIPDBBACKUP=1


    Friday, January 29, 2016 9:43 AM

All replies

  • Just installed the RU9 update and .net Framework 4.6.1 updates on a Windows Server 2012 R2 with DPM 2012 R2 successfully. RU8 was previously installed.
    • Edited by Jarens Thursday, January 28, 2016 9:19 PM
    Thursday, January 28, 2016 9:04 PM
  • According to the installed updates Rollup 8 (KB3086084) was the last DPM update installed. Trying the web install for .net 4.6.1 from here https://www.microsoft.com/en-us/download/details.aspx?id=49981 I get '.NET Framework 4.6.1 or a later update is already installed on this computer.'

    Edit: a colleague remembered we had the same problem last time. It tries to backup the SQL database and fails if its remote (whoever would put a database on a separate database Server?). Oh well, only a few hours wasted this time.

    The solution is to download the update file and run it from a command prompt with SKIPDBBACKUP=1


    Friday, January 29, 2016 9:43 AM