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How do I remove/uninstall OneDrive for Business? RRS feed

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    Hello

    How do I remove OneDrive for Business on Windows 10.

    • Edited by BayTree Friday, November 13, 2015 10:35 PM
    Friday, November 13, 2015 6:37 PM

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    Hi,

    How did you install it?

    If it's installed within a click-to-run version of Office, there isn't an easy way to uninstall it.

    If it's a standalone version of OneDrive for Business, you can go to the Control Panel -> Programs and Features to uninstall it.

    Regards,

    Melon Chen
    TechNet Community Support

    Please mark the reply as an answer if you find it is helpful.

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    Monday, November 16, 2015 4:49 AM
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    I followed procedure and clicked Sync in Office 365 online OneDrive for Business which ran the Groove client install - is that what you call Click-to-Run?

    This was working fine until recently (Sept/Oct) but is now causing so many problems I must remove it. Clicking Uninstall does not work.



    • Edited by BayTree Monday, November 16, 2015 8:13 AM
    Monday, November 16, 2015 8:10 AM
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    This was working fine until recently (Sept/Oct) but is now causing so many problems I must remove it. Clicking Uninstall does not work.

    Hi,

    May I know what problems it caused?

    By "Clicking Uninstall does not work", did you click "Uninstall" from Control Panel -> Programs and Features but then nothing happened?

    Regards,

    Melon Chen
    TechNet Community Support

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    Monday, November 16, 2015 8:21 AM
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    I searched for OneDrive for Business. right-clicked to get the Context Menu and clicked Uninstall which took me to Control Panel/Programs and Features. One Drive for Business is not listed so I cannot uninstall it.

    • Edited by BayTree Monday, November 16, 2015 8:27 AM
    Monday, November 16, 2015 8:26 AM
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    Hi,

    Did you install Office? OneDrive for Business is also a feature of Office, if you installed Office probably OneDrive for Business was installed along.

    Let me know if it is your scenario.

    Regards,

    Melon Chen
    TechNet Community Support

    Please mark the reply as an answer if you find it is helpful.

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    Monday, November 16, 2015 9:31 AM
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    In Control Panel/Programs and Features I have Microsoft Office Professional Plus 2013 installed

    My subscription is Office 365 Business Essentials

    Monday, November 16, 2015 10:09 AM
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    Some of the problems are:

    • One Drive for Business stopped syncing local files up to Office 365
    • Shell Icon Overlays missing
    • Repeated Authentication prompting
    • Hundreds of OneDrive icons in system tray
    • Incompatible Office Products messages
    • etc., etc.,

    ODfB worked OK till recently. Now all users report problems

    Monday, November 16, 2015 1:42 PM
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    Hi,

    If the issue has occurred recently, maybe it's related to some updates. If you restore to an earlier point, would the issue be gone?

    Based on the description, your OneDrive for Business should be installed within Office. To install Office without OneDrive for Business, you will need to configure the xml file. Please refer to the section "Exclude certain programs when you deploy Office 365 ProPlus" in this article:

    https://technet.microsoft.com/EN-US/library/dn745895.aspx

    Regards,

    Melon Chen
    TechNet Community Support

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    Thursday, November 19, 2015 7:53 AM
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    Hi Melon

    OK when I get  minute I will download the deployment tools and see if that works

    Ideally, it would be best if OneDrive for Business worked properly. Users are defecting to Dropbox because of all these issues with ODfB

    Thursday, November 19, 2015 9:21 AM
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    Hi,

    I understand.

    For OneDrive for Business problems, you can refer to this article: Fix OneDrive for Business sync problems, which may be helpful to resolve issues.

    Regards,

    Melon Chen
    TechNet Community Support

    Please mark the reply as an answer if you find it is helpful.

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    Thursday, November 19, 2015 9:24 AM
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    Hi Melon

    I have now had time to consider your suggestions.

    Surely the Office 2013 Pro Plus deployment tools relate to MSI based installation? These issues with One Drive for Business seem to point to the click-to-run version of One Drive for Business.

    If a user has Office 2013 Pro Plus installed AND also has an Office 365 subscription of any kind and she clicks Sync to install One Drive for Business from the Office 365 portal, an incompatible click-to-run version will be installed. This causes lots of problems.

    • How do I uninstall the click-to-run OneDrive for Business (Groove.exe) client in these cases where it is the only click-to-run application and is causing so many problems for business users?

    I have tried all the sync issue fixes and the Icon Overlay fixes etc. They do not work


    • Edited by BayTree Friday, November 20, 2015 7:52 AM
    Friday, November 20, 2015 7:51 AM
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    I have a similar problem as BayTree.  Office 2013 and Office 2010 were installed.  Starting in early Nov - all kinds of CPU usage from OneDrive Business.  I tried to uninstall/reinstall OneDrive for Business, Onedrive uninstall/reinstall (personal), then tried updating to Office 2016, then removed Office 2013.  Computer is not acting right yet - OneDrive and Office Upload Center seem to run constantly (Groove.exe, MSOsyc) but files never get the green synced icon and sometimes OneDrive freezes up.  Agree with BayTree - this Click to Run version has cause lots of problems...been trying to fix for 8 hours now.
    Tuesday, November 24, 2015 4:53 AM
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    Hi Don

    The only thing I have found which seems to stop all the nonsense is to rename C:\Program Files\Microsoft Office 15\root\office15\Groove.exe to groove.exe.dog

    • Marked as answer by BayTree Friday, July 15, 2016 8:42 AM
    • Unmarked as answer by BayTree Friday, July 15, 2016 8:45 AM
    • Proposed as answer by BJ.balegar Thursday, December 15, 2016 9:34 PM
    Tuesday, November 24, 2015 8:41 AM
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    Hi,

    Please check if MSOSYNC.EXE is also running in the Task Manager, sometimes the conflict between MSOSYNC.EXE and Groove.exe may cause some unexpected issues.

    To find the root cause of this problem, you may also consider to run Process Monitor to track if there is any denied entries(such as registry keys), which indicates the user doesn't have the permission to these entries.

    Regards,

    Melon Chen
    TechNet Community Support

    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com.
    Wednesday, November 25, 2015 8:45 AM
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    I have spent a lot of time on this on many different machines in different places including brand new PCs with brand new Office 2016 installations. One Drive for Business client is not reliable.

    I have stopped using One Drive for Business and await a proper fix from Microsoft


    • Edited by BayTree Wednesday, November 25, 2015 9:35 AM
    Wednesday, November 25, 2015 9:32 AM
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    BayTree - thank you - this is a nice short term fix. I might use groove.exe.cluster based on what OneDrive for Business did to my computer and weekend!  Seriously though - thanks!  My folder location was a bit different based on the Office program i have - posting for others that may be looking for a quick fix:

    C:\Program Files (x86)\Microsoft Office\root\Office16\groove.exe

    Melon - I had Office Professional 2010 and Office 2013 365 installed - similar to BayTree.  I am running Windows 7 on this computer. About 2-3 weeks ago I started getting this problem with OneDrive for Business bogging down my computer.  I did not make any registry changes or added programs that would have impacted this...so my best guess is it came through a Windows Update...maybe when they launched Office 2016.  Or mabye it was something related to the SharePoint service that have been acting up recently since my understanding is ODFB is hosted there.   I know at least 1 other person I work with that had similar challenges and just gave up and bought DropBox space.

    I uninstalled/reinstalled (u/R) ODFB, OneDrive Personal, ran Repair on Office Pro, ran Repair on Office Upload Center (when prompted - cannot figure out how to run without prompt).  Then I tried install Office 365 2016 click to Run thinking an update to the new office would help.  That did not work.  Uninstall Office Pro to clean up 2 office programs. That did not work. I u/r ODFB again, and again, and again.  I have run Office 365 Repair (simple and advanced).  All of that did not work. 

    My issues were similar to BayTree - continuous syncing with ODFB without files actually showing synced.  I did the ODFB repair and troubleshooting recommended by Microsoft and you here too.  I even had one time where the computer kept making the file open clicking sound ever 5 seconds until i uninstalled ODFB.  Try listening to that for 30 minutes straight. I have 3 computers - 2 did not have Office Pro installed, but were/are both running Office 365 2013.  Neither had sync issues.

    As Melon noted "sometimes the conflict between MSOSYNC.EXE and Groove.exe may cause some unexpected issues".  Yes - unexpected issues is an understatement...and the critical issue.  

    So far I have not found a fix to this issue.  I hope Microsoft will address this. These two programs are sucking up my processor - maxing out at 100% even after ODFB says it has synced up all files.  Then the Hard Drives fill up.  Interesting thing is - my ODFB folder is set to sync to a 2nd Hard Drive (X Drive) not where my User folder is (C Drive).  The C Drive has filled up though with over 20 GB of data when the ODFB is trying to sync.  The folder \Users\xxx\AppData\Local\Microsoft\Office\16.0\OfficeFileCache currently has 26 GB of size.  I use task manager or Resource Monitor to kill Groove.exe and/or MSOsync.exe...then when they start back up - they do it again.

    Melon - appreciate your help on this.  I have searched several threads in the past week to try to solve this issue.  This issue has been happening to a lot of people.  ODFB failing to sync and ballooning OfficeFileCache.  I would encourage you to escalate this because as BayTree noted - people are starting to give up on ODFB and go with other options.  

    I am running Office 365 Small Business Premium with all the latest updates.

    • Edited by Don12345321 Wednesday, November 25, 2015 2:44 PM
    Wednesday, November 25, 2015 2:40 PM
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    ....crickets....no more insight on how to solve this issue?  OneDrive is not working still as described.  Is there any solution to this?
    Tuesday, December 15, 2015 11:48 PM
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    Maybe a dead thread at this point, but not a dead issue. I have been struggling with ODFB for quite some time. I am running Office 365 (E3) subscription on a Windows 10 Dell XPS15. I don't think any of that makes much difference, as the issue is reported across lots of hardware platforms & Windows versions. After install of Office & ODFB, I choose to sync a lot of files stored on ODFB & Sites. Everything works fine for a couple months, then sync errors begin to pile up. Eventually, I have bunches of local files not synced with the cloud copy. Four times over recent history MS has advised me to break the sync, uninstall ODFB, then reinstall & resync. Takes days, as I have lots & lots of files stored there. When that doesn't go so well, they advise completely uninstalling Office (not just ODFB), then resyncing. Given my preference for avoiding regular (repetitive) root canals, I am concluding that I need another solution. What's frustrating is that I never have problems any more with OneDrive (personal). I was advised sometime during 4Q2015 that MS was consolidating the OD & ODFB sync software (which I thought was a brilliant move, given that one works & one doesn't). I was so looking forward to using the OD sync engine for my ODFB files. Anybody know if that is still coming?

    Saturday, February 6, 2016 12:24 PM
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    As far as I am aware ODFB does not work. Yes it's a big shame this was never fixed.

    I have given up

    • Proposed as answer by USLG Sunday, March 6, 2016 5:23 PM
    • Unproposed as answer by USLG Sunday, March 6, 2016 5:23 PM
    Saturday, February 6, 2016 9:30 PM
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    I've experienced the same issues as noted in this thread (I'm on Windows 10).  I can't even count the number of hours I've spent as well as engaging several tech support individuals to resolve this (both at Microsoft and GoDaddy which handles my Office 365 account).  I was getting error pop ups constantly which was driving me crazy.  There was a Microsoft automate update that was pushed out that seemed to be the source of the problem.  I finally just copied all my files to an external hard drive, and then deleted the groove.exe file.  My problem then went away (at least with the error messages from the Upload Center).  However, I now can't sync files.  Since Microsoft doesn't seem to have a good resolution, I'll just use other applications.  I'm throwing in the towel on figuring this one out.
    Thursday, February 25, 2016 4:34 AM
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    ODFB NextGen client should remedy your issues.

    https://support.office.com/en-us/article/Deploying-the-OneDrive-for-Business-Next-Generation-Sync-Client-in-an-enterprise-environment-3f3a511c-30c6-404a-98bf-76f95c519668

    Make sure you read the documentation before deploying.  I just made the move from Groove and it's working well...

    Bill

    Sunday, March 6, 2016 5:24 PM
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    Holy **** what a palaver

    When I get a few days spare I will check it out.

    And I see the new client does not sync SharePoint site libraries - which I guess includes Office 365 Team Site Libraries right? Oh dear

    Sunday, March 6, 2016 8:04 PM
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    Hiya,

    The "NextGen client" works. It's based on the consumer version of Onedrive. Hence the reason no support at all for anything relating to SharePoint library synchronization. On the other hand, you do get a stabile OdfB experience.

    The support for SharePoint libraries synchronization is in the Test/development phase right now for the OdfB roadmap. Use below link and filter for Onedrive or SharePoint.

    https://fasttrack.microsoft.com/roadmap

    The NextGen client also works great with Personal and Organizational accounts, simply splitting them up into two synch engines and locations. Nice, transparent and simple.

    • Proposed as answer by Don12345321 Wednesday, July 13, 2016 9:47 PM
    • Unproposed as answer by BayTree Thursday, July 14, 2016 7:44 AM
    Wednesday, June 15, 2016 9:00 AM
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    Jesper - thanks - it took me a while to figure out how to use Sharepoint sync with NextGen Client (realized need to keep running ODFB), but this is finally a solution that seems to work without creating a hug mess on my computer.  I do have 3 sync clouds in the bottom right corner now - Personal (white cloud), Sharepoint (blue cloud ODFB), and Corporate (blue cloud NextGen).  That's one too many clouds, but sounds like MS will try to rectify that by getting SharePoint connected better by the end of the year.  Thanks for keeping this thread up to speed on the news.

    The login process for NextGen failed miserably - i kept trying to login on the OneDrive app, but it would not let me sign in or recognize my password...even when i had the right account.   Finally, after opening MS Office and logging in 1-2x, then closing out and restarting my computer - it saved my login.  Slowly making forward progress with the MS cloud.

    Wednesday, July 13, 2016 9:51 PM
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    The NextGen Client seemed to work for a bit. But a few weeks ago it started popping up those "incompatible Office products" messages again.

    Apparently the click-to-run ODFB client cannot be uninstalled (?) So I stopped it syncing any libraries at all and that stopped the silly messages popping up every minute.

    Maybe one day Microsoft will develop a ODFB client that works with all of the other Microsoft products I have purchased over the years.


    • Edited by BayTree Thursday, July 14, 2016 7:55 AM
    Thursday, July 14, 2016 7:50 AM
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    One Drive for Business Next Gen click-to-run client (as found in Office 365 Essentials) appears to be incompatible with earlier versions of Office and causes "incompatible" messages to pop up all the time. The click-to-run ODFB client cannot be uninstalled.

    The only way I have found to stop the messages is not to use One Drive for Business at all and rename groove.exe so it cannot be run. Unfortunately, every so often groove.exe re-appears and the messages start again, so it has to be renamed again.

    The offending file Groove.exe may be found here C:\Program Files\Microsoft Office 15\root\office15\Groove.exe which may be renamed to groove.exe.nogood



    • Edited by BayTree Friday, July 15, 2016 8:56 AM
    Friday, July 15, 2016 8:54 AM
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    Same issues here.

    OneDrive for Business is definitively not reliable. It indicates syncing without files being actually synced, and I lost precious files.

    I'm trying to rename groove.exe. I'll report the result here.

    Saturday, August 13, 2016 1:01 PM
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    I purchase a subscription to Office 365 because I have a very small consulting business and I do not have the time or financial resources for complex IT support. Over the last few weeks I have lost important files and have spent more than 30 hours trying to search for solutions to a problem that I didn't have before the Office 2016 update (which was essentially forced upon me when my subscription renewed). 

    I lost the use of my VISO 2013 license, and, when I was able to attain a license for VISO 2016 - there were features missing that are now only included in the professional version.  And then my SharePoint files, which had previously been easily synced between my laptop and the cloud, stopped syncing.  I have been through all of the knowledgebase articles and followed the manual fixes and none of it works.  This is unacceptable.  It has cost me a great deal of time that I should have been spending on customers. 

    Do you think Microsoft will compensate me for any of this?  No.  In fact if I have the nerve to call them (which I did) to ask for help - I receive only poor technical support and frustrating circular answer that demonstrate no real understanding of the issues.  Unless, I would like to pay more to escalate it to people who still don't have a good answer to your question (since as we can see in this thread that there isn't a solution. 

    In my business, that's a breach of contract, selling a product or service that does not perform as presented.  I apologize to those looking for solutions on this thread and finding my rant, but it is ridiculous that Microsoft can throw bad product into the market and then make it impossible to be held accountable.   I wish everyone who visits this thread the best of luck in resolving their issues.  It is hugely frustrating and disappointing.

    Thursday, August 18, 2016 2:03 AM
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    For Onedrive for Business NG, you can use this commande line:

    "%localappdata%\Microsoft\OneDrive\17.3.6281.1202\OneDriveSetup.exe"  /uninstall

    BrahimH

    Tuesday, August 23, 2016 7:21 PM
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    Based on the information in https://technet.microsoft.com/library/jj219426(v=office.15).aspx#BKMK_ExcludeAppElement I created a configuration.xml file with the following content

    <Configuration>
  <Add OfficeClientEdition="64" Channel="Current">
    <Product ID="O365ProPlusRetail">
      <Language ID="en-us" />
      <ExcludeApp ID="Groove" />
    </Product>
  </Add>
</Configuration>

    I then downloaded and ran the Office Deployment tool with the following command:

    setup.exe /configure configuration.xml

    In the end I had office installed without the Onedrive for Business.

    Best regards,

    Hugo Costelha

    • Proposed as answer by Yavorc Tuesday, April 18, 2017 2:29 PM
    Tuesday, August 30, 2016 11:54 AM
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    I will have to do this too. 

    It is completely ridiculous how this problem har existed for as long as onedrive for business and no proper fix other than using basic onedrive and adding business account has been made.

    If this doesn't work either, ill just have to go with dropbox since this problem seems to be too difficult for MS to handle. They had a few years to solve it, and nothing has been done.

    Friday, September 2, 2016 7:47 AM
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    There is a way to swap grvopen to run onedrive.exe, but it's a crappy workaround that involves pointing the grvopen type to the onedrive.exe in your user profile (which means it would only work for one user on the computer).

    reinstall office is probably your best bet as others have mentioned.

    Thursday, September 8, 2016 7:27 PM
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    Anyone who bought an MSI installation of Office 2013, Office 2010, SharePoint Designer, Visio etc., and has a need to keep that software installed (to support users of legacy line of business applications for example) will experience problems with One Drive for Business as they are not compatible

    You could use Office 365 Business Essentials with Office 2013, 2010, SharePoint Designer, Visio etc. MSI installations but don't be tempted to allow ODFB to run because it is not compatible

    ODFB shouldn't cause any problems with Office 2016 click to run

    • Edited by BayTree Thursday, September 8, 2016 8:24 PM
    Thursday, September 8, 2016 8:18 PM
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    Thank you Bay Tree!!! I just changed the groove.exe file to groove.exe.dog.

    I really hope that kills the Onedrive for Business, because it has become nothing but a real nuisance!! whatever kills it is a good thing as far as I'm concerned!

    -jp

    • Proposed as answer by Dino, HSU Tuesday, March 13, 2018 7:18 AM
    Monday, September 12, 2016 4:39 PM
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    And nonsense it surely is.  Fortunately, you are a genius. That solved it. I especially like the dot dog rename, although I'm not sure dogs really deserve to be lumped in with whatever this problem is.  :-)  Thanks so much.
    Monday, October 24, 2016 11:56 PM
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    I know this is an old thread, but installing the newest OneDrive sync client, will replace OneDrive for Business older groove.exe based solution and take over any syncs defined.  It will sync to OneDrive and SharePoint Online.  The retail and commercial versions are the same code/download.  Fortunately, with the last 2 releases of OneDrive (Build 17.3.6798.0207) it syncs with SharePoint and should be the death of OneDrive for Business unless you are syncing with on-premises SharePoint 2013.
    Friday, March 3, 2017 10:50 PM
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    Why cant you just tell us how to uninstall/disable this crap?
    Wednesday, April 5, 2017 12:28 AM
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    I installed the latest one drive for business, and that fixed everything.
    Tuesday, May 16, 2017 11:44 PM
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    Lou240, 

    Your correct with your first statement about it taking over any defined syncs.  I tested that here, looks good.  However, it leaves the Office 365 ProPlus links for 'OneDrive for Business' active.  Therefore, if you click on one of those, it attempts to resync.  Unfortunately, the users at my customer will get very confused over this, and could possibly cause more harm.

    That being said, what do you recommend as the best course of action?  Remove the links?  Rename GROOVE.EXE to something else?  Looking for any recommendation from anyone here.

    Wednesday, May 24, 2017 6:53 PM
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    Two years later, this is still a train wreck.
    Monday, September 4, 2017 9:39 PM
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    Bingo! The time I've wasted on this would pay for a couple centuries of Dropbox.
    Monday, September 4, 2017 10:02 PM
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    Lou240, 

    Your correct with your first statement about it taking over any defined syncs.  I tested that here, looks good.  However, it leaves the Office 365 ProPlus links for 'OneDrive for Business' active.  Therefore, if you click on one of those, it attempts to resync.  Unfortunately, the users at my customer will get very confused over this, and could possibly cause more harm.

    That being said, what do you recommend as the best course of action?  Remove the links?  Rename GROOVE.EXE to something else?  Looking for any recommendation from anyone here.


    From what I can see, the move to OD seems much more stable.  But what is the best method to remove ODfB?  I followed previous instructions to stop syncing all folders with the guidance that this would leave ODfB to be removed.  But ODfB still starts.  Do I really have to do a fresh, tweaked reinstall of O365?  Really?
    Tuesday, November 7, 2017 11:24 AM
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    I just found a ODfB tucked away in the Visio licence!  Turned this off in O365 Admin: Active Users, myself, Visio Plan 2...

    Tuesday, November 7, 2017 11:44 AM
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    Me too, How to uninstall it?
    Tuesday, November 7, 2017 7:24 PM
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    Thanks Microsoft, due to your ##$^&**& software, I have to now re-image laptops, since we uninstalled your onedrive for business, and its still integrated into the shell, and STILL in the start menu, and we can't get rid of it.

    I should send you an invoice for the time wasted.

    Friday, January 19, 2018 7:57 PM
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    Truly Scott.   Is Microsoft short on cash?   If a person follows this they can see it's been going on way too long with no attention from Microsoft.  They are sending a message to their customers that they just don't give a %#^
    Monday, January 22, 2018 7:03 PM
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    how does microsoft make money? are they running drugs for the government?

    one drive is absolute garbage. i cant get one drive to work, but i sure as hell can get asked 50 times about onedrive forbusiness. 

    garbage software. never fails. buy something else microsoft.

    • Proposed as answer by nmperera Friday, February 16, 2018 12:14 PM
    • Unproposed as answer by nmperera Friday, February 16, 2018 12:14 PM
    Monday, February 12, 2018 5:04 PM
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    Hi,

    You can try the following two steps.

    1) Go to each account in your computer and uninstall onedrive if it appear in the control panel. Also uninstall skydrive if it appear in the control panel.

    2) Now got to each account in your computer and delete the registry key of the onedrive. If you find sky drive, delete that registry key as well.

    "Windows +  >  regedit > hkey_current_user > software > Microsoft > onedrive, also check if the skydrive is there"

    Cheers, Madura

    64 bit

    Friday, February 16, 2018 12:20 PM
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    Here is the solution :

    • Go to Control Panel -> Add & remove Program
    • Select MS Office and select CHANGE (DO NOT DOUBLE CLICK as it will UNINSTALL)
    • This will list all the components of MS office suite including "OneDrive for Business"
    • Right click on "OneDrive for Business" and select "Unavailable".
    • Click on Continue.
    • This will take 10-15 min and "OneDrive for Business" will go.

    Goodluck.

    Regards,

    Kiran


    Thursday, May 17, 2018 10:25 AM
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    I have spent a lot of time on this on many different machines in different places including brand new PCs with brand new Office 2016 installations. One Drive for Business client is not reliable.

    I have stopped using One Drive for Business and await a proper fix from Microsoft


    The best solution for this shitty software/service known as OneDrive for Business. Thank you. 
    Monday, November 26, 2018 6:22 PM
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    I have the same issue
    Friday, January 10, 2020 1:11 AM
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    Melon

    This problem has nothing to do with Sync the app is broken and will simply not uninstall.

    Friday, January 10, 2020 1:13 AM