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Skype for Business not logging received or missed calls from external numbers

    Question

  • We have an on-premise Skype for Business server and our clients use skype for business.

    One of the more annoying experiences we encounter is that skype only logs the missed and received calls from our users but not from external numbers. Only when the person leaves a voice mail message do I receive an email with the number.

    Is there any way to enable this? I am unable to find any information on this online but I cannot imagine they left something like this out.


    Stijn

    Monday, March 20, 2017 1:43 PM

All replies

  • This works by default. Have you test if it is a different when the client is started or not. You can also check the Exchange UM integration, if you get missed called notification on the Exchange UM folder for external calls.

    regards Holger Technical Specialist UC

    Tuesday, March 21, 2017 7:39 AM
  • This should be working as expected. Did you find this behavior on specific machines/clients . Can you create a new profile for the user by deleting the cache and also update the client to  the latest CU. 

    %userprofile%\AppData\Local\Microsoft\Office\16.0\Lync\sip_UserName@Domain.comRegistry Key:HKCU\Software\Microsoft\Office\16.0\Lync\UserName@Domain.com



    Linus || Please mark posts as answers/helpful if it answers your question.

    Tuesday, March 21, 2017 9:15 AM
  • This is happening for all our users.

    At the moment I can see missed calls from external users in my skype.

    What I am still missing are the numbers from calls I actually answered. Someone calls me, I answer. I need to call him back after a while but the number is not logged in skype.

    Only numbers in the skype database are logged in that way.


    Stijn

    Friday, March 24, 2017 12:01 PM
  • Hi Stijn,

    By my test, I could find phone number when this is missing call in Skype for business client and outlook as the following snapshot(the snapshot is that shows phone number in outlook):

    So, we suggest you update SFB server side and client side to the latest,


    Best Regards,
    Jim Xu
    TechNet Community Support


    Please remember to mark the replies as answers if they helped.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, March 27, 2017 8:19 AM
    Moderator
  • Hi Jim Xu,

    The missed call parts is ok but what I am still missing is the received call list. The calls you actually answered.

    Like, someone calls you and you answer it. Later on you decide you want to call that person again but you don't know the number since it is not in the received call log. Only number in the skype database are shown there.

    Regards,

    Stijn


    Stijn

    Monday, March 27, 2017 9:07 AM
  • Just a clarification, the call log in SFB client is that showing all the three tabs like All, Missed, calls and still when you click calls its not showing the full call history ? 


    Linus || Please mark posts as answers/helpful if it answers your question.

    Monday, March 27, 2017 10:43 AM
  • Yes it is showing all 3 tabs.

    All shows the received (only internal)/missed calls (only external) and conversations 

    Missed shows missed calls (internal & external) for a short while

    Calls shows received calls from user in the SFB database but not from external numbers.


    Stijn

    Monday, March 27, 2017 2:20 PM
  • Hi Jim Xu,

    The missed call parts is ok but what I am still missing is the received call list. The calls you actually answered.

    Like, someone calls you and you answer it. Later on you decide you want to call that person again but you don't know the number since it is not in the received call log. Only number in the skype database are shown there.

    Regards,

    Stijn


    Stijn

    Hi Stijn,

    To troubleshoot this issue, could you give us any snapshots about this issue?



    Best Regards,
    Jim Xu
    TechNet Community Support


    Please remember to mark the replies as answers if they helped.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, March 30, 2017 2:31 AM
    Moderator