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Outlook Web App 상의 Junk폴더가 생성되어 특정 사용자 메일이 지속적으로 넘어갑니다. RRS feed

  • 질문

  • 안녕하세요 Exchange Server 2010의 OWA 사용자 입니다.

    OWA접속 시 영문으로 Junk라는 폴더가 존재 합니다. (아웃룩으로 접속시에는 보이지 않습니다.)

    밑에 정크메일 폴더에는 들어가지 않으나 상단의 Junk로만 특정 사용자에게 수신 받은 메일이 계속 넘어갑니다.

    아웃룩 이용시에는 상기와 같은 이유로 특정사용자 메일을 볼수가 없습니다.

    규칙으로 해당 사용자를 받은 편지함으로 이동 시켜보아도 현상이 똑같이 지속 됩니다.

    해결방안을 알고 계신다면 도움 부탁 드립니다.

    2015년 6월 10일 수요일 오전 4:21

답변

  • 안녕하세요

    장곰님 말씀과 같으며 아래 내용 참고 하시길 바랍니다.

    Samsung smartphones move email to the Junk folder

    http://www.slipstick.com/outlook/moves-email-junk-folder/

    Samsung smartphones move email to the Junk folder
    The Samsung Galaxy is a very popular line of phones, based on the queries I receive from users who are complaining that Outlook is creating a new folder called "Junk" and moving mail sent from their co-workers to the Junk folder. The users don't have rules set and when the user moves the mail back to the Inbox, it gets moved back to the Junk folder. If they turn off the phone, the mail stays in the Inbox. (That is the first clue that it is not Outlook's fault.)


    I have a user with Samsung Galaxy S4. Email is setup on his phone and Outlook. Extra folder called "Junk" is created in the mailbox automatically and some new emails get forwarded to that folder automatically. No Outlook rules set. Even if I move emails from that new Junk folder to the Inbox, those emails get back to this new Junk folder. Its not a System folder as I have an option to delete it. This folder is accessible even in Webmail.

    If I switch off the phone, new emails get to Inbox as expected but with the phone being switched on, some emails get forwarded to this new Junk folder (Emails in this new Junk folder do not have the option of "Not Junk". If I delete the email account from the phone (Samsung Galaxy S4) and add it again, another folder called "Junk" is created again.

    Because the folder appears in Outlook after creating the account on the S4, the S4 is responsible for the folder, not Outlook. The S4 is not picking up the server's junk folder and is creating a junk of it's own.


    jk

    2015년 6월 10일 수요일 오전 7:41

모든 응답

  • 혹시 핸드폰과 동기화 시키셨나요?

    그렇다면 문제 확인을 위하여 핸드폰에서 해당 사서함 설정을 제거 해보시고 확인 해보시기 바랍니다.

    그렇게 한다음 위와 같은 현상이 일어 나지 않는다면 핸드폰 자체에서 스팸 방지기능이 설정되어 있을 가능성이 큽니다.

    각 해당 기능은 핸드폰마다 있을수도 있고 없을수도 있으니 잘 확인 해보시기 바랍니다.

    저는 이전에 삼성 Galaxy를 사용하시는 분께서 위와 같은 상황이 있었고 스팸 방지기능 있었습니다.

    도움이 되셨다면 체택해주시기 바랍니다.

    2015년 6월 10일 수요일 오전 5:48
  • 안녕하세요

    장곰님 말씀과 같으며 아래 내용 참고 하시길 바랍니다.

    Samsung smartphones move email to the Junk folder

    http://www.slipstick.com/outlook/moves-email-junk-folder/

    Samsung smartphones move email to the Junk folder
    The Samsung Galaxy is a very popular line of phones, based on the queries I receive from users who are complaining that Outlook is creating a new folder called "Junk" and moving mail sent from their co-workers to the Junk folder. The users don't have rules set and when the user moves the mail back to the Inbox, it gets moved back to the Junk folder. If they turn off the phone, the mail stays in the Inbox. (That is the first clue that it is not Outlook's fault.)


    I have a user with Samsung Galaxy S4. Email is setup on his phone and Outlook. Extra folder called "Junk" is created in the mailbox automatically and some new emails get forwarded to that folder automatically. No Outlook rules set. Even if I move emails from that new Junk folder to the Inbox, those emails get back to this new Junk folder. Its not a System folder as I have an option to delete it. This folder is accessible even in Webmail.

    If I switch off the phone, new emails get to Inbox as expected but with the phone being switched on, some emails get forwarded to this new Junk folder (Emails in this new Junk folder do not have the option of "Not Junk". If I delete the email account from the phone (Samsung Galaxy S4) and add it again, another folder called "Junk" is created again.

    Because the folder appears in Outlook after creating the account on the S4, the S4 is responsible for the folder, not Outlook. The S4 is not picking up the server's junk folder and is creating a junk of it's own.


    jk

    2015년 6월 10일 수요일 오전 7:41