OCS every time starts installer RRS feed

  • Question

  • When I deploy OCS to my test users, Some of them have a problem.

    Every time they click on it, the installer starts to install and then the app opens

    Do you have an idea of why it might be ?


    Friday, March 26, 2010 8:39 AM

All replies

  • Are users have proper permission on their computer?
    Best Regards!
    Friday, March 26, 2010 9:51 AM
  • Yes They all have the same permissons and there is no restriction to install an application

    The events of the clients computer's are below


    Friday, March 26, 2010 11:43 AM
  • Does the key exist in "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\Communicator"?

    And Would you try reinstall the software by manual again.

    Then Would you check the differences between the machines which the MOC works fine and does not work?

    Monday, March 29, 2010 2:12 AM
  • HI ,IT_pro ,Is the problem resolved or any news ?
    Best Regards!
    Monday, April 5, 2010 6:40 AM
  • Hi, 

    I realized that the registry key about communicator under  HKLM/Software/Microsoft/Windows/Current Version/Run was blocked by the antivirus and this problem has been resolved by permitting the antivirus about office communicator on client machines.

    Friday, March 16, 2012 10:17 AM