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Windows Sever 2012 업데이트 확인중 에서 넘어가질 않습니다 RRS feed

  • 질문

  • Windows 서버 2012 신규 설치 후, 보안업데이트 확인중에서 넘어가지 않는 현상이 발생하였습니다.

    신규 설치후 설정한 작업으로는,, 데스크톱 경험 기능을 추가후 설치한거 밖에 없습니다.

    어떤 이유로 안되는지 알수가 없네요.. 도움좀 주세요

    2019년 8월 21일 수요일 오전 12:04

답변

  • 안녕하세요, 

    포럼에서는 별도로 덤프나 로그 분석을 하고 있지 않습니다. 다만, 도움을 드리고자 로그를 확인해본 바 Windows Update Client를 업데이트해보는 것이 도움이 될 것 같습니다.

    하기 링크의 업데이트 파일을 다운로드 후, Windows Update 서비스를 중지 후 순서대로 설치, softwaredistribution 폴더를 삭제 후 다시 자동 업데이트 확인을 해보시기 바랍니다. 

    https://support.microsoft.com/en-in/help/2919355/windows-rt-8-1-windows-8-1-windows-server-2012-r2-update-april-2014

    https://support.microsoft.com/en-in/help/3138615/windows-update-client-for-windows-8-1-and-windows-server-2012-r2-march

    감사합니다. 


    ※ 응답이 문제 해결에 도움이 되었다면 [답변으로 표시] 버튼을 눌러 주시기 바랍니다. 이는 유사한 증상을 겪는 다른 사용자들에게 도움이 될 수 있습니다. 만약 TechNet 구독자 지원에 대한 의견이 있다면, tnsf@microsoft.com 으로 문의할 수 있습니다.

    • 답변으로 표시됨 호호하하 2019년 8월 21일 수요일 오전 8:22
    2019년 8월 21일 수요일 오전 5:32
    중재자
  • 위와 같은 이슈는 데스크톱 경험 설치로 인하여 추가되는 Adobe flash player 업데이트에 대한 항목을 정상적으로 불러오지 못하여 발생하는 것입니다.

    2가지 방법이 있습니다.

    A. 데스크톱 경험 제거 -> 업데이트 확인 후 설치 -> 최신 업데이트 까지 진행 후 다시 데스크톱 경험 설치

    또는

    Adobe Flash Player를 최신 상태로 수동 업데이트 방법

    1. Microsoft Update 카탈로그에서 현재 최신의 Adobe Flash Player의 업데이트 (KB4503308)을 다운로드합니다.

    https://www.catalog.update.microsoft.com/Search.aspx?q=KB4503308

    직접다운로드 경로:

    http://download.windowsupdate.com/c/msdownload/update/software/secu/2019/06/windows8.1-kb4503308-x64_ef86508e21a1d53ac8515cfc005e4f3961cb1b64.msu

    2. 저장한 파일을 C:\KB4503308 폴더에 이동합니다.

    3. 명령프롬프트를 관리자 권한으로 실행 후 아래의 명령어를 입력합니다.

    Expand F:* "C:\kb4503308\windows8.1-kb4503308-x64_ef86508e21a1d53ac8515cfc005e4f3961cb1b64.msu" c:\kb4503308\

    4. 압축 해제가 완료되면, 아래의 명령어를 이용하여 설치를 진행 합니다.

    DISM.exe /Online /Add-Package /PackagePath:C:\kb4503308\Windows8.1-KB4503308-x64.cab /IgnoreCheck

    5. 설치가 완료되면 시스템을 다시 시작 후 업데이트 확인을 하여 문제가 해결 되었는지 확인 합니다.

    • 답변으로 표시됨 호호하하 2019년 8월 21일 수요일 오전 8:22
    2019년 8월 21일 수요일 오전 8:01
    중재자

모든 응답

  • 안녕하세요, 

    Windowsupdatelog를 확인해봐야 알 수 있겠지만, 데스크톱 경험 기능 추가가 원인일 가능성은 낮아 보입니다. 통상적으로 업데이트 확인이 되지 않는 경우 Windows Update 서비스를 중지 후 softwaredistribution 폴더를 삭제 혹은 리네임하여 확인해볼 수 있습니다. 다만, 신규 설치라 업데이트의 양이 많을 경우 업데이트의 확인에 시간이 오래 걸릴 수도 있을 것 같아, 앞서 설명드린대로 log를 확인하여 이상 증상인지 판단해볼 수 있을 것 같습니다. 

    감사합니다.  


    ※ 응답이 문제 해결에 도움이 되었다면 [답변으로 표시] 버튼을 눌러 주시기 바랍니다. 이는 유사한 증상을 겪는 다른 사용자들에게 도움이 될 수 있습니다. 만약 TechNet 구독자 지원에 대한 의견이 있다면, tnsf@microsoft.com 으로 문의할 수 있습니다.

    2019년 8월 21일 수요일 오전 1:06
    중재자
  • 안녕하세요, softwaredistribution  폴더 삭제후 재시도해봤으니 변화가 없습니다..

    혹시 VMWARE 에 올린 서버군인데, VM이라서 영향이 미칠수도 있을까요?

    그리고 Windows 업데이트 로그를 확인하여 일부분만 올려드립니다..

    확인좀 부탁드려요,.

    2019-08-20 14:42:40:610 712 8d0 Misc ===========  Logging initialized (build: 7.9.9600.17415, tz: +0900)  ===========
    2019-08-20 14:42:40:610 712 8d0 Misc   = Process: C:\Windows\system32\svchost.exe
    2019-08-20 14:42:40:610 712 8d0 Misc   = Module: c:\windows\system32\wuaueng.dll
    2019-08-20 14:42:40:594 712 8d0 Service *************
    2019-08-20 14:42:40:610 712 8d0 Service ** START **  Service: Service startup
    2019-08-20 14:42:40:610 712 8d0 Service *********
    2019-08-20 14:42:40:642 712 8d0 IdleTmr Non-AoAc machine.  Aoac operations will be ignored.
    2019-08-20 14:42:40:642 712 8d0 Agent   * WU client version 7.9.9600.17415
    2019-08-20 14:42:40:642 712 8d0 Agent WARNING: SleepStudyTracker: Machine is non-AOAC. Sleep study tracker disabled.
    2019-08-20 14:42:40:642 712 8d0 Agent   * Base directory: C:\Windows\SoftwareDistribution
    2019-08-20 14:42:40:642 712 8d0 Agent   * Access type: No proxy
    2019-08-20 14:42:40:642 712 8d0 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 0.
    2019-08-20 14:42:40:642 712 8d0 Service UpdateNetworkState Ipv4, cNetworkInterfaces = 1.
    2019-08-20 14:42:40:642 712 8d0 Agent   * Network state: Connected
    2019-08-20 14:42:40:658 712 8d0 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 0.
    2019-08-20 14:42:40:658 712 8d0 Service UpdateNetworkState Ipv4, cNetworkInterfaces = 1.
    2019-08-20 14:42:41:003 712 8d0 DtaStor Default service for AU is {00000000-0000-0000-0000-000000000000}
    2019-08-20 14:42:41:003 712 8d0 DtaStor Default service for AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2019-08-20 14:42:41:003 712 8d0 DtaStor Data store successfully created
    2019-08-20 14:42:41:018 712 504 Misc WARNING: Network Cost is assumed to be not supported as something failed with trying to get handles to wcmapi.dll
    2019-08-20 14:42:41:018 712 8d0 Agent ***********  Agent: Initializing global settings cache  ***********
    2019-08-20 14:42:41:018 712 8d0 Agent   * Endpoint Provider: 00000000-0000-0000-0000-000000000000
    2019-08-20 14:42:41:018 712 8d0 Agent   * WSUS server: <NULL>
    2019-08-20 14:42:41:018 712 8d0 Agent   * WSUS status server: <NULL>
    2019-08-20 14:42:41:018 712 8d0 Agent   * Target group: (Unassigned Computers)
    2019-08-20 14:42:41:018 712 8d0 Agent   * Windows Update access disabled: No
    2019-08-20 14:42:41:050 712 504 WuTask WuTaskManager delay initialize completed successfully..
    2019-08-20 14:42:41:065 712 504 Report CWERReporter::Init succeeded
    2019-08-20 14:42:41:065 712 504 Agent ***********  Agent: Initializing Windows Update Agent  ***********
    2019-08-20 14:42:41:065 712 504 DnldMgr Download manager restoring 0 downloads
    2019-08-20 14:42:41:081 712 504 AU Adding timer: 
    2019-08-20 14:42:41:081 712 504 AU     Timer: 29A863E7-8609-4D1E-B7CD-5668F857F1DB, Expires 2019-08-21 05:42:41, not idle-only, not network-only
    2019-08-20 14:42:41:081 712 504 AU ###########  AU: Initializing Automatic Updates  ###########
    2019-08-20 14:42:41:081 712 944 DnldMgr Asking handlers to reconcile their sandboxes
    2019-08-20 14:42:41:081 712 504 AU AIR Mode is enabled
    2019-08-20 14:42:41:143 712 504 AU Adding timer: 
    2019-08-20 14:42:41:143 712 504 AU     Timer: 198FA4ED-F57D-4081-A52D-1B70EE14ABA7, Expires 2019-08-21 05:42:41, not idle-only, not network-only
    2019-08-20 14:42:41:143 712 504 AU   # AU is not configured yet
    2019-08-20 14:42:41:143 712 504 AU   # Will interact with non-admins (Non-admins are elevated (User preference))
    2019-08-20 14:42:41:143 712 504 AU   # Accelerated install is required
    2019-08-20 14:42:41:143 712 504 Agent Switching to hardware-verified ClientId.
    2019-08-20 14:42:41:143 712 504 AU WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80240037
    2019-08-20 14:42:41:159 712 504 AU Adding timer: 
    2019-08-20 14:42:41:159 712 504 AU     Timer: CF1ABEC6-7887-4964-BB93-B2E21B31CEC1, Expires 2019-08-21 05:42:41, not idle-only, not network-only
    2019-08-20 14:42:41:159 712 504 AU AU finished delayed initialization
    2019-08-20 14:42:41:159 712 504 IdleTmr Incremented idle timer priority operation counter to 1
    2019-08-20 14:42:54:187 712 504 AU ###########  AU: Setting new AU options  ###########
    2019-08-20 14:42:54:187 712 504 AU Setting AU Approval Type to 1
    2019-08-20 14:42:54:187 712 504 AU Need to reset accelerated install required state
    2019-08-20 14:42:54:187 712 504 AU AIR Mode is disabled
    2019-08-20 14:42:54:187 712 504 AU Accelerate Install required state reset
    2019-08-20 14:42:54:187 712 504 AU   # Policy changed, AU refresh required = Yes
    2019-08-20 14:42:54:187 712 504 AU   # AU disabled through User preference
    2019-08-20 14:42:54:187 712 504 AU   # Will interact with non-admins (Non-admins are elevated (User preference))
    2019-08-20 14:42:54:187 712 504 AU AU Refresh required....
    2019-08-20 14:42:54:187 712 504 AU AIR Mode is disabled
    2019-08-20 14:42:55:694 712 618 AU Triggering AU detection through DetectNow API
    2019-08-20 14:42:55:694 712 618 AU Triggering Online detection (interactive)
    2019-08-20 14:42:55:694 712 618 AU Adding timer: 
    2019-08-20 14:42:55:694 712 618 AU     Timer: 31DA7559-FE27-4810-8FF6-987195B1FD98, Expires 2019-08-20 05:42:55, not idle-only, not network-only
    2019-08-20 14:42:55:694 712 8d0 AU Windows OOBE has recently completed. Performing interactive detection, will not defer detection due to OOBE from this point on.
    2019-08-20 14:42:55:694 712 8d0 AU #############
    2019-08-20 14:42:55:694 712 8d0 AU ## START ##  AU: Search for updates
    2019-08-20 14:42:55:694 712 8d0 AU #########
    2019-08-20 14:42:55:694 712 8d0 IdleTmr WU operation (CSearchCall::Init ID 1) started; operation # 12; does use network; is not at background priority
    2019-08-20 14:42:55:694 712 8d0 IdleTmr Incremented idle timer priority operation counter to 2
    2019-08-20 14:42:55:725 712 8d0 Agent Created new random SusClientId 7d25a576-16c8-4e74-b708-c78b7b7ed668. Old Id: none.
    2019-08-20 14:42:55:725 712 8d0 Report ***********  Report: Initializing static reporting data  ***********
    2019-08-20 14:42:55:725 712 8d0 Report   * OS Version = 6.3.9600.0.0.196880
    2019-08-20 14:42:55:725 712 8d0 Report   * OS Product Type = 0x00000007
    2019-08-20 14:42:55:725 712 8d0 Report   * Computer Brand = VMware, Inc.
    2019-08-20 14:42:55:725 712 8d0 Report   * Computer Model = VMware Virtual Platform
    2019-08-20 14:42:55:725 712 8d0 Report   * Platform Role = 1
    2019-08-20 14:42:55:725 712 8d0 Report   * AlwaysOn/AlwaysConnected (AOAC) = 0
    2019-08-20 14:42:55:741 712 8d0 Report   * Bios Revision = 6.00
    2019-08-20 14:42:55:741 712 8d0 Report   * Bios Name = PhoenixBIOS 4.0 Release 6.0     
    2019-08-20 14:42:55:741 712 8d0 Report   * Bios Release Date = 2016-04-05T00:00:00
    2019-08-20 14:42:55:741 712 8d0 Report   * Bios Sku Number unavailable.
    2019-08-20 14:42:55:741 712 8d0 Report   * Bios Vendor = Phoenix Technologies LTD
    2019-08-20 14:42:55:741 712 8d0 Report   * Bios Family unavailable.
    2019-08-20 14:42:55:741 712 8d0 Report   * Bios Major Release = 4
    2019-08-20 14:42:55:741 712 8d0 Report   * Bios Minor Release = 6
    2019-08-20 14:42:55:741 712 8d0 Report   * Locale ID = 1042
    2019-08-20 14:42:55:741 712 8d0 Handler Calculating current update level for this session
    2019-08-20 14:42:56:178 712 8d0 Handler UH: Microsoft-Windows-Embedded-EmbeddedLockdown-Package-TopLevel~31bf3856ad364e35~amd64~~7.3.9600.17116 is not cumulative
    2019-08-20 14:42:56:194 712 8d0 Handler UH: Microsoft-Windows-Security-SPP-Component-SKU-ServerStandard-GVLK-Package~31bf3856ad364e35~amd64~~6.3.9600.16384 is not cumulative
    2019-08-20 14:42:56:209 712 8d0 Handler UH: Microsoft-Windows-Server-LanguagePack-Package~31bf3856ad364e35~amd64~ko-KR~6.3.9600.16384 is not cumulative
    2019-08-20 14:42:56:225 712 8d0 Handler UH: Microsoft-Windows-ServerCore-FullServer-Package~31bf3856ad364e35~amd64~~6.3.9600.16384 is not cumulative
    2019-08-20 14:42:56:225 712 8d0 Handler UH: Microsoft-Windows-ServerCore-Package~31bf3856ad364e35~amd64~~6.3.9600.16384 is not cumulative
    2019-08-20 14:42:56:241 712 8d0 Handler UH: Microsoft-Windows-ServerCore-SKU-Foundation-Package~31bf3856ad364e35~amd64~~6.3.9600.16384 is not cumulative
    2019-08-20 14:42:56:256 712 8d0 Handler UH: Microsoft-Windows-ServerStandardEdition~31bf3856ad364e35~amd64~~6.3.9600.16384 is not cumulative
    2019-08-20 14:42:56:256 712 8d0 Handler UH: Package_for_KB2896496~31bf3856ad364e35~amd64~~6.3.1.2 is not cumulative
    2019-08-20 14:42:56:256 712 8d0 Handler UH:Package Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14 is S14
    2019-08-20 14:42:56:256 712 8d0 Handler UH: Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14 is new best cumulative package with timestamp 2014-05-15
    2019-08-20 14:42:56:272 712 8d0 Handler UH: Package_for_KB2920189~31bf3856ad364e35~amd64~~6.3.1.1 is not cumulative
    2019-08-20 14:42:56:272 712 8d0 Handler UH: Package_for_KB2928120~31bf3856ad364e35~amd64~~6.3.1.1 is not cumulative

    2019년 8월 21일 수요일 오전 2:52
  • 2019-08-20 14:42:56:807 712 8d0 Handler UH: Package_for_KB3000850~31bf3856ad364e35~amd64~~6.3.1.8 is new best cumulative package with timestamp 2014-11-11
    2019-08-20 14:42:56:825 712 8d0 Handler UH: Package_for_KB3003057~31bf3856ad364e35~amd64~~6.3.1.6 is not cumulative
    2019-08-20 14:42:56:825 712 8d0 Handler UH: Package_for_KB3014442~31bf3856ad364e35~amd64~~6.3.1.0 is not cumulative
    2019-08-20 14:42:56:825 712 8d0 Handler UH: Current cumulative update level calculated: package identity Package_for_KB3000850~31bf3856ad364e35~amd64~~6.3.1.8, display name KB3000850, support URL http://support.microsoft.com/?kbid=3000850, timestamp 01d0055841ad3e4c
    2019-08-20 14:42:56:825 712 8d0 Handler Done calculating current update level for this session
    2019-08-20 14:42:56:856 712 8d0 Agent *** START ***  Queueing Finding updates [CallerId = AutomaticUpdatesWuApp  Id = 1]
    2019-08-20 14:42:56:856 712 8d0 AU <<## SUBMITTED ## AU: Search for updates  [CallId = {442966D2-2051-42C6-9A90-4775A65FFA69} ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}]
    2019-08-20 14:42:56:856 712 b58 Agent ***  END  ***  Queueing Finding updates [CallerId = AutomaticUpdatesWuApp  Id = 1]
    2019-08-20 14:42:56:856 712 b58 Agent *************
    2019-08-20 14:42:56:856 712 b58 Agent ** START **  Agent: Finding updates [CallerId = AutomaticUpdatesWuApp  Id = 1]
    2019-08-20 14:42:56:856 712 b58 Agent *********
    2019-08-20 14:42:56:856 712 b58 Agent   * Online = Yes; Ignore download priority = No
    2019-08-20 14:42:56:856 712 b58 Agent   * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2019-08-20 14:42:56:856 712 b58 Agent   * ServiceID = {9482F4B4-E343-43B6-B170-9A65BC822C77} Windows Update
    2019-08-20 14:42:56:856 712 b58 Agent   * Search Scope = {Machine & All Users}
    2019-08-20 14:42:56:856 712 b58 Agent   * Caller SID for Applicability: S-1-5-21-1575359913-3395944464-2219932748-1001
    2019-08-20 14:42:56:856 712 b58 Agent   * RegisterService is set
    2019-08-20 14:42:56:872 712 b58 SLS Retrieving SLS response from server...
    2019-08-20 14:42:56:872 712 b58 SLS Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=333&L=ko-KR&P=&PT=0x7&WUA=7.9.9600.17415
    2019-08-20 14:42:58:252 712 b58 Misc Validating signature for C:\Windows\SoftwareDistribution\SLS\9482F4B4-E343-43B6-B170-9A65BC822C77\sls.cab with dwProvFlags 0x00000080:
    2019-08-20 14:42:58:268 712 b58 Misc Microsoft signed: NA
    2019-08-20 14:42:58:268 712 b58 Misc Infrastructure signed: Yes
    2019-08-20 14:42:58:268 712 b58 Misc Validating signature for C:\Windows\SoftwareDistribution\SLS\9482F4B4-E343-43B6-B170-9A65BC822C77\TMP1D56.tmp with dwProvFlags 0x00000080:
    2019-08-20 14:42:58:268 712 b58 Misc Microsoft signed: NA
    2019-08-20 14:42:58:268 712 b58 Misc Infrastructure signed: Yes
    2019-08-20 14:42:58:268 712 b58 EP Got 9482F4B4-E343-43B6-B170-9A65BC822C77 redir Client/Server URL: "https://fe2.update.microsoft.com/v6/ClientWebService/client.asmx"
    2019-08-20 14:42:58:268 712 b58 Setup Checking for agent SelfUpdate
    2019-08-20 14:42:58:268 712 b58 Setup Client version: Core: 7.9.9600.17415  Aux: 7.9.9600.17415
    2019-08-20 14:42:58:268 712 b58 EP Got 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SelfUpdate URL: "https://fe2.update.microsoft.com/v10/3/windowsupdate/selfupdate"
    2019-08-20 14:42:59:675 712 b58 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab with dwProvFlags 0x00000080:
    2019-08-20 14:42:59:675 712 b58 Misc Microsoft signed: NA
    2019-08-20 14:42:59:675 712 b58 Misc Infrastructure signed: Yes
    2019-08-20 14:42:59:675 712 b58 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\TMP22D6.tmp with dwProvFlags 0x00000080:
    2019-08-20 14:42:59:675 712 b58 Misc Microsoft signed: NA
    2019-08-20 14:42:59:675 712 b58 Misc Infrastructure signed: Yes
    2019-08-20 14:42:59:675 712 b58 Setup FATAL: GetClientUpdateUrl failed, err = 0x8024D009
    2019-08-20 14:42:59:675 712 b58 Setup Skipping SelfUpdate check based on the /SKIP directive in wuident
    2019-08-20 14:42:59:675 712 b58 Setup SelfUpdate check completed.  SelfUpdate is NOT required.
    2019-08-20 14:43:00:005 712 b58 PT +++++++++++  PT: Synchronizing server updates  +++++++++++
    2019-08-20 14:43:00:005 712 b58 PT   + ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL = https://fe2.update.microsoft.com/v6/ClientWebService/client.asmx
    2019-08-20 14:43:00:005 712 b58 IdleTmr WU operation (CAgentProtocolTalker::GetConfig_WithRecovery) started; operation # 13; does use network; is at background priority
    2019-08-20 14:43:00:849 712 b58 IdleTmr WU operation (CAgentProtocolTalker::GetConfig_WithRecovery, operation # 13) stopped; does use network; is at background priority
    2019-08-20 14:43:00:849 712 b58 IdleTmr WU operation (CAgentProtocolTalker::GetConfig2_WithRecovery) started; operation # 14; does use network; is at background priority
    2019-08-20 14:43:01:450 712 b58 IdleTmr WU operation (CAgentProtocolTalker::GetConfig2_WithRecovery, operation # 14) stopped; does use network; is at background priority
    2019-08-20 14:43:01:450 712 b58 PT WARNING: Cached cookie has expired or new PID is available
    2019-08-20 14:43:01:450 712 b58 PT WARNING: PTWarn: Anonymous plug-in skipped for WU
    2019-08-20 14:43:01:450 712 b58 IdleTmr WU operation (CAgentProtocolTalker::GetCookie_WithRecovery) started; operation # 15; does use network; is at background priority
    2019-08-20 14:43:01:875 712 b58 IdleTmr WU operation (CAgentProtocolTalker::GetCookie_WithRecovery, operation # 15) stopped; does use network; is at background priority
    2019-08-20 14:43:01:875 712 b58 Agent Reading cached app categories using lifetime 604800 seconds
    2019-08-20 14:43:01:875 712 b58 Agent Read 0 cached app categories
    2019-08-20 14:43:01:875 712 b58 Agent SyncUpdates adding 0 visited app categories
    2019-08-20 14:43:01:875 712 b58 IdleTmr WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover) started; operation # 16; does use network; is at background priority
    2019-08-20 14:43:02:079 712 b58 IdleTmr WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover, operation # 16) stopped; does use network; is at background priority
    2019-08-20 14:43:02:097 712 b58 Agent Reading cached app categories using lifetime 604800 seconds
    2019-08-20 14:43:02:097 712 b58 Agent Read 0 cached app categories
    2019-08-20 14:43:02:097 712 b58 Agent SyncUpdates adding 0 visited app categories
    2019-08-20 14:43:02:112 712 b58 IdleTmr WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover) started; operation # 17; does use network; is at background priority
    2019-08-20 14:43:02:378 712 b58 IdleTmr WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover, operation # 17) stopped; does use network; is at background priority
    2019-08-20 14:43:02:378 712 b58 IdleTmr WU operation (CAgentProtocolTalker::GetExternalCabFileLocations) started; operation # 18; does use network; is at background priority
    2019-08-20 14:43:02:581 712 b58 IdleTmr WU operation (CAgentProtocolTalker::GetExternalCabFileLocations, operation # 18) stopped; does use network; is at background priority
    2019-08-20 14:43:33:630 712 b58 Agent Reading cached app categories using lifetime 604800 seconds
    2019-08-20 14:43:33:630 712 b58 Agent Read 0 cached app categories
    2019-08-20 14:43:33:630 712 b58 Agent SyncUpdates adding 0 visited app categories
    2019-08-20 14:43:33:679 712 b58 IdleTmr WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover) started; operation # 19; does use network; is at background priority
    2019-08-20 14:43:33:883 712 b58 IdleTmr WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover, operation # 19) stopped; does use network; is at background priority
    2019-08-20 14:43:33:883 712 b58 IdleTmr WU operation (CAgentProtocolTalker::GetExternalCabFileLocations) started; operation # 20; does use network; is at background priority
    2019-08-20 14:43:34:086 712 b58 IdleTmr WU operation (CAgentProtocolTalker::GetExternalCabFileLocations, operation # 20) stopped; does use network; is at background priority
    2019-08-20 14:43:37:196 712 b58 Agent Reading cached app categories using lifetime 604800 seconds
    2019-08-20 14:43:37:196 712 b58 Agent Read 0 cached app categories
    2019-08-20 14:43:37:196 712 b58 Agent SyncUpdates adding 0 visited app categories
    2019-08-20 14:43:37:211 712 b58 IdleTmr WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover) started; operation # 21; does use network; is at background priority
    2019-08-20 14:43:37:430 712 b58 IdleTmr WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover, operation # 21) stopped; does use network; is at background priority
    2019-08-20 14:43:37:446 712 b58 Agent Reading cached app categories using lifetime 604800 seconds
    2019-08-20 14:43:37:446 712 b58 Agent Read 0 cached app categories
    2019-08-20 14:43:37:446 712 b58 Agent SyncUpdates adding 0 visited app categories
    2019-08-20 14:43:37:446 712 b58 IdleTmr WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover) started; operation # 22; does use network; is at background priority
    2019-08-20 14:43:37:664 712 b58 IdleTmr WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover, operation # 22) stopped; does use network; is at background priority
    2019-08-20 14:43:37:664 712 b58 IdleTmr WU operation (CAgentProtocolTalker::GetExternalCabFileLocations) started; operation # 23; does use network; is at background priority
    2019-08-20 14:43:37:868 712 b58 IdleTmr WU operation (CAgentProtocolTalker::GetExternalCabFileLocations, operation # 23) stopped; does use network; is at background priority
    2019-08-20 14:44:02:803 712 b58 Agent Reading cached app categories using lifetime 604800 seconds
    2019-08-20 14:44:02:803 712 b58 Agent Read 0 cached app categories
    2019-08-20 14:44:02:803 712 b58 Agent SyncUpdates adding 0 visited app categories
    2019-08-20 14:44:02:803 712 b58 IdleTmr WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover) started; operation # 24; does use network; is at background priority
    2019-08-20 14:44:03:038 712 b58 IdleTmr WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover, operation # 24) stopped; does use network; is at background priority
    2019-08-20 14:44:03:038 712 b58 IdleTmr WU operation (CAgentProtocolTalker::GetExternalCabFileLocations) started; operation # 25; does use network; is at background priority
    2019-08-20 14:44:03:241 712 b58 IdleTmr WU operation (CAgentProtocolTalker::GetExternalCabFileLocations, operation # 25) stopped; does use network; is at background priority
    2019-08-20 14:44:28:162 712 b58 Agent Reading cached app categories using lifetime 604800 seconds
    2019-08-20 14:44:28:162 712 b58 Agent Read 0 cached app categories
    2019-08-20 14:44:28:162 712 b58 Agent SyncUpdates adding 0 visited app categories
    2019-08-20 14:44:28:162 712 b58 IdleTmr WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover) started; operation # 26; does use network; is at background priority
    2019-08-20 14:44:28:396 712 b58 IdleTmr WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover, operation # 26) stopped; does use network; is at background priority
    2019-08-20 14:44:28:396 712 b58 IdleTmr WU operation (CAgentProtocolTalker::GetExternalCabFileLocations) started; operation # 27; does use network; is at background priority
    2019-08-20 14:44:28:583 712 b58 IdleTmr WU operation (CAgentProtocolTalker::GetExternalCabFileLocations, operation # 27) stopped; does use network; is at background priority
    2019-08-20 14:44:31:992 712 b58 Agent Reading cached app categories using lifetime 604800 seconds
    2019-08-20 14:44:31:992 712 b58 Agent Read 0 cached app categories
    2019-08-20 14:44:31:992 712 b58 Agent SyncUpdates adding 0 visited app categories
    2019-08-20 14:44:32:199 712 b58 IdleTmr WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover) started; operation # 28; does use network; is at background priority
    2019-08-20 14:44:32:433 712 b58 IdleTmr WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover, operation # 28) stopped; does use network; is at background priority
    2019-08-20 14:44:32:433 712 b58 Agent Reading cached app categories using lifetime 604800 seconds
    2019-08-20 14:44:32:433 712 b58 Agent Read 0 cached app categories
    2019-08-20 14:44:32:433 712 b58 Agent SyncUpdates adding 0 visited app categories
    2019-08-20 14:44:32:465 712 b58 IdleTmr WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover) started; operation # 29; does use network; is at background priority
    2019-08-20 14:44:32:699 712 b58 IdleTmr WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover, operation # 29) stopped; does use network; is at background priority
    2019-08-20 14:44:32:715 712 b58 Agent Reading cached app categories using lifetime 604800 seconds
    2019-08-20 14:44:32:715 712 b58 Agent Read 0 cached app categories
    2019-08-20 14:44:32:715 712 b58 Agent SyncUpdates adding 0 visited app categories
    2019-08-20 14:44:32:730 712 b58 IdleTmr WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover) started; operation # 30; does use network; is at background priority
    2019-08-20 14:44:32:965 712 b58 IdleTmr WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover, operation # 30) stopped; does use network; is at background priority
    2019-08-20 14:44:32:980 712 b58 Agent Reading cached app categories using lifetime 604800 seconds
    2019-08-20 14:44:32:980 712 b58 Agent Read 0 cached app categories
    2019-08-20 14:44:32:980 712 b58 Agent SyncUpdates adding 0 visited app categories
    2019-08-20 14:44:32:980 712 b58 IdleTmr WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover) started; operation # 31; does use network; is at background priority
    2019-08-20 14:44:33:230 712 b58 IdleTmr WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover, operation # 31) stopped; does use network; is at background priority
    2019-08-20 14:44:33:246 712 b58 Agent Reading cached app categories using lifetime 604800 seconds
    2019-08-20 14:44:33:246 712 b58 Agent Read 0 cached app categories
    2019-08-20 14:44:33:246 712 b58 Agent SyncUpdates adding 0 visited app categories
    2019-08-20 14:44:33:246 712 b58 IdleTmr WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover) started; operation # 32; does use network; is at background priority
    2019-08-20 14:44:33:496 712 b58 IdleTmr WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover, operation # 32) stopped; does use network; is at background priority
    2019-08-20 14:44:33:512 712 b58 Agent Reading cached app categories using lifetime 604800 seconds
    2019-08-20 14:44:33:512 712 b58 Agent Read 0 cached app categories
    2019-08-20 14:44:33:512 712 b58 Agent SyncUpdates adding 0 visited app categories
    2019-08-20 14:44:33:512 712 b58 IdleTmr WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover) started; operation # 33; does use network; is at background priority
    2019-08-20 14:44:33:762 712 b58 IdleTmr WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover, operation # 33) stopped; does use network; is at background priority
    2019-08-20 14:44:33:777 712 b58 Agent Reading cached app categories using lifetime 604800 seconds
    2019-08-20 14:44:33:777 712 b58 Agent Read 0 cached app categories
    2019년 8월 21일 수요일 오전 2:52
  • 019-08-20 15:37:49:143 712 b58 IdleTmr WU operation (CAgentProtocolTalker::GetExtendedUpdateInfo_WithRecovery) started; operation # 123; does use network; is at background priority
    2019-08-20 15:37:49:307 712 b58 IdleTmr WU operation (CAgentProtocolTalker::GetExtendedUpdateInfo_WithRecovery, operation # 123) stopped; does use network; is at background priority
    2019-08-20 15:37:49:532 712 b58 DtaStor WARNING: Attempted to add URL http://download.windowsupdate.com/d/msdownload/update/others/2013/09/9441345_dc61cb45cdc5bf766c80aa2b8c88d100598438b3.cab for file 3GHLRc3Fv3ZsgKorjIjRAFmEOLM= when file has not been previously added to the datastore
    2019-08-20 15:37:49:532 712 b58 DtaStor WARNING: Attempted to add URL http://download.windowsupdate.com/d/msdownload/update/others/2013/09/9441388_35c69abc1dd876d1ac0a6aaeda1697934769a65e.cab for file NcaavB3YdtGsCmqu2haXk0dppl4= when file has not been previously added to the datastore
    2019-08-20 15:37:49:532 712 b58 DtaStor WARNING: Attempted to add URL http://download.windowsupdate.com/d/msdownload/update/others/2013/09/9441354_0269171d7790c039acd8cef3ca7e810215e806bf.cab for file AmkXHXeQwDms2M7zyn6BAhXoBr8= when file has not been previously added to the datastore
    2019-08-20 15:37:49:532 712 b58 DtaStor WARNING: Attempted to add URL http://download.windowsupdate.com/d/msdownload/update/others/2013/09/9441308_5a271dff63cb95837b9c7b183cc029c97a3f3fcf.cab for file Wicd/2PLlYN7nHsYPMApyXo/P88= when file has not been previously added to the datastore
    2019-08-20 15:37:49:532 712 b58 DtaStor WARNING: Attempted to add URL http://download.windowsupdate.com/d/msdownload/update/others/2013/09/9441331_fd8f6e7b8e587c4940769bfc7cb4c26302adb666.cab for file /Y9ue45YfElAdpv8fLTCYwKttmY= when file has not been previously added to the datastore
    2019-08-20 15:37:49:532 712 b58 DtaStor WARNING: Attempted to add URL http://download.windowsupdate.com/d/msdownload/update/others/2013/09/9441390_da36ea25e5693d675fbc7e20a8413cb145d557be.cab for file 2jbqJeVpPWdfvH4gqEE8sUXVV74= when file has not been previously added to the datastore
    2019-08-20 15:37:49:532 712 b58 DtaStor WARNING: Attempted to add URL http://download.windowsupdate.com/d/msdownload/update/others/2013/09/9441321_10cd658a4c61da1db00fd802b0a953982071fa7a.cab for file EM1likxh2h2wD9gCsKlTmCBx+no= when file has not been previously added to the datastore
    2019-08-20 15:37:49:532 712 b58 DtaStor WARNING: Attempted to add URL http://download.windowsupdate.com/d/msdownload/update/others/2013/09/9441412_16e558485aa922ab3097364b249f212540425fc5.cab for file FuVYSFqpIqswlzZLJJ8hJUBCX8U= when file has not been previously added to the datastore
    2019-08-20 15:37:49:532 712 b58 DtaStor WARNING: Attempted to add URL http://download.windowsupdate.com/d/msdownload/update/others/2013/09/9441356_a678562a53ab9bb89980cf0b5314cc616ddf6311.cab for file pnhWKlOrm7iZgM8LUxTMYW3fYxE= when file has not been previously added to the datastore
    2019-08-20 15:37:49:532 712 b58 DtaStor WARNING: Attempted to add URL http://download.windowsupdate.com/d/msdownload/update/others/2013/09/9441408_bcf6781389b52573f2168aa6b212a5278a20a066.cab for file vPZ4E4m1JXPyFoqmshKlJ4ogoGY= when file has not been previously added to the datastore
    2019-08-20 15:37:49:532 712 b58 DtaStor WARNING: Attempted to add URL http://download.windowsupdate.com/d/msdownload/update/others/2013/09/9441382_8c760ae7e887cb10a3baf09272f40
    2019년 8월 21일 수요일 오전 2:53
  • 안녕하세요, 

    포럼에서는 별도로 덤프나 로그 분석을 하고 있지 않습니다. 다만, 도움을 드리고자 로그를 확인해본 바 Windows Update Client를 업데이트해보는 것이 도움이 될 것 같습니다.

    하기 링크의 업데이트 파일을 다운로드 후, Windows Update 서비스를 중지 후 순서대로 설치, softwaredistribution 폴더를 삭제 후 다시 자동 업데이트 확인을 해보시기 바랍니다. 

    https://support.microsoft.com/en-in/help/2919355/windows-rt-8-1-windows-8-1-windows-server-2012-r2-update-april-2014

    https://support.microsoft.com/en-in/help/3138615/windows-update-client-for-windows-8-1-and-windows-server-2012-r2-march

    감사합니다. 


    ※ 응답이 문제 해결에 도움이 되었다면 [답변으로 표시] 버튼을 눌러 주시기 바랍니다. 이는 유사한 증상을 겪는 다른 사용자들에게 도움이 될 수 있습니다. 만약 TechNet 구독자 지원에 대한 의견이 있다면, tnsf@microsoft.com 으로 문의할 수 있습니다.

    • 답변으로 표시됨 호호하하 2019년 8월 21일 수요일 오전 8:22
    2019년 8월 21일 수요일 오전 5:32
    중재자
  • 아,, 그점은 몰랐는데 분석, 도움 주셔서 감사드립니다..!!

    말씀해주신데로 링크주소로 가서 업데이트 파일 받았습니다.

    후에 Windows update 서비스 중지후 업데이트 파일들중 하나를 실행 해봤는데,,

    이 컴퓨터에서 업데이트를 검색하는중... 이화면에서 또 넘어가질 않네요....ㅠㅠ


    2019년 8월 21일 수요일 오전 7:52
  • 위와 같은 이슈는 데스크톱 경험 설치로 인하여 추가되는 Adobe flash player 업데이트에 대한 항목을 정상적으로 불러오지 못하여 발생하는 것입니다.

    2가지 방법이 있습니다.

    A. 데스크톱 경험 제거 -> 업데이트 확인 후 설치 -> 최신 업데이트 까지 진행 후 다시 데스크톱 경험 설치

    또는

    Adobe Flash Player를 최신 상태로 수동 업데이트 방법

    1. Microsoft Update 카탈로그에서 현재 최신의 Adobe Flash Player의 업데이트 (KB4503308)을 다운로드합니다.

    https://www.catalog.update.microsoft.com/Search.aspx?q=KB4503308

    직접다운로드 경로:

    http://download.windowsupdate.com/c/msdownload/update/software/secu/2019/06/windows8.1-kb4503308-x64_ef86508e21a1d53ac8515cfc005e4f3961cb1b64.msu

    2. 저장한 파일을 C:\KB4503308 폴더에 이동합니다.

    3. 명령프롬프트를 관리자 권한으로 실행 후 아래의 명령어를 입력합니다.

    Expand F:* "C:\kb4503308\windows8.1-kb4503308-x64_ef86508e21a1d53ac8515cfc005e4f3961cb1b64.msu" c:\kb4503308\

    4. 압축 해제가 완료되면, 아래의 명령어를 이용하여 설치를 진행 합니다.

    DISM.exe /Online /Add-Package /PackagePath:C:\kb4503308\Windows8.1-KB4503308-x64.cab /IgnoreCheck

    5. 설치가 완료되면 시스템을 다시 시작 후 업데이트 확인을 하여 문제가 해결 되었는지 확인 합니다.

    • 답변으로 표시됨 호호하하 2019년 8월 21일 수요일 오전 8:22
    2019년 8월 21일 수요일 오전 8:01
    중재자
  • 해당 방법으로 문제 해결하였습니다. 감사합니다

    2019년 8월 21일 수요일 오전 8:22