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BSOD: Driver state power failure RRS feed

  • Question

  • For the past two weeks, I've been getting this BSOD error on my Lenovo laptop. I have even reset my laptop ("rest this PC"), but it's still happening.

    My laptop details: http://speccy.piriform.com/results/RiRqhXVlKfSn81qdWpw3olE

    I have dump files, but I have no idea how to analyse them.

    My dump files: https://drive.google.com/file/d/1mYEpNxcvFD9pdEEVb_5q0-44pT9ktzyN/view?usp=drive_open

    I had the latest Nvidia driver for my Nvidia Geforce MX150: 431.60 released on 23 Jul 2019.

    I was told to roll back the Nvidia driver (419.71) and I did thinking it would solve the problem, but nope.

    I have the latest BIOS for my laptop: 8TCN53WW15 released on 15 Jul 2019.

    Lenovo Drivers and BIOS update website for my laptop model, you can check my drivers for my device here (Lenovo Ideapad 330 151kb)

     link: https://pcsupport.lenovo.com/in/en/products/laptops-and-netbooks/300-series/330-15ikb-type-81de/81de/81de01y1in/pf1evp57/downloads


    I have run WhoCrashed,

    Here's what it says:

    This was probably caused by the following module: ntoskrnl.exe (nt+0x1BFCC0) 
    Bugcheck code: 0x9F (0x3, 0xFFFF8F09E63DD060, 0xFFFFFE89F568F7B0, 0xFFFF8F09FC42ECA0)
    Error: DRIVER_POWER_STATE_FAILURE
    file path: C:\WINDOWS\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state. A device object has been blocking an IRP for too long a time. 
    This is likely to be caused by a hardware problem. 
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 



    If I get to know the problematic driver I will update/uninstall it.




    Tuesday, August 20, 2019 12:52 PM

All replies

  • 081919-50906-01.dmp had driver verifier is enabled.
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver has failed to complete a power IRP within a specific time.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffff8f09e63dd060, Physical Device Object of the stack
    Arg3: fffffe89f568f7b0, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: ffff8f09fc42eca0, The blocked IRP
    !devstack ffff8f09e63dd060  
    ...
      DeviceInst is "PCI\VEN_10DE&DEV_1D10&SUBSYS_396317AA&REV_A1\4&143356b3&0&00E0"
    which seems to be your NVIDIA GeForce MX150.
    Tuesday, August 20, 2019 4:14 PM
  • Hi,

    Did you make any changes before the issue start?

    Check if there is any related events generated during BSOD in Event Viewer.

    Please try the following methods and check if they help:

    1. Install the latest updates to aviod the known issues and make sure the microsoft drivers up-to-date: 

    https://support.microsoft.com/en-us/help/4498140/windows-10-update-history

    2. To try and isolate the cause, temporally disable power save using control panel, power options. Some driver issues are related to the various states of system hibernation and the suspending and resumption of power.

    3. You can try running the hardware diagnostics supplied by the system manufacturer.

    4. Check with the manufacturer to see if an updated system ACPI/BIOS or other firmware is available.

    5. General troubleshooting steps, for your reference: Troubleshoot blue screen errors

    Besides, please understand, the dump and logs analysis is not supported from forum side. If the issue is urgent and cannot solved by the solutions above, it's recommended to open a business case with Microsoft for further help. They have a higher level and may have more resources to help you.

    https://support.microsoft.com/en-us/supportforbusiness/requests

    Thanks for your understanding.

    Best regards,

    Yilia 


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Wednesday, August 21, 2019 1:38 AM
    Moderator
  • Hi,

    Is there anything I can do for you?

    If you have any problems or concerns, please feel free to post here. 

    Best regards,

    Yilia


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, August 27, 2019 1:38 AM
    Moderator
  • Were you able to fix the BSOD?

    If not please update the thread.

    Tuesday, August 27, 2019 3:30 AM