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Office 2016 loses activation after installing update KB3141505, KB3128055, KB3127907 or KB3118330 RRS feed

  • Question

  • I am installing Office 2016 Standard Edition, volume licensing, on multiple Windows 7 computers and I came across an unusual problem. After installing Office and activating it, I ran the Microsoft updates. It started back in October of 2016 with update KB3118330. Once this update gets installed Office 2016 loses its activation and can not be activated again until the update is uninstalled. The following updates have the same effect on the Office activation, KB3127907, KB3128055 and the latest one is KB3141505. Does anyone have a solution other than hiding these updates? Thank you. 
    Wednesday, February 15, 2017 6:34 PM

Answers

  • here's a possible solution for you:

    from a command prompt:

    1. navigate to c:\Program Files (x86)\Microsoft Office\Office16 or your equivilant
    2. execute command: cscript ospp.vbs /dstatus
    3. take note of the line "Last 5 Characters of installed product key:" for each product that is in error, you need the 5 digit value (mine kept claiming Office Home and Business was installed, not the case)
    4. execute command: cscript ospp.vbs /unpkey:XXXXX (XXXXX being the value noted in step 3, run this for each value unwanted)
    5. See if the product activation has returned to its normal state, if not activating the desired product may be necessary

    Let us know if that helps you, it cleared up my problem.

    Thanks




    • Edited by JoshT76 Monday, February 20, 2017 10:06 PM
    • Marked as answer by GeoTech13 Tuesday, May 2, 2017 1:24 PM
    Monday, February 20, 2017 10:02 PM

All replies

  • Hi,

    Have you tried running a repair of your Office installation? For your convenience:

    https://support.office.com/en-gb/article/Repair-an-Office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b

    If above doesn't work, we may also try to uninstall Office 2016 and then reinstall it to see the result. To uninstall Office 2016, please try using the easy fix tool mentioned in the following article:

    https://support.office.com/en-us/article/Uninstall-Office-2016-Office-2013-or-Office-365-from-a-PC-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8

    Hope this helps.

    Regards,

    Steve Fan


    Please remember to mark the replies as answers if they helped.

    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Steve Fan Monday, February 20, 2017 9:51 AM
    Thursday, February 16, 2017 9:13 AM
  • I have the same issue, specifically KB3128055. If it's uninstalled the products report activated, it it is installed it get stuck in an activation loop.

    I'm using a Surface Pro 4 with Office 2016 Standard with Volume Licensing

    I have tried repairing the install.

    I have tried uninstall with reinstall.

    I have tried using the MS Office uninstall tool and a fresh install.

    All have resulted the same activation loop once KB3128055 is installed.

    Monday, February 20, 2017 6:05 PM
  • Hi,

    Have you tried running a repair of your Office installation? For your convenience:

    https://support.office.com/en-gb/article/Repair-an-Office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b

    If above doesn't work, we may also try to uninstall Office 2016 and then reinstall it to see the result. To uninstall Office 2016, please try using the easy fix tool mentioned in the following article:

    https://support.office.com/en-us/article/Uninstall-Office-2016-Office-2013-or-Office-365-from-a-PC-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8

    Hope this helps.

    Regards,

    Steve Fan


    Please remember to mark the replies as answers if they helped.

    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    I have tried all the steps with the same result. Activation loop once KB3128055 is installed.
    Monday, February 20, 2017 6:08 PM
  • here's a possible solution for you:

    from a command prompt:

    1. navigate to c:\Program Files (x86)\Microsoft Office\Office16 or your equivilant
    2. execute command: cscript ospp.vbs /dstatus
    3. take note of the line "Last 5 Characters of installed product key:" for each product that is in error, you need the 5 digit value (mine kept claiming Office Home and Business was installed, not the case)
    4. execute command: cscript ospp.vbs /unpkey:XXXXX (XXXXX being the value noted in step 3, run this for each value unwanted)
    5. See if the product activation has returned to its normal state, if not activating the desired product may be necessary

    Let us know if that helps you, it cleared up my problem.

    Thanks




    • Edited by JoshT76 Monday, February 20, 2017 10:06 PM
    • Marked as answer by GeoTech13 Tuesday, May 2, 2017 1:24 PM
    Monday, February 20, 2017 10:02 PM
  • Sorry for the delay in responding, I just got back to this issue. I ran the commands that JoshT76 suggested and then ran the Microsoft updates. This time Office 2016 did NOT lose its activation. Thank you.
    Tuesday, May 2, 2017 1:26 PM
  • this helped me. Thanks!
    Wednesday, April 4, 2018 4:37 PM
  • Hi,

    I'm facing this issue, and ran the command but it gave me error that the file doesn't exist. Please support

    Monday, April 9, 2018 2:16 PM
  • Thank you..worked perfectly!

    Wednesday, April 18, 2018 8:06 PM
  • JoshT76's solution worked perfectly!
    Wednesday, August 1, 2018 7:51 PM
  • Thank you so much JoshT76, your solution was a God send, this has been driving me absolutely crazy for weeks!
    • Edited by TheATIGuy Wednesday, October 17, 2018 9:13 AM
    Wednesday, October 17, 2018 9:12 AM
  • JoshT76 you are an absolute STAR!

    Thank you!

    Friday, December 14, 2018 4:57 PM
  • Thank you JoshT76..This solution worked for me, its because my notebook has bundling trial office home and business was installed. and then i install office 2016 pro plus and activated it, after that i got windows update regarding my office 2016. after updated my office, i got notification prompt that my office license being not activate.

    Friday, March 22, 2019 11:40 AM
  • thanks. it worked.
    Tuesday, May 14, 2019 8:41 PM
  • I am running Office 2016 Pro Plus and I also have an O365 E3 license.  After installing Office 2016 Pro Plus I installed all Office updates. I did not have the KB updates mentioned above but some update made my office 2016 Pro Plus start asking to register my O365.

    This process documented here fixed my issue.  Note: I had two keys listed one was the valid MAK key and one was an Office 16, RETAIL(Grace) channel key.  I uninstalled the Grace key and my issue was resolved.

    Friday, August 16, 2019 12:46 PM
  • Foo-king brilliant!!  It worked, thanks!!

    tip: I needed to run Command Prompt as Admin
      Start > type: "Command Prompt" > right-click > Run as Admin

    Monday, October 7, 2019 11:10 AM
  • I did not have any of these KBs installed, but was still experiencing the problem on a half-dozen computers.  This cscript fixed it.  Thank you so much!!
    Wednesday, October 30, 2019 3:28 PM
  • GOOD DAY JOSHY76 THANKS A LOT. I FOLLOWED YOUR ADVICE AND MY PROBLEM RESOLVED. CONGRATULATIONS!!!!
    Sunday, January 5, 2020 11:52 AM