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Storage Quota Emailing Wrong Address

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  • We have a user account that does not have a mailbox or any associated SMTP addresses. When his quota fills up, an email is getting sent to a different account/mailbox.  We have scoured AD, ADSI, Exchange, etc. but are a bit baffled as to how this is occurring.

    Any suggestions?


    Karl

    2018년 6월 13일 수요일 오후 9:01

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  • Hi Karl,

    That's strange, could you please reproduce the issue? The e-mail address still send to wrong address?

    The problem only happens to his folder?

    Could you please also check the Quota e-mail notification again? Nothing wrong?

    Best Regards,

    Mary


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    2018년 6월 14일 목요일 오전 4:42
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  • Yes it happens regularly.  And as far as we know it's only his folder.  The quota email notification is a global setting that basically says to send email to users.

    Karl

    2018년 6월 14일 목요일 오후 1:38
  • I failed to mention that there is a odd little known bug: the user's quota folder isn't even at the threshold to send emails.  However, we have this issue elsewhere as well.

    Karl

    2018년 6월 14일 목요일 오후 1:40
  • Hi Karl,

    Maybe you could delete the configuration for the user and configure again. Then check the results.

    Best Regards,

    Mary


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    2018년 6월 15일 금요일 오전 1:28
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  • What do you mean?  Like delete the quota and create a new one? 

    p.s. sorry, for some reason I do not get alerts when people reply.  Must be getting caught in our expternal spam manager.


    Karl

    2018년 6월 20일 수요일 오후 9:37
  • I just checked with them and they tried doing that (i.e. delete and recreate the quota).

    Karl

    2018년 6월 20일 수요일 오후 9:40
  • Hi,

    If the issue persists, I would suggest you contact Microsoft Customer Support and Services where more in-depth investigation can be done so that you would get the root cause.

    You may find phone number for your region accordingly from the link below:

    Global Customer Service phone numbers

    https://www.microsoft.com/en-us/worldwide.aspx

    Best Regards,

    Mary


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    2018년 6월 21일 목요일 오전 1:33
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