After installing KB2817465, Meeting Panel icon is not displayed properly


  • I am running Lync 2013 (15.0.4517.1004) MSO (15.0.4517.1005) 32-bit on Windows 8 Enterprise 64-bit.

    After installing KB2817465, the icon for the new Meetings panel is not displayed properly.  A smaller icon that looks like the outline of a phone with an X in a circle is displayed.  (I tried to include a screenshot, but wasn't able to; the forums system says I can't post images or links until my account is verified.)

    Clicking on the area where the icon should be removes the incorrect icon altogether, but the proper contents are displayed.

    Clicking away to another panel restores the incorrect icon.

    I've confirmed this to be the case on another Windows 8 PC, and a Windows 7 PC.  Is anyone else seeing this?  Any suggestions?  Thanks!

    Wednesday, July 10, 2013 3:19 PM


All replies

  • Matt,

    I actually saw the same thing today on a machine that I went from RTM directly to CU2.  I removed CU2, installed the CU1 patches and all other office 2013 patches and then installed CU2 again and it was normal.  Not sure if it was a one time occurrence or not.  Haven't been able to reproduce it since that one.



    Richard Brynteson, Avtex, Lync MCM, Blog -

    Wednesday, July 10, 2013 3:50 PM
  • I had exactly the same issue as you and spent the better part of the day figuring it out.  Turns out the icon updates are in some Office 2013 updates.  Run Windows Update to get the latest.  Once updates are done installing, run Windows Update AGAIN.  That will get another necessary update.  

    I blogged about the details here: 

    Ken Lasko | Lync MVP | |

    Thursday, July 11, 2013 11:56 PM
  • Hi Matt and Richard,

    Is there any update on the issue? Have you tried the solution Ken provided?

    Kent Huang
    TechNet Community Support

    Friday, July 12, 2013 2:52 AM
  • Yeah - Ken has the right solution absolutely.  I just got lucky and the other patch came down.



    Richard Brynteson, Avtex, Lync MCM, Blog -

    Friday, July 12, 2013 3:02 AM
  • Ken -- Thanks for the update!

    KB2817489 alone seemed to do the trick for me.  After installing it, all the icons appear correctly, however the MSO version shown in the about dialog didn't change.  (Mine showed 15.0.4517.1005 even prior to installing 2817489; I never checked the DLL directly though.)

    I was never offered 2817491 by Windows Update, even after a few restarts after 2817489 was installed.  In SCCM/WSUS, 2817491 also doesn't show as being required by any of our clients.

    So, this particular issue is resolved, but it does bring up a bigger picture issue.  If Microsoft is going to add features in a security update, there needs to be consideration for including everything required to make the features fully functional.  Our general policy is to only distribute updates classified as Critical or Important (which includes the 2817465 update to Lync), but we wouldn't have routinely distributed 2817489, since it is an optional update with no security implications.  As an MVP, hopefully that is something Ken can relay back to the product team.


    Friday, July 12, 2013 12:45 PM
  • Hey Matt,

    I've brought it up to the product team. Hopefully it gets dealt with. I included your last paragraph in my note, because it shows exactly why this process will break down for a lot of companies.

    Ken Lasko | Lync MVP | |

    Friday, July 12, 2013 1:26 PM