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Dialing a number within Lync and it goes to the wrong place RRS feed

  • Question

  • We have a customer who can call one of her employees through her cell phone and it goes to her employees phone. However, when she dials the number within Lync, it goes to a different place.. what would cause this?

    Also, how would I check the extensions to make sure its being routed correctly?

    Thanks!

    • Moved by Noya Lau Wednesday, July 4, 2012 9:08 AM (From:Lync Clients and Devices)
    Tuesday, July 3, 2012 3:47 AM

Answers

  • First check your number normalization. Try to call this number from the users Lync client to see if you get some more information from the Lync call, like call diversion.

    At least you can make a ocslogger trace on your mediationserver to see which number is realy dialed.

     

    regards Holger Technical Specialist UC

    • Proposed as answer by Noya Lau Friday, July 13, 2012 7:42 AM
    • Marked as answer by Noya Lau Friday, July 20, 2012 8:38 AM
    Tuesday, July 3, 2012 1:27 PM
  • You can use the Lync Server Logging Tool to troubleshoot the call connectivity issue. Below is the data that may help you to troubleshoot your issues.

    Lync Server Logging Tool on the Mediation Server for the following components with all levels and all flags:

    • Mediation Server
    • S4

    Lync Server Logging Tool on the Front End Server for the following components with all levels and all flags:

    • S4
    • SipStack
    • InboundRouting
    • TranslationApplication
    • UserServices

    In addition, Snooper is a multipurpose debugging tool for Microsoft Lync Server 2010 communications software. Snooper parses server and client trace log files and makes protocol messages and traces easier to read. It can also read calldetails and stored procedure execution reports for errors. Hope helps.


    Noya Lau

    TechNet Community Support

    • Marked as answer by Noya Lau Friday, July 20, 2012 8:38 AM
    Wednesday, July 4, 2012 9:07 AM

All replies

  • First check your number normalization. Try to call this number from the users Lync client to see if you get some more information from the Lync call, like call diversion.

    At least you can make a ocslogger trace on your mediationserver to see which number is realy dialed.

     

    regards Holger Technical Specialist UC

    • Proposed as answer by Noya Lau Friday, July 13, 2012 7:42 AM
    • Marked as answer by Noya Lau Friday, July 20, 2012 8:38 AM
    Tuesday, July 3, 2012 1:27 PM
  • You can use the Lync Server Logging Tool to troubleshoot the call connectivity issue. Below is the data that may help you to troubleshoot your issues.

    Lync Server Logging Tool on the Mediation Server for the following components with all levels and all flags:

    • Mediation Server
    • S4

    Lync Server Logging Tool on the Front End Server for the following components with all levels and all flags:

    • S4
    • SipStack
    • InboundRouting
    • TranslationApplication
    • UserServices

    In addition, Snooper is a multipurpose debugging tool for Microsoft Lync Server 2010 communications software. Snooper parses server and client trace log files and makes protocol messages and traces easier to read. It can also read calldetails and stored procedure execution reports for errors. Hope helps.


    Noya Lau

    TechNet Community Support

    • Marked as answer by Noya Lau Friday, July 20, 2012 8:38 AM
    Wednesday, July 4, 2012 9:07 AM