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Windows Server 2016 Remote Desktop Services - RDP client gets black screen, System Event ID 4005, TerminalServices Event ID 36 RRS feed

  • Question

  • RDP users are getting connections refused/dropped and a black screen. WIinver: 1607 (Build 14393.32.74). This is  terminal services on Windows Server 2016. On the server seeing these messages:

    Log Name:      Microsoft-Windows-TerminalServices-LocalSessionManager/Operational
    Source:        Microsoft-Windows-TerminalServices-LocalSessionManager
    Event ID:      36
    Task Category: None
    Level:         Error
    Keywords:      
    User:          SYSTEM
    
    Description:
    An error occurred when transitioning from CsrConnected in response to EvCsrInitialized. (ErrorCode 0x80004005)
    
    Log Name:      Application
    Source:        Microsoft-Windows-Winlogon
    
    Event ID:      4005
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    
    Description:
    The Windows logon process has unexpectedly terminated.
    
    Monday, November 18, 2019 2:58 PM

All replies

  • Hi,

    I want to confirm with you:
    1. If problem happens recently? Any change such as new installation, update and etc. had been done before problem happens?
    2. Please confirm that if such problem happens on specific user account or client system -> try to establish RDP from different client system using same user account, and try to establish RDP from one client system using different user account.

    Once such problem happens, please log on session host server directly and open Task Manager – Resources to make sure that there is available free resources.

    Besides, select to Details tab, if "Windows Audio Device Graph Isolation" process exists, try to manually disable this process and confirm that if it is helpful.

    Best Regards,
    Eve Wang

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, November 19, 2019 6:28 AM
    Moderator
  • HI, many thanks for the answer.

    1. We got the problem since about 1-2 weeks.  We install following updates: KB4525236, KB4520724, KB890820 and few Office updates.

    2. The user try to connect from different clients withou success.

    Today we got the same problem with another session host but i can't log in, it stack on screen - "please wait for the remote desktop configuration"

    Tuesday, November 19, 2019 12:05 PM
  • Hi,

    If possible, please try to enable and apply GP -> Do not display last user name in logon screen Group Policy – and check the result.
    Computer Configuration\Windows Settings\Security Settings\Local Policies\Security Options

    Relate registry configuration has been mentioned in thread below:
    https://social.technet.microsoft.com/Forums/en-US/b45761b1-3949-4c9c-9e88-7d70cef6990f/long-delay-to-log-in-quotplease-wait-for-the-local-session-managerquot?forum=ws2016

    Best Regards,
    Eve Wang

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, November 20, 2019 6:58 AM
    Moderator
  • Hi,

    How things are going there on this issue?

    Please let me know if you would like further assistance.

    Best Regards,
    Eve Wang      

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, November 22, 2019 2:06 AM
    Moderator
  • Hi,

    Is there any update?

    Please click “Mark as answer” if any of above reply is helpful. It would make this reply to the top and easier to be found for other people who has the similar problem.

    Best Regards,
    Eve Wang

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, November 26, 2019 7:03 AM
    Moderator