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Outlook for IOS displaying email sender

Question
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The same email in Outlook (regular PC version) and in Outlook for IOS has a different Sender display name. At the same time, it is known that it is the Outlook for IOS mobile client that displays incorrectly
We have investigated this situation, and on the mail gateway we see that letters from the same counterparty server periodically arrive, and at the same time their mailing system substitutes different Display names, BUT has the same address for each letter HEADER FROM: <work@domain.com> and ENVELOPE FROM: apache@mail6.domain.com
In theory, if:
1.01 Mail arrives From: Ivanov Ivan Ivanovich <work@domain.com> On Outlook and Outlook for IOS - Ivanov Ivan Ivanovich is displayed as display name
2.01 A letter arrives From: Petrov Petr Aleksandrovich <work@domain.com> On Outlook - Petrov Petr Aleksandrovich is displayed, on Outlook for IOS the display is incorrect Ivanov Ivan Ivanovich
What could be causing this problem on Oulook for IOS. Maybe it's a cache, or something else?
- Edited by Haiyato Thursday, February 3, 2022 12:19 PM
All replies
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Mail for iOS requires a few steps to view the sender's email address. First, tap on the email to display the message; second, tap on Details; finally, tap on the sender's displayed name. You will be presented with a page displaying options for this sender, as well as the sender's email address.
Regards,
Rachel Gomez
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It appears that the issue may be caused by the mailing system of the sender's server, which is periodically substituting different display names for the same email address. It may also be related to a cache or display issue on Outlook for iOS. Further investigation is needed to determine the root cause.
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In Outlook for iOS, you can display the email sender by selecting an email in your inbox. The sender information is usually displayed in the top section of the email, along with the subject line and other details. You can also tap on the sender's name or email address to access more information about them, including any previous email conversations or contacts details saved in your Outlook account.