How to delete a previusly dialled number from history? RRS feed

  • Question

  • Lych is one of the worst applications I have ever used.

    Once I have dialled an international number as +497899908001. The country code +49 is for Germany.

    Now I want to dial +447899908001. The country code is +44 is UK. Whenever I enter +447899908001 Lynch shows me the previusly dialled number with Germany country code (+49...) and it doesn't accept +44... instead. I enter +44... end hit enter button and Lync dials the number with Germany country code as +49... This is not what I have entered.

    Other stupid problems:

    1- Lync doesn't send DTMF codes when a voicemail answers the call. The tones sent are non standard tones and not recognised by remote systems.

    2- It is not possible to stop a currenty dialling call. Once call is launched and if the number dialled is wrong Lync doens't allow stopping this call. Instead it wait until the call fails after an answer time out.

    Who designed this rubbish?

    Friday, June 8, 2012 2:02 PM

All replies

  • Hm,

    sorry for your Problems, but It Looks like you have some configuration Problems. Normal the number normalization and also the Exchange UM Integration works fine.

    Which patch level has your installation and which gateway connection did you use.

    The call history could be deleted also in outlook or in the call history window of the Lync client.

    regards Holger Technical Specialist UC

    Friday, June 8, 2012 5:47 PM
  • Most likely the Lync admins did not configure the normalization rules correctly.

    a number starting with "+" will never translate to anything else!

    DTMF problems are probably caused by badly integrating with an IP-PBX.  Lync works perfectly fine with DTMF

    You can Always stop a current call by clicking the hangup button on the dialog

    - Belgian Unified Communications Community : -

    Sunday, June 10, 2012 7:27 PM
  • Hi Lakturk,

    Sorry for your problems. As my understanding, if we can try to dial a number from Canada to Germany, we just dial 011497899908001. The number would be normalized to +497899908001. The normalization rule likes this:

    ^011(\d{7,})$ --> +$1

    So would you please tell us the details about normalization rule and dial plan that users applied?


    Kent Huang

    TechNet Community Support ************************************************************************************************************************

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    • Edited by Kent-Huang Monday, June 11, 2012 8:33 AM
    Monday, June 11, 2012 8:32 AM