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특정 어플리케이션 사용시 IE가 죽는 현상이 발생합니다. RRS feed

  • 질문

  • 특정한 어플리케이션 사용시 (해당 어플리케이션에서 링크 클릭시 IE창을 띄움) IE가 죽는 현상이 발생합니다. 링크를 클릭하지 않아도 

    IE가 죽는 현상이 자꾸 발생하여 해당 메모리 덤프를 수집하여 Windbg로 돌려봤는데 

    죽는 원인이 BREAKPOINT_80000003_nvwgf2um_cfg.dll!OpenAdapter12 이것때문이라고 보는게 타당할까요?

    이것때문이라면 그래픽 드라이버때문인듯한데, 제가 분석한 내용이 맞는지 문의드립니다.

    Debug session time: Tue Dec 22 09:22:49.000 2020 (UTC + 9:00)
    System Uptime: 0 days 0:30:11.756
    Process Uptime: 0 days 0:00:38.000
    ................................................................
    ................................................................
    ....................................
    For analysis of this file, run !analyze -v
    wow64cpu!CpupSyscallStub+0xc:
    00000000`77871cbc c3              ret
    0:000> !analyze -

    Unknown option '-'
    *******************************************************************************
    *                                                                             *
    *                        Exception Analysis                                   *
    *                                                                             *
    *******************************************************************************


    PROCESS_NAME:  iexplore.exe

    ERROR_CODE: (NTSTATUS) 0x80000003 - {    }                               .

    SYMBOL_NAME:  wow64cpu!CpupSyscallStub+c

    MODULE_NAME: wow64cpu

    IMAGE_NAME:  wow64cpu.dll

    FAILURE_BUCKET_ID:  BREAKPOINT_80000003_wow64cpu.dll!CpupSyscallStub

    FAILURE_ID_HASH:  {289a12fb-10fd-bb5b-3edc-4567046643a5}

    Followup:     MachineOwner
    ---------

    0:000> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Exception Analysis                                   *
    *                                                                             *
    *******************************************************************************


    KEY_VALUES_STRING: 1

        Key  : Analysis.CPU.Sec
        Value: 0

        Key  : Analysis.DebugAnalysisProvider.CPP
        Value: Create: 8007007e on DESKTOP-U2CMMCP

        Key  : Analysis.DebugData
        Value: CreateObject

        Key  : Analysis.DebugModel
        Value: CreateObject

        Key  : Analysis.Elapsed.Sec
        Value: 0

        Key  : Analysis.Memory.CommitPeak.Mb
        Value: 104

        Key  : Analysis.System
        Value: CreateObject

        Key  : Timeline.OS.Boot.DeltaSec
        Value: 1811

        Key  : Timeline.Process.Start.DeltaSec
        Value: 38


    COMMENT:  FirstChance_epr_Process_Shut_Down

    NTGLOBALFLAG:  0

    PROCESS_BAM_CURRENT_THROTTLED: 0

    PROCESS_BAM_PREVIOUS_THROTTLED: 0

    APPLICATION_VERIFIER_FLAGS:  0

    EXCEPTION_RECORD:  (.exr -1)
    ExceptionAddress: 0000000000000000
       ExceptionCode: 80000003 (Break instruction exception)
      ExceptionFlags: 00000000
    NumberParameters: 0

    FAULTING_THREAD:  000028dc

    PROCESS_NAME:  iexplore.exe

    ERROR_CODE: (NTSTATUS) 0x80000003 - {    }                               .

    EXCEPTION_CODE_STR:  80000003

    STACK_TEXT:  
    00000000`0680f1a8 00000000`77871b1d : 00000023`778f220c 00000000`00000023 00000000`fffffffa 00000000`0654fa54 : wow64cpu!CpupSyscallStub+0xc
    00000000`0680f1b0 00000000`77871199 : 00000000`0654f788 00007ffe`2667c864 00000000`00000000 00007ffe`2667bf58 : wow64cpu!Thunk0ArgReloadState+0x5
    00000000`0680f260 00007ffe`2667c77a : 00000000`06d1e988 00000000`00000000 00000000`00000000 00000000`0680f6a0 : wow64cpu!BTCpuSimulate+0x9
    00000000`0680f2a0 00007ffe`2667c637 : 00000000`00000000 00000000`00000001 00000000`00000000 00000000`00000000 : wow64!RunCpuSimulation+0xa
    00000000`0680f2d0 00007ffe`26ad193b : 00000000`00000000 00000000`00000000 00000000`00000001 00000000`00000000 : wow64!Wow64LdrpInitialize+0x127
    00000000`0680f580 00007ffe`26ad1823 : 00000000`00000000 00007ffe`26a60000 00000000`00000000 00000000`002ce000 : ntdll!_LdrpInitialize+0xff
    00000000`0680f620 00007ffe`26ad17ce : 00000000`0680f6a0 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!LdrpInitialize+0x3b
    00000000`0680f650 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!LdrInitializeThunk+0xe


    SYMBOL_NAME:  wow64cpu!CpupSyscallStub+c

    MODULE_NAME: wow64cpu

    IMAGE_NAME:  wow64cpu.dll

    STACK_COMMAND:  dt ntdll!LdrpLastDllInitializer BaseDllName ; dt ntdll!LdrpFailureData ; ~0s; .ecxr ; kb

    FAILURE_BUCKET_ID:  BREAKPOINT_80000003_wow64cpu.dll!CpupSyscallStub

    OS_VERSION:  10.0.18362.1

    BUILDLAB_STR:  19h1_release

    OSPLATFORM_TYPE:  x64

    OSNAME:  Windows 10

    FAILURE_ID_HASH:  {289a12fb-10fd-bb5b-3edc-4567046643a5}

    Followup:     MachineOwner
    ---------

    0:000> !wow64exts.sw
    Switched to Guest (WoW) mode
    0:000:x86> k
     # ChildEBP RetAddr  
    00 0654f8b4 7605f2e9 ntdll_77880000!NtWaitForSingleObject+0xc
    01 0654f928 7605f242 KERNELBASE!WaitForSingleObjectEx+0x99
    02 0654f93c 5ed70109 KERNELBASE!WaitForSingleObject+0x12
    WARNING: Stack unwind information not available. Following frames may be wrong.
    03 0654f960 5f9db6e8 nvwgf2um_cfg!OpenAdapter12+0x2b0859
    04 0654f99c 6aa526ed nvwgf2um_cfg!NVAPI_Thunk+0x6bc8c8
    05 0654f9d4 77166359 IEShims!NS_CreateThread::AutomationIE_ThreadProc+0x8d
    06 0654f9e4 778e7c24 kernel32!BaseThreadInitThunk+0x19
    07 0654fa40 778e7bf4 ntdll_77880000!__RtlUserThreadStart+0x2f
    08 0654fa50 00000000 ntdll_77880000!_RtlUserThreadStart+0x1b
    0:000:x86> kb
     # ChildEBP RetAddr  Args to Child              
    00 0654f8b4 7605f2e9 00000aec 00000000 00000000 ntdll_77880000!NtWaitForSingleObject+0xc
    01 0654f928 7605f242 00000aec ffffffff 00000000 KERNELBASE!WaitForSingleObjectEx+0x99
    02 0654f93c 5ed70109 00000aec ffffffff 06d1e788 KERNELBASE!WaitForSingleObject+0x12
    WARNING: Stack unwind information not available. Following frames may be wrong.
    03 0654f960 5f9db6e8 06d299d4 e3fdfaf0 0654f9a8 nvwgf2um_cfg!OpenAdapter12+0x2b0859
    04 0654f99c 6aa526ed 06d1e788 6aa52660 6aa52660 nvwgf2um_cfg!NVAPI_Thunk+0x6bc8c8
    05 0654f9d4 77166359 06d1e988 77166340 0654fa40 IEShims!NS_CreateThread::AutomationIE_ThreadProc+0x8d
    06 0654f9e4 778e7c24 06d1e988 11143fbf 00000000 kernel32!BaseThreadInitThunk+0x19
    07 0654fa40 778e7bf4 ffffffff 77908fdb 00000000 ntdll_77880000!__RtlUserThreadStart+0x2f
    08 0654fa50 00000000 6aa52660 06d1e988 00000000 ntdll_77880000!_RtlUserThreadStart+0x1b
    0:000:x86> ~kb
     # ChildEBP RetAddr  Args to Child              
    00 0654f8b4 7605f2e9 00000aec 00000000 00000000 ntdll_77880000!NtWaitForSingleObject+0xc
    01 0654f928 7605f242 00000aec ffffffff 00000000 KERNELBASE!WaitForSingleObjectEx+0x99
    02 0654f93c 5ed70109 00000aec ffffffff 06d1e788 KERNELBASE!WaitForSingleObject+0x12
    WARNING: Stack unwind information not available. Following frames may be wrong.
    03 0654f960 5f9db6e8 06d299d4 e3fdfaf0 0654f9a8 nvwgf2um_cfg!OpenAdapter12+0x2b0859
    04 0654f99c 6aa526ed 06d1e788 6aa52660 6aa52660 nvwgf2um_cfg!NVAPI_Thunk+0x6bc8c8
    05 0654f9d4 77166359 06d1e988 77166340 0654fa40 IEShims!NS_CreateThread::AutomationIE_ThreadProc+0x8d
    06 0654f9e4 778e7c24 06d1e988 11143fbf 00000000 kernel32!BaseThreadInitThunk+0x19
    07 0654fa40 778e7bf4 ffffffff 77908fdb 00000000 ntdll_77880000!__RtlUserThreadStart+0x2f
    08 0654fa50 00000000 6aa52660 06d1e988 00000000 ntdll_77880000!_RtlUserThreadStart+0x1b
    0:000:x86> ~*kb

    .  0  Id: 3110.28dc Suspend: -1 Teb: 002ce000 Unfrozen
     # ChildEBP RetAddr  Args to Child              
    00 0654f8b4 7605f2e9 00000aec 00000000 00000000 ntdll_77880000!NtWaitForSingleObject+0xc
    01 0654f928 7605f242 00000aec ffffffff 00000000 KERNELBASE!WaitForSingleObjectEx+0x99
    02 0654f93c 5ed70109 00000aec ffffffff 06d1e788 KERNELBASE!WaitForSingleObject+0x12
    WARNING: Stack unwind information not available. Following frames may be wrong.
    03 0654f960 5f9db6e8 06d299d4 e3fdfaf0 0654f9a8 nvwgf2um_cfg!OpenAdapter12+0x2b0859
    04 0654f99c 6aa526ed 06d1e788 6aa52660 6aa52660 nvwgf2um_cfg!NVAPI_Thunk+0x6bc8c8
    05 0654f9d4 77166359 06d1e988 77166340 0654fa40 IEShims!NS_CreateThread::AutomationIE_ThreadProc+0x8d
    06 0654f9e4 778e7c24 06d1e988 11143fbf 00000000 kernel32!BaseThreadInitThunk+0x19
    07 0654fa40 778e7bf4 ffffffff 77908fdb 00000000 ntdll_77880000!__RtlUserThreadStart+0x2f
    08 0654fa50 00000000 6aa52660 06d1e988 00000000 ntdll_77880000!_RtlUserThreadStart+0x1b

    0:000:x86> k
     # ChildEBP RetAddr  
    00 0654f8b4 7605f2e9 ntdll_77880000!NtWaitForSingleObject+0xc
    01 0654f928 7605f242 KERNELBASE!WaitForSingleObjectEx+0x99
    02 0654f93c 5ed70109 KERNELBASE!WaitForSingleObject+0x12
    WARNING: Stack unwind information not available. Following frames may be wrong.
    03 0654f960 5f9db6e8 nvwgf2um_cfg!OpenAdapter12+0x2b0859
    04 0654f99c 6aa526ed nvwgf2um_cfg!NVAPI_Thunk+0x6bc8c8
    05 0654f9d4 77166359 IEShims!NS_CreateThread::AutomationIE_ThreadProc+0x8d
    06 0654f9e4 778e7c24 kernel32!BaseThreadInitThunk+0x19
    07 0654fa40 778e7bf4 ntdll_77880000!__RtlUserThreadStart+0x2f
    08 0654fa50 00000000 ntdll_77880000!_RtlUserThreadStart+0x1b
    0:000:x86> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Exception Analysis                                   *
    *                                                                             *
    *******************************************************************************


    KEY_VALUES_STRING: 1

        Key  : Analysis.CPU.Sec
        Value: 0

        Key  : Analysis.DebugAnalysisProvider.CPP
        Value: Create: 8007007e on DESKTOP-U2CMMCP

        Key  : Analysis.DebugData
        Value: CreateObject

        Key  : Analysis.DebugModel
        Value: CreateObject

        Key  : Analysis.Elapsed.Sec
        Value: 0

        Key  : Analysis.Memory.CommitPeak.Mb
        Value: 111

        Key  : Analysis.System
        Value: CreateObject

        Key  : Timeline.OS.Boot.DeltaSec
        Value: 1811

        Key  : Timeline.Process.Start.DeltaSec
        Value: 38


    COMMENT:  FirstChance_epr_Process_Shut_Down

    NTGLOBALFLAG:  0

    PROCESS_BAM_CURRENT_THROTTLED: 0

    PROCESS_BAM_PREVIOUS_THROTTLED: 0

    EXCEPTION_RECORD:  (.exr -1)
    ExceptionAddress: 00000000
       ExceptionCode: 80000003 (Break instruction exception)
      ExceptionFlags: 00000000
    NumberParameters: 0

    FAULTING_THREAD:  000028dc

    PROCESS_NAME:  iexplore.exe

    ERROR_CODE: (NTSTATUS) 0x80000003 - {    }                               .

    EXCEPTION_CODE_STR:  80000003

    STACK_TEXT:  
    0654f8b4 7605f2e9 00000aec 00000000 00000000 ntdll_77880000!NtWaitForSingleObject+0xc
    0654f928 7605f242 00000aec ffffffff 00000000 KERNELBASE!WaitForSingleObjectEx+0x99
    0654f93c 5ed70109 00000aec ffffffff 06d1e788 KERNELBASE!WaitForSingleObject+0x12
    WARNING: Stack unwind information not available. Following frames may be wrong.
    0654f960 5f9db6e8 06d299d4 e3fdfaf0 0654f9a8 nvwgf2um_cfg!OpenAdapter12+0x2b0859
    0654f99c 6aa526ed 06d1e788 6aa52660 6aa52660 nvwgf2um_cfg!NVAPI_Thunk+0x6bc8c8
    0654f9d4 77166359 06d1e988 77166340 0654fa40 IEShims!NS_CreateThread::AutomationIE_ThreadProc+0x8d
    0654f9e4 778e7c24 06d1e988 11143fbf 00000000 kernel32!BaseThreadInitThunk+0x19
    0654fa40 778e7bf4 ffffffff 77908fdb 00000000 ntdll_77880000!__RtlUserThreadStart+0x2f
    0654fa50 00000000 6aa52660 06d1e988 00000000 ntdll_77880000!_RtlUserThreadStart+0x1b


    STACK_COMMAND:  ~0s; .ecxr ; kb

    SYMBOL_NAME:  nvwgf2um_cfg!OpenAdapter12+2b0859

    MODULE_NAME: nvwgf2um_cfg

    IMAGE_NAME:  nvwgf2um_cfg.dll

    FAILURE_BUCKET_ID:  BREAKPOINT_80000003_nvwgf2um_cfg.dll!OpenAdapter12

    BUCKET_ID_MODPRIVATE: 1

    OS_VERSION:  10.0.18362.1

    BUILDLAB_STR:  19h1_release

    OSPLATFORM_TYPE:  x64

    OSNAME:  Windows 10

    FAILURE_ID_HASH:  {fb871b4f-f8e2-0db1-5ec2-04e6dd44ae56}

    Followup:     MachineOwner
    ---------

    0:000:x86> lmvm nvwgf2um_cfg
    Browse full module list
    start    end        module name
    5e9b0000 60bb1000   nvwgf2um_cfg   (export symbols)       nvwgf2um_cfg.dll
        Loaded symbol image file: nvwgf2um_cfg.dll
        Image path: C:\Windows\SysWOW64\DriverStore\FileRepository\nv_dispi.inf_amd64_ce13a81bcfac4a48\nvwgf2um_cfg.dll
        Image name: nvwgf2um_cfg.dll
        Browse all global symbols  functions  data
        Timestamp:        Tue Dec 24 17:29:38 2019 (5E01CC72)
        CheckSum:         0220A29D
        ImageSize:        02201000
        File version:     26.21.14.4187
        Product version:  26.21.14.4187
        File flags:       8 (Mask 3F) Private
        File OS:          40004 NT Win32
        File type:        3.4 Driver
        File date:        00000000.00000000
        Translations:     0409.04e4
        Information from resource tables:
            CompanyName:      NVIDIA Corporation
            ProductName:      NVIDIA D3D10 drivers
            InternalName:     nvwgf2um
            OriginalFilename: nvwgf2um.dll
            ProductVersion:   26.21.14.4187
            FileVersion:      26.21.14.4187
            FileDescription:  NVIDIA D3D10 Driver, Version 441.87 
            LegalCopyright:   (C) 2019 NVIDIA Corporation. All rights reserved.

    2020년 12월 29일 화요일 오전 7:28

모든 응답

  • 안녕하세요,

    포럼서비스를 이용해 주셔서 감사합니다. 


    덤프 분석은 저희 포럼 지원범위를 초과하였습니다지원이 필요하시면https://support.microsoft.com/en-gb/hub/4343728/support-for-business에 문의 바랍니다.

     

    안내 드린 내용이 도움이 되었기를 바랍니다.

    감사합니다


    ※ 응답이 문제 해결에 도움이 되었다면 [답변으로 표시] 버튼을 눌러 주시기 바랍니다. 이는 유사한 증상을 겪는 다른 사용자들에게 도움이 될 수 있습니다. 만약 TechNet 구독자 지원에 대한 의견이 있다면, tnsf@microsoft.com으로 문의할 수 있습니다.

    2020년 12월 29일 화요일 오전 8:53
    중재자