call communication and whiteboard presentation problem 30 min after lync restart


  • Dear Friends

    We faced an strange problem after Lync 2013 fully implementation, would you give us any issue to solve this problems

    1-    Whiteboard works about 30 minutes each time after Lync server restarting, for internal and external user both, and after that, it stops and give an error says “An error occurred while presenting”

    2-    Totally we face “An error occurred while presenting” by PowerPoint sharing

    3-    The call communication among two users that are both outside of domain is possible but  the same call communication among a user inside domain and one outside of domain could be established , we added the user outside of domain the certificate and also in host etc, relevant IPs is added.

    We are in desperate need of a solution or guidance for this problem.


    Saturday, May 17, 2014 7:05 AM

All replies

  • You should use the debug Logging Tools to face the problem.

    If whiiteboard fails also for internal user it looks like a problem on the Lync server.

    You may use the OCSLogger from the debugging tools to analyze the problem on the Lync FE.

    For PowerPoint sharing you have to check the correct Configuration of your wac server.

    regards Holger Technical Specialist UC

    Sunday, May 18, 2014 11:14 AM
  • To fix the problem "An error occurred during the screen presentation".
    1. Click Start > Control Panel.
    2. Click Programs and Features > View installed updates. Uninstall the KB2760512 and KB2760556 patches.
    3. Reboot. your computer. Screen sharing should work, test it to be sure.
    4. Download and apply the KB2760512 patch:
    5. Reboot your computer. Confirm screen sharing works.

    Also you can refer below link

    Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question, please click "Mark As Answer" Mai Ali | My blog: Technical | Twitter: Mai Ali

    Sunday, May 18, 2014 12:32 PM
  • Hi,

    Please also test the issue between two internal users.

    For the issue of PPT sharing, as it is supported by OWA server in Lync Server 2013, you can validate the configuration of Office Web Apps Server with the help of the link below:

    If the configuration is not correct, you please check the configuration for OWA with the help of the link of “Configuration Lync Server 2013 to Work with Office Web Apps Server”:

    Best Regards,

    Eason Huang

    Eason Huang
    TechNet Community Support

    Monday, May 19, 2014 8:43 AM