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The Lync Server Front-End service terminated

    Question

  • The Lync Server Front-End service terminated with service-specific error 3287447135 (0xC3F2765F).

    Tuesday, October 19, 2010 7:31 AM

Answers

  • I check all the Cert they all looks good

    onther option I can try is rebuild server and try again

    let you know soon

     

    thanks for you help

    • Marked as answer by Ben-Shun Zhu Wednesday, October 27, 2010 9:08 AM
    Tuesday, October 19, 2010 7:09 PM

All replies

  • Hi, would you please check below items to narrow down the issues?

    1. Are errors and warnings showed up in Event logs?

    2. Does the firewall block ports or software between Lync and Backend SQL server?

    3. All settings are set correct in Topology builder? The Topology builder will show red-cross if it's not configured correctly.

    4. It never works or stops working just now? Any changes had been made before its stop working?

    5. Please try to reboot FE server. (Make sure DC and Backend database server are working well before rebooting FE server.)


    Best regards,
    Tuesday, October 19, 2010 8:50 AM
  • 1) yes

    2) SQL express 2008

    3) Yes all settings are coorect no red.

    4) no never work fresh install.

    5) I did reboot

    Tuesday, October 19, 2010 1:14 PM
  • Is that error from the system log? What do you see in your Lync log under Applications and Services -> Lync Server ?

     

     


    Randy Wintle |MVP:Communications Server, MCTS: UC Voice Specialization | Winxnet Inc
    Tuesday, October 19, 2010 1:22 PM
  • WHen I try to start service it create error in System log.

    and pop error message when  try to start Lync Server Front-End

    < Windows Could not start the Lync Server Front-End on ( Server Name ) . For more information, review the Event log. If this is non-Micrasoft service, contact the service vendor, and refer to service-specific error code - 1007520161. >

     

    No I don't see any Lync log under Applications and Services

    Tuesday, October 19, 2010 1:45 PM
  • Okay, if you can, can you look at the Lync event log.

     

    Under event viewer you should see:

     

    Windows Logs

    Applications and Services Logs

     

    expand Applications and Services Logs

    and select Lync Server

     

    Usually these logs give more information specific to the Lync services that are failing


    Randy Wintle |MVP:Communications Server, MCTS: UC Voice Specialization | Winxnet Inc
    Tuesday, October 19, 2010 1:58 PM
  • Log Name:      Lync Server
    Source:        LS MCU Infrastructure
    Date:          10/19/2010 10:10:48 AM
    Event ID:      61043
    Task Category: (1022)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Server Name

    Description:
    This process was not able to update its health status

    The IM Conferencing Server failed to send health notifications to the MCU factory at https://Server Name.com:444/liveserver/mcufactory/.
    Failure occurrences: 125, since 10/19/2010 9:39:35 AM.
    Cause: Either the Front End service is not running, or poor network connectivity.
    Resolution:
    Verify that the Front End Service is available, and its machine is visible over the network.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="LS MCU Infrastructure" />
        <EventID Qualifiers="50174">61043</EventID>
        <Level>2</Level>
        <Task>1022</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2010-10-19T14:10:48.000Z" />
        <EventRecordID>1401</EventRecordID>
        <Channel>Lync Server</Channel>
        <Computer>Server Name</Computer>
        <Security />
      </System>
      <EventData>
        <Data>https://ServerName.com:444/liveserver/mcufactory/</Data>
        <Data>125</Data>
        <Data>10/19/2010 9:39:35 AM</Data>
      </EventData>
    </Event>

     

    Log Name:      Lync Server

    Source:        LS User Services

    Date:          10/19/2010 10:25:44 AM

    Event ID:      32111

    Task Category: (1006)

    Level:         Information

    Keywords:      Classic

    User:          N/A

    Computer:      ComputerName.com

    Description:

    Registrar with FQDN: ComputerName.com has restarted.

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="LS User Services" />

        <EventID Qualifiers="17390">32111</EventID>

        <Level>4</Level>

        <Task>1006</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2010-10-19T14:25:44.000Z" />

        <EventRecordID>1508</EventRecordID>

        <Channel>Lync Server</Channel>

        <Computer>ComputerName.com</Computer>

        <Security />

      </System>

      <EventData>

        <Data>ComputerName.com</Data>

      </EventData>

    </Event>

     

     

    Log Name:      Lync Server

    Source:        LS Applications Module

    Date:          10/19/2010 10:25:44 AM

    Event ID:      30236

    Task Category: (1010)

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      ComputerName.com

    Description:

    The UserServices module was not found in the Application List.

     

    Application Uri: 'http://www.microsoft.com/LCS/UserServices'

    Cause: The server configuration requires the UserServices module to be registered and active. However the configuration information is not found.

    Resolution:

    UserServices configuration is installed at setup time. Check the application list and ensure that it is present. If it is not present, reinstall the server. If this problem occurred after you installed a new application, contact the application vendor to rectify the problem.

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="LS Applications Module" />

        <EventID Qualifiers="50162">30236</EventID>

        <Level>2</Level>

        <Task>1010</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2010-10-19T14:25:44.000Z" />

        <EventRecordID>1509</EventRecordID>

        <Channel>Lync Server</Channel>

        <Computer>ComputerName.com</Computer>

        <Security />

      </System>

      <EventData>

        <Data>http://www.microsoft.com/LCS/UserServices</Data>

      </EventData>

    </Event>

     

     

    Log Name:      Lync Server

    Source:        LS Applications Module

    Date:          10/19/2010 10:25:44 AM

    Event ID:      30211

    Task Category: (1010)

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      ComputerName.com

    Description:

    Failed to initialize the API subsystem.

     

    Cause: Review earlier events to determine the specific reason APIEM failed to initialize.

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="LS Applications Module" />

        <EventID Qualifiers="50162">30211</EventID>

        <Level>2</Level>

        <Task>1010</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2010-10-19T14:25:44.000Z" />

        <EventRecordID>1510</EventRecordID>

        <Channel>Lync Server</Channel>

        <Computer>ComputerName.com</Computer>

        <Security />

      </System>

      <EventData>

      </EventData>

    </Event>

     

    Log Name:      Lync Server

    Source:        LS Server

    Date:          10/19/2010 10:25:44 AM

    Event ID:      12308

    Task Category: (1000)

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      ComputerName.com

    Description:

    A component could not be started.  The service has to stop.

     

    Component: Live Communications Applications Module  Error code: C3F2765F!_HRX! (APIEM_E_ESBASE_MISSING!_HRM!)

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="LS Server" />

        <EventID Qualifiers="50152">12308</EventID>

        <Level>2</Level>

        <Task>1000</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2010-10-19T14:25:44.000Z" />

        <EventRecordID>1511</EventRecordID>

        <Channel>Lync Server</Channel>

        <Computer>ComputerName.com</Computer>

        <Security />

      </System>

      <EventData>

        <Data>Live Communications Applications Module</Data>

        <Data>C3F2765F</Data>

        <Data>APIEM_E_ESBASE_MISSING</Data>

      </EventData>

    </Event>

     

    Log Name:      Lync Server

    Source:        LS User Services

    Date:          10/19/2010 10:25:44 AM

    Event ID:      32108

    Task Category: (1006)

    Level:         Warning

    Keywords:      Classic

    User:          N/A

    Computer:      ComputerName.com

    Description:

    Pool Manager changed state of Registrar with FQDN: ComputerName.com to Inactive.

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="LS User Services" />

        <EventID Qualifiers="33774">32108</EventID>

        <Level>3</Level>

        <Task>1006</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2010-10-19T14:25:44.000Z" />

        <EventRecordID>1512</EventRecordID>

        <Channel>Lync Server</Channel>

        <Computer>ComputerName.com</Computer>

        <Security />

      </System>

      <EventData>

        <Data>ComputerName.com</Data>

      </EventData>

    </Event>

     

    Log Name:      Lync Server

    Source:        LS Routing Data Sync Agent

    Date:          10/19/2010 10:25:44 AM

    Event ID:      48002

    Task Category: (1058)

    Level:         Information

    Keywords:      Classic

    User:          N/A

    Computer:      ComputerName.com

    Description:

    The Routing Data Sync Agent is stopping.

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="LS Routing Data Sync Agent" />

        <EventID Qualifiers="17442">48002</EventID>

        <Level>4</Level>

        <Task>1058</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2010-10-19T14:25:44.000Z" />

        <EventRecordID>1513</EventRecordID>

        <Channel>Lync Server</Channel>

        <Computer>ComputerName.com</Computer>

        <Security />

      </System>

      <EventData>

      </EventData>

    </Event>

     

    Log Name:      Lync Server

    Source:        LS MCU Factory

    Date:          10/19/2010 10:25:44 AM

    Event ID:      51003

    Task Category: (1021)

    Level:         Information

    Keywords:      Classic

    User:          N/A

    Computer:      ComputerName.com

    Description:

    Lync Server MCU Factory stopping.

     

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="LS MCU Factory" />

        <EventID Qualifiers="17405">51003</EventID>

        <Level>4</Level>

        <Task>1021</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2010-10-19T14:25:44.000Z" />

        <EventRecordID>1514</EventRecordID>

        <Channel>Lync Server</Channel>

        <Computer>ComputerName.com</Computer>

        <Security />

      </System>

      <EventData>

      </EventData>

    </Event>

     

    • Edited by NR001 Tuesday, October 19, 2010 2:30 PM
    Tuesday, October 19, 2010 2:22 PM
  • Attempt to start your front end service and refresh that log. That error you posted is a result of the front end service being down, but there should be something when you try to start the front end service that throws an error.

    Most of the time when services won't start it is certificate related. Can you confirm you have a valid certificate installed and assigned to the services that matches the FQDN of your pool/server name?

    Thanks.

     


    Randy Wintle |MVP:Communications Server, MCTS: UC Voice Specialization | Winxnet Inc
    Tuesday, October 19, 2010 2:25 PM
  • I check all the Cert they all looks good

    onther option I can try is rebuild server and try again

    let you know soon

     

    thanks for you help

    • Marked as answer by Ben-Shun Zhu Wednesday, October 27, 2010 9:08 AM
    Tuesday, October 19, 2010 7:09 PM
  • Correct, errors showed up that Lync services haven't been installed properly, rebuild server should be the best solution.
    Best regards,
    Wednesday, October 20, 2010 2:48 AM
  • have had the exact same problem.  Fresh Install.  Front-End service won't stay started.  Uninstalling and reinstalling is not an acceptable solution.   I know my certificates are installed properly.  

     

     

    Monday, December 05, 2011 8:05 PM
  • I have this exact same issue, installing a brand new enterprise front end.  We have uninstalled & reinstalled and still get the same errors (different event ids) as referenced above, this is for lync server 2010

    event 30236

    Cause: The server configuration requires the UserServices module to be registered and active. However the configuration information is not found.
    Resolution:
    UserServices configuration is installed at setup time. Check the application list and ensure that it is present. If it is not present, reinstall the server. If this problem occurred after you installed a new application, contact the application vendor to rectify the problem.

    event 12308

    A component could not be started.  The service has to stop.

    Component: Live Communications Applications Module  Error code: C3F2765F!_HRX! (APIEM_E_ESBASE_MISSING!_HRM!)

    Event ID 30211

    Failed to initialize the API subsystem.

    Cause: Review earlier events to determine the specific reason APIEM failed to initialize.

    Tuesday, March 20, 2012 4:37 PM
  • I'm also seeing the same general error:

    Component: Live Communications Applications Module  Error code: C3F2765F!_HRX! (APIEM_E_ESBASE_MISSING!_HRM!)

    But I have Event ID 12308

    New installs of Lync as well, on two different front end servers.

    Saturday, June 23, 2012 12:02 AM
  • We worked with Microsoft and eventually had to reimage the box then the installation was fine and everything worked as expected...

    Monday, June 25, 2012 2:10 PM
  • We had a similar issue. The installation account did not have sufficient permission in the child domain to activate the server / services. Also saw Global Activation failures in the logs when we ran "enable-cstopology".

    Ended up adding the installation account to the domain admins group of the child domain. Activation succeeded and we removed the account again.

    • Proposed as answer by JVantonder Thursday, November 08, 2012 7:54 AM
    Thursday, November 08, 2012 7:29 AM