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Windows 7 블루스크린 Minidump RRS feed

  • 질문

  • 안녕하세요

    Windows 7 64bit 에서 지속적인  블루스크린이 발생하여 문의 드립니다.  

    시스템은 HP Z840 사용하고 있고 아래는 Minidump의 내용입니다.

    제가 dump만 봐서는 무슨 내용인지 잘 모르겠네요 부탁 좀 드리겠습니다.

    DUMP_CLASS: 1

    DUMP_QUALIFIER: 400

    BUILD_VERSION_STRING:  7601.23392.amd64fre.win7sp1_ldr.160317-0600

    SYSTEM_MANUFACTURER:  Hewlett-Packard

    SYSTEM_PRODUCT_NAME:  HP Z840 Workstation

    SYSTEM_SKU:  F5G73AV

    BIOS_VENDOR:  Hewlett-Packard

    BIOS_VERSION:  M60 v01.65

    BIOS_DATE:  11/19/2015

    BASEBOARD_MANUFACTURER:  Hewlett-Packard

    BASEBOARD_PRODUCT:  2129

    BASEBOARD_VERSION:  unknown

    DUMP_TYPE:  2

    BUGCHECK_P1: a3a039d905a9458c

    BUGCHECK_P2: b3b7465f582614f2

    BUGCHECK_P3: fffff80003a8cc00

    BUGCHECK_P4: 1

    FAULTING_IP:
    nt!KxMcheckAbort+0
    fffff800`03a8cc00 4881ec38010000  sub     rsp,138h

    CPU_COUNT: 18

    CPU_MHZ: 9be

    CPU_VENDOR:  GenuineIntel

    CPU_FAMILY: 6

    CPU_MODEL: 3f

    CPU_STEPPING: 2

    CPU_MICROCODE: 6,3f,2,0 (F,M,S,R)  SIG: 35'00000000 (cache) 35'00000000 (init)

    CUSTOMER_CRASH_COUNT:  1

    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

    BUGCHECK_STR:  0x109

    PROCESS_NAME:  System

    CURRENT_IRQL:  0

    ANALYSIS_SESSION_HOST:  ÀÌ°æ¾Æ-PC

    ANALYSIS_SESSION_TIME:  06-07-2016 13:07:19.0753

    ANALYSIS_VERSION: 10.0.10586.567 x86fre

    STACK_TEXT: 
    fffff880`05308498 00000000`00000000 : 00000000`00000109 a3a039d9`05a9458c b3b7465f`582614f2 fffff800`03a8cc00 : nt!KeBugCheckEx


    STACK_COMMAND:  kb

    CHKIMG_EXTENSION: !chkimg -lo 50 -d !nt
        fffff80003a8cc88-fffff80003a8cc8f  8 bytes - nt!KxMcheckAbort+88
     [ 24 60 44 0f 28 54 24 70:14 65 8a 0d 80 f8 ff ff ]
    8 errors : !nt (fffff80003a8cc88-fffff80003a8cc8f)

    THREAD_SHA1_HASH_MOD_FUNC:  81a83ae0317433a47fcc36991983df3b6e638b71

    THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  6e16edd8c7dd677734fdbcd2397a2e35e9fae964

    THREAD_SHA1_HASH_MOD:  76cd06466d098060a9eb26e5fd2a25cb1f3fe0a3

    FOLLOWUP_IP:
    nt!KxMcheckAbort+0
    fffff800`03a8cc00 4881ec38010000  sub     rsp,138h

    FAULT_INSTR_CODE:  38ec8148

    SYMBOL_NAME:  nt!KxMcheckAbort+0

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: nt

    IMAGE_NAME:  ntkrnlmp.exe

    DEBUG_FLR_IMAGE_TIMESTAMP:  56eb24e6

    IMAGE_VERSION:  6.1.7601.23392

    FAILURE_BUCKET_ID:  X64_0x109_1_nt!KxMcheckAbort+0

    BUCKET_ID:  X64_0x109_1_nt!KxMcheckAbort+0

    PRIMARY_PROBLEM_CLASS:  X64_0x109_1_nt!KxMcheckAbort+0

    TARGET_TIME:  2016-05-27T07:55:51.000Z

    OSBUILD:  7601

    OSSERVICEPACK:  1000

    SERVICEPACK_NUMBER: 0

    OS_REVISION: 0

    SUITE_MASK:  272

    PRODUCT_TYPE:  1

    OSPLATFORM_TYPE:  x64

    OSNAME:  Windows 7

    OSEDITION:  Windows 7 WinNt (Service Pack 1) TerminalServer SingleUserTS

    OS_LOCALE: 

    USER_LCID:  0

    OSBUILD_TIMESTAMP:  2016-03-18 06:43:02

    BUILDDATESTAMP_STR:  160317-0600

    BUILDLAB_STR:  win7sp1_ldr

    BUILDOSVER_STR:  6.1.7601.23392.amd64fre.win7sp1_ldr.160317-0600

    ANALYSIS_SESSION_ELAPSED_TIME: 1240

    ANALYSIS_SOURCE:  KM

    FAILURE_ID_HASH_STRING:  km:x64_0x109_1_nt!kxmcheckabort+0

    FAILURE_ID_HASH:  {5f275183-3a05-9202-c1a7-35a12c96c235}

    Followup:     MachineOwner


    • 편집됨 Sang Mook 2016년 6월 7일 화요일 오전 8:07
    2016년 6월 7일 화요일 오전 8:06

답변

  • DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    BUGCHECK_STR:  0x109

    IMAGE_NAME:  ntkrnlmp.exe
    DEBUG_FLR_IMAGE_TIMESTAMP:  56eb24e6
    IMAGE_VERSION:  6.1.7601.23392
    FAILURE_BUCKET_ID:  X64_0x109_1_nt!KxMcheckAbort+0
    BUCKET_ID:  X64_0x109_1_nt!KxMcheckAbort+0

    Driver Fault 및 0x109 가 보임.

    0x109 내용 아래 문서에서 확인.

    Bug Check 0x109: CRITICAL_STRUCTURE_CORRUPTION

    Resolution

    The !analyze debug extension displays information about the bug check and can be very helpful in determining the root cause.

    To start, examine the stack trace using the k, kb, kc, kd, kp, kP, kv (Display Stack Backtrace) command. You can specify the processor number to examine the stacks on all processors.

    You can also set a breakpoint in the code leading up to this stop code and attempt to single step forward into the faulting code.

    For more information see the following topics:

    Crash dump analysis using the Windows debuggers (WinDbg)

    If you are not equipped to use the Windows debugger to work on this problem, you can use some basic troubleshooting techniques.

    • Check the System Log in Event Viewer for additional error messages that might help identify the device or driver that is causing this bug check.

    • If a driver is identified in the bug check message, disable the driver or check with the manufacturer for driver updates.

    • Run the Windows Memory Diagnostics tool, to test the memory. In the control panel search box, type Memory, and then clickDiagnose your computer's memory problems.‌ After the test is run, use Event viewer to view the results under the System log. Look for the MemoryDiagnostics-Results entry to view the results.

    • You can try running the hardware diagnostics supplied by the system manufacturer.

    • Confirm that any new hardware that is installed is compatible with the installed version of Windows. For example, you can get information about required hardware at Windows 10 Specifications.

    • For additional general troubleshooting information, see Blue Screen Data.

    처음 윈도우 설치시 부터 블루스크린이 떳다면 드라이브 충돌이 원인일 것으로 보이며

    아래에서 운영 체제 선택후 해당 드라이버 설치~

    HP Z840 Workstation Driver

    기존에 잘 사용하고 있다가 뭔가 새롭게 드라이버나 하드웨어를 설치했다면 일단 제거 해보고 블루스크린이 뜨는지 확인.

    제거 하고 블루스크린이 안뜨면 새롭게 추가된 하드웨어 및 소프트웨어 벤더에게 문의.

    잘해결 되길!



    • 답변으로 표시됨 Boram Yi 2016년 6월 14일 화요일 오전 8:59
    2016년 6월 8일 수요일 오전 1:52

모든 응답

  • 안녕하세요,

    제공해주신 내용상 확인되는 버그는 0x109로 보입니다. 0x109는 커널에서 중요한 커널 코드 또는 데이터 손상이 발생했음을 의미합니다.

    아래 링크에서 문제의 자세한 원인 및 해결 방법을 확인하신 후 해결 과정을 진행하셨을 때 문제가 해결되는지 확인해주시기 바랍니다.

    ■ Bug Check 0x109: CRITICAL_STRUCTURE_CORRUPTION
    https://msdn.microsoft.com/en-us/library/windows/hardware/ff557228(v=vs.85).aspx

    2016년 6월 8일 수요일 오전 1:52
  • DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    BUGCHECK_STR:  0x109

    IMAGE_NAME:  ntkrnlmp.exe
    DEBUG_FLR_IMAGE_TIMESTAMP:  56eb24e6
    IMAGE_VERSION:  6.1.7601.23392
    FAILURE_BUCKET_ID:  X64_0x109_1_nt!KxMcheckAbort+0
    BUCKET_ID:  X64_0x109_1_nt!KxMcheckAbort+0

    Driver Fault 및 0x109 가 보임.

    0x109 내용 아래 문서에서 확인.

    Bug Check 0x109: CRITICAL_STRUCTURE_CORRUPTION

    Resolution

    The !analyze debug extension displays information about the bug check and can be very helpful in determining the root cause.

    To start, examine the stack trace using the k, kb, kc, kd, kp, kP, kv (Display Stack Backtrace) command. You can specify the processor number to examine the stacks on all processors.

    You can also set a breakpoint in the code leading up to this stop code and attempt to single step forward into the faulting code.

    For more information see the following topics:

    Crash dump analysis using the Windows debuggers (WinDbg)

    If you are not equipped to use the Windows debugger to work on this problem, you can use some basic troubleshooting techniques.

    • Check the System Log in Event Viewer for additional error messages that might help identify the device or driver that is causing this bug check.

    • If a driver is identified in the bug check message, disable the driver or check with the manufacturer for driver updates.

    • Run the Windows Memory Diagnostics tool, to test the memory. In the control panel search box, type Memory, and then clickDiagnose your computer's memory problems.‌ After the test is run, use Event viewer to view the results under the System log. Look for the MemoryDiagnostics-Results entry to view the results.

    • You can try running the hardware diagnostics supplied by the system manufacturer.

    • Confirm that any new hardware that is installed is compatible with the installed version of Windows. For example, you can get information about required hardware at Windows 10 Specifications.

    • For additional general troubleshooting information, see Blue Screen Data.

    처음 윈도우 설치시 부터 블루스크린이 떳다면 드라이브 충돌이 원인일 것으로 보이며

    아래에서 운영 체제 선택후 해당 드라이버 설치~

    HP Z840 Workstation Driver

    기존에 잘 사용하고 있다가 뭔가 새롭게 드라이버나 하드웨어를 설치했다면 일단 제거 해보고 블루스크린이 뜨는지 확인.

    제거 하고 블루스크린이 안뜨면 새롭게 추가된 하드웨어 및 소프트웨어 벤더에게 문의.

    잘해결 되길!



    • 답변으로 표시됨 Boram Yi 2016년 6월 14일 화요일 오전 8:59
    2016년 6월 8일 수요일 오전 1:52