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exchange 2010 사서함 연결 끊킴 현상 RRS feed

  • 질문

  • 안녕하세요 exchange를 운영중에 아래와 같은 문제가 발생합니다
    증상은, owa에 로그인 시 계정을 사용할 수 없습니다라는 메시지가 출력이 된 후
    아래의 로그 메시지가 출력 됩니다
    많은 고수님들! 해당 원인과 해결 방안좀 부탁 드립니다

    계정을 사용할 수 없습니다.

    --------------------------------------------------------------------------------

    클립보드에 오류 정보 복사

    자세한 정보 표시

    Request

    Url:

    User: 김 용대

    EX Address: /o=SIW/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=usera790a642

    SMTP Address:

    OWA version: 14.3.123.3

    Exception

    Exception type: Microsoft.Exchange.Data.Storage.AccountDisabledException

    Exception message: Cannot open mailbox /o=SIW/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=usera790a642.

    Call stack

    위치: Microsoft.Exchange.Data.Storage.MailboxSession.ForceOpen(MapiStore linkedStore) 위치: Microsoft.Exchange.Data.Storage.MailboxSession.Initialize(MapiStore linkedStore, LogonType logonType, ExchangePrincipal owner, DelegateLogonUser delegateUser, Object identity, OpenMailboxSessionFlags flags, GenericIdentity auxiliaryIdentity) 위치: Microsoft.Exchange.Data.Storage.MailboxSession.<>c__DisplayClass12.b__10(MailboxSession mailboxSession) 위치: Microsoft.Exchange.Data.Storage.MailboxSession.InternalCreateMailboxSession(LogonType logonType, ExchangePrincipal owner, CultureInfo cultureInfo, String clientInfoString, IAccountingObject budget, Action`1 initializeMailboxSession, InitializeMailboxSessionFailure initializeMailboxSessionFailure) 위치: Microsoft.Exchange.Data.Storage.MailboxSession.CreateMailboxSession(LogonType logonType, ExchangePrincipal owner, DelegateLogonUser delegateUser, Object identity, OpenMailboxSessionFlags flags, CultureInfo cultureInfo, String clientInfoString, PropertyDefinition[] mailboxProperties, IList`1 foldersToInit, GenericIdentity auxiliaryIdentity, IAccountingObject budget) 위치: Microsoft.Exchange.Data.Storage.MailboxSession.ConfigurableOpen(ExchangePrincipal mailbox, MailboxAccessInfo accessInfo, CultureInfo cultureInfo, String clientInfoString, LogonType logonType, PropertyDefinition[] mailboxProperties, InitializationFlags initFlags, IList`1 foldersToInit, IAccountingObject budget) 위치: Microsoft.Exchange.Data.Storage.MailboxSession.Open(ExchangePrincipal mailboxOwner, WindowsPrincipal authenticatedUser, CultureInfo cultureInfo, String clientInfoString, Boolean wantCachedConnection) 위치: Microsoft.Exchange.Data.Storage.MailboxSession.Open(ExchangePrincipal mailboxOwner, WindowsPrincipal authenticatedUser, CultureInfo cultureInfo, String clientInfoString) 위치: Microsoft.Exchange.Clients.Owa.Core.OwaWindowsIdentity.CreateMailboxSession(ExchangePrincipal exchangePrincipal, CultureInfo cultureInfo, HttpRequest clientRequest) 위치: Microsoft.Exchange.Clients.Owa.Core.UserContext.CreateMailboxSession(OwaContext owaContext) 위치: Microsoft.Exchange.Clients.Owa.Core.UserContext.Load(OwaContext owaContext) 위치: Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.CreateUserContext(OwaContext owaContext, UserContextKey userContextKey, UserContext& userContext) 위치: Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.PrepareRequestWithoutSession(OwaContext owaContext, UserContextCookie userContextCookie) 위치: Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.AcquireAndPreprocessUserContext(OwaContext owaContext, HttpRequest request) 위치: Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.InternalDispatchRequest(OwaContext owaContext) 위치: Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.DispatchRequest(OwaContext owaContext) 위치: Microsoft.Exchange.Clients.Owa.Core.OwaRequestEventInspector.OnPostAuthorizeRequest(Object sender, EventArgs e) 위치: System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() 위치: System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

    Inner Exception

    Exception type: Microsoft.Mapi.MapiExceptionMailboxDisabled

    Exception message: MapiExceptionMailboxDisabled: Unable to open message store. (hr=0x80004005, ec=2412) Diagnostic context: Lid: 55847 EMSMDBPOOL.EcPoolSessionDoRpc called [length=577] Lid: 43559 EMSMDBPOOL.EcPoolSessionDoRpc returned [ec=0x0][length=224][latency=0] Lid: 23226 --- ROP Parse Start --- Lid: 27962 ROP: ropLogon [254] Lid: 17082 ROP Error: 0x96C Lid: 26937 Lid: 21921 StoreEc: 0x96C Lid: 27962 ROP: ropExtendedError [250] Lid: 1494 ---- Remote Context Beg ---- Lid: 26426 ROP: ropLogon [254] Lid: 1219 StoreEc: 0x80070005 Lid: 51399 Lid: 2567 StoreEc: 0x96C Lid: 19452 Lid: 2199 StoreEc: 0x96C Lid: 56415 Lid: 48223 StoreEc: 0x96C Lid: 17097 StoreEc: 0x96C Lid: 8620 StoreEc: 0x96C Lid: 1750 ---- Remote Context End ---- Lid: 26849 Lid: 21817 ROP Failure: 0x96C Lid: 26297 Lid: 16585 StoreEc: 0x96C Lid: 32441 Lid: 1706 StoreEc: 0x96C Lid: 24761 Lid: 20665 StoreEc: 0x96C Lid: 25785 Lid: 29881 StoreEc: 0x96C

    Call stack

    위치: Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, SafeExInterfaceHandle iUnknown, Exception innerException) 위치: Microsoft.Mapi.ExRpcConnection.OpenMsgStore(OpenStoreFlag storeFlags, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, MapiStore msgStorePrivate, String& correctServerDn, ClientIdentityInfo clientIdentityAs, String userDnAs, String applicationId, CultureInfo cultureInfo) 위치: Microsoft.Mapi.MapiStore.OpenMapiStore(String serverDn, String userDn, String mailboxDn, Guid guidMailbox, Guid guidMdb, String userName, String domainName, String password, String httpProxyServerName, ConnectFlag connectFlags, OpenStoreFlag storeFlags, CultureInfo cultureInfo, Boolean wantRedirect, String& correctServerDN, ClientIdentityInfo clientIdentity, String applicationId, Client xropClient, Boolean wantWebServices, Byte[] clientSessionInfo, TimeSpan connectionTimeout) 위치: Microsoft.Mapi.MapiStore.OpenMailbox(String serverDn, String userDn, Guid guidMailbox, Guid guidMdb, String userName, String domainName, String password, ConnectFlag connectFlags, OpenStoreFlag storeFlags, CultureInfo cultureInfo, WindowsIdentity windowsIdentity, String applicationId) 위치: Microsoft.Exchange.Data.Storage.MailboxSession.ForceOpen(MapiStore linkedStore)

    2013년 6월 18일 화요일 오전 6:50

답변

  • [원인]

    This issue occurs because Directory Service Access (DSAccess) caches a query for the disconnected mailbox when the mailbox is not found in Active Directory. More specifically, DSAccess caches a query that cannot find the disconnected mailbox.

    [해결책]

    To resolve this issue, install the following update rollup:

    2685289 Description of Update Rollup 3 for Exchange Server 2010 Service Pack 2

    [참고자료]

    You cannot access a mailbox for several hours after you disconnect and then reconnect the mailbox in an Exchange Server 2010 SP2 environment

    제시해 드린 답변이 도움이 되었기를 바랍니다.

    답변이 문제 해결에 도움이 되었다면 답변으로 채택을 부탁드립니다.
    하지만 문제 해결이 되지 않아서 정확한 답변을 원하는 경우에는 문제의 정보를 더 자세하게 답변으로 제공해주시기 바랍니다

    • 답변으로 표시됨 하늘아래 2013년 7월 3일 수요일 오전 12:19
    2013년 6월 19일 수요일 오전 2:13
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