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Custom list item replaced by default values after upgrade RRS feed

  • 質問

  • Hi community!

    I upgraded SCSM to 2019 and all the default list items (the ones that come OOB in SCSM like impact, incident categories, etc) were replaced by the default values.

    I tried reimpoting all unsealed MPs (before the upgrade) but no luck...

    where are this list items stored (specifically SR Areas)?

    Is there a way to replace this default values in an unsealed MP so it doesn't get replace in the next upgrade?

    Thanks and regards.

    2020年2月27日 16:26

回答

  • By default the SR areas are stored in the unsealed MP: Service Manager Service Request Configuration (ServiceManager.ServiceRequest.Configuration.xml).

    Moving the default enumeration list items in a different MP isn't that easy and needs some manual "xml coding".

    I am not even sure if it's possible in a SCSM environment that is in use because the enum list items are in use in SR work items already.


    Andreas Baumgarten

    2020年2月28日 18:40

すべての返信

  • By default the SR areas are stored in the unsealed MP: Service Manager Service Request Configuration (ServiceManager.ServiceRequest.Configuration.xml).

    Moving the default enumeration list items in a different MP isn't that easy and needs some manual "xml coding".

    I am not even sure if it's possible in a SCSM environment that is in use because the enum list items are in use in SR work items already.


    Andreas Baumgarten

    2020年2月28日 18:40
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    2020年3月19日 2:39