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Outlook 2013 cannot open meeting invitation when sent from outlook 2016 with attachment

    질문

  • We have exchange 2010 and a mix of outlook clients. If an outlook 2016 user sends a calendar invite that has an attachment to a user with outlook 2013 the user cannot open the invite. They can open the invite through OWA or on their iphone. The issue seems to be something within outlook 2013. I checked to make sure we had the most recent updates for the outlook version.

    Any help would be appreciated.

    Thanks,

    Jonathan


    Jonathan Icenhour

    2017년 2월 3일 금요일 오후 2:22

답변

  • https://support.microsoft.com/en-us/help/3128018/tables,-images,-and-attachments-are-missing-in-the-received-meeting-requests-in-outlook-2013

    This seems to have worked.


    Jonathan Icenhour

    2017년 3월 2일 목요일 오후 9:48

모든 응답

  • Hi Jonathan,

    >>If an outlook 2016 user sends a calendar invite that has an attachment to a user with outlook 2013 the user cannot open the invite.

    Do you mean the recipient cannot open this meeting request in Inbox folder? How about opening this meeting item directly from Calendar folder? Is there any error when you open it?

    If possible, could you please provide the current Outlook version then we can do a further test in our side? To collect the detailed version number, we can click File > Account > About Outlook.

    Additionally, if it is a calendar item opening issue instead of attachment missing\corrupted issue, I suggest we can try to start Outlook in safe mode to narrow down the issue: Press Win+R to open Run in Windows, type Outlook /safe, press Enter. Then check if you can open this item in Outlook safe mode.


    Regards,

    Winnie Liang


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    2017년 2월 6일 월요일 오전 9:11
    중재자
  • The recipient using outlook 2013 cannot open the item in the inbox or from the calendar.

    My desktop actually has this issue as well. Here is the outlook version.

    Starting in outlook safemode did not help. See screenshots below.


    Jonathan Icenhour

    2017년 2월 6일 월요일 오후 1:13

  • Jonathan Icenhour

    2017년 2월 6일 월요일 오후 1:16
  • Did you see my responses

    below?


    Jonathan Icenhour

    2017년 2월 10일 금요일 오후 2:45
  • Hi Jonathan,

    I tested in my side, sending a meeting request with attachments from Outlook 2016 (16.0.6925.1049). After received in Outlook 2013 (15.0.4893.1000), I can open this calendar items and meeting request properly from Inbox folder or Calendar folder.

    In your side, please disable any anti-vines or mail scanning programs. Also remove the calendar sync in Third-party device such as iPhone, then do a test to confirm if the issue persists.


    Regards,

    Winnie Liang


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    2017년 2월 13일 월요일 오전 3:25
    중재자
  • I did disable antivirus and removed calendar sync from my ios devices. The issue does still persist.

    Jonathan Icenhour

    2017년 2월 13일 월요일 오후 2:49
  • We are having the same issue.  We have Exchange 2010 also.  Outlook clients on 2013 are having issues opening invites sent from Outlook 2016.  With the same exact error messages you have screen shots of above. 

    2017년 2월 15일 수요일 오후 10:50
  • does the error come up on OWA too? or only in outlook? Antispam/Antivirus solution server-side?

    has the inherit rights been set on specific users?



    • 편집됨 RomanB2013 2017년 2월 16일 목요일 오전 7:03
    2017년 2월 16일 목요일 오전 7:02
  • Add me to the list of people also experiencing this.  Circumstances seem similar:

    Exchange 2010.  Outlook users on 2013 can open meetings with attachments sent from people who are also using 2013, AND they can open meetings WITHOUT attachments sent from people using 2016.  The issue really seems to be users who have 2016 sent meetings with an attachment to people using 2013, and they can't open it.  As others have said, it's fine in OWA, and also on their iphones.  

    2017년 2월 16일 목요일 오후 9:29
  • OWA works fine. The issue only occurs in outlook. The same error happens on myself (admin) and on regular end users.

    Jonathan Icenhour

    2017년 2월 20일 월요일 오후 2:05
  • I see by the replies that other people have this same issue.

    Jonathan Icenhour

    2017년 2월 20일 월요일 오후 2:07
  • https://support.microsoft.com/en-us/help/3128018/tables,-images,-and-attachments-are-missing-in-the-received-meeting-requests-in-outlook-2013

    This seems to have worked.


    Jonathan Icenhour

    2017년 3월 2일 목요일 오후 9:48
  • I have the exact same issue, but unfortunately that did not work for me. Still waiting and looking for another fix :(
    2017년 4월 4일 화요일 오후 5:47
  • This did not work for me. 

    2017년 4월 26일 수요일 오후 2:41
  • Removing KB3127975 corrected the issue I was having with users on outlook 2013 not being able to open meeting invites from users on outlook 2016. This was only limited to invites with attachments though.
    2017년 4월 26일 수요일 오후 7:59
  • Thanks a lot!

    I found why it happens, if someone sends this request using <g class="gr_ gr_72 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del multiReplace" data-gr-id="72" id="72">office</g> 2016, users with <g class="gr_ gr_73 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del multiReplace" data-gr-id="73" id="73">office</g> 2013 will need to create this register.

    To be easy just copy the lines below and save as .reg then double-click.

    =======================

    Windows Registry Editor Version 5.00

    [HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Options\Calendar]
    "AllowHTMLCalendarContent"=dword:00000001

    ========================

    Thanks again Jonathan


    an2nathan

    • 답변으로 제안됨 DanQcCanada 2018년 7월 23일 월요일 오후 2:04
    2017년 6월 29일 목요일 오후 2:05
  • Thanks Nathan! I had this exact problem and created that reg key and it fixed the issue.
    2017년 7월 13일 목요일 오후 3:38
  • It's perfect ! Thank for your solution !
    2017년 11월 14일 화요일 오전 10:42
  • Where do you save this link?
    2018년 5월 10일 목요일 오후 5:38