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SFB client was crashed from P2P call to conference call RRS feed

  • Question

  • Hi all,

    We develop one Kiosk PC run custom application with Lync Client 2013 SDK,and our Kiosk system encounter SFB crashed when transfer P2P call to conference call. Here is test environment and steps:

    Kiosk PC: Windows 10(ver:1607, build:14393.1884) + SFB ver:16.0.8625.2121 (64 bits) + Lync Client 2013 SDK (run UI suppression mode) + our developed UI application.

    PC1: Windows 10(ver:1703, build:15063.674) + SFB ver:16.0.8625.2121 (32 bits)

    PC2: Windows 10(ver:1703, build:15063.726) + SFB ver:16.0.8625.2121 (64 bits)

    step1: make P2P call between Kiosk PC and PC1.

    step2: PC1 add PC2 into call (thus this call will transfer from P2P call to conference call)

    step3: sometimes SFB client will be crashed in Kiosk PC.

    Here is Windows event log:

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
      <Provider Name="Application Error" /> 
      <EventID Qualifiers="0">1000</EventID> 
      <Level>2</Level> 
      <Task>100</Task> 
      <Keywords>0x80000000000000</Keywords> 
      <TimeCreated SystemTime="2017-11-16T06:12:42.408441900Z" /> 
      <EventRecordID>23834</EventRecordID> 
      <Channel>Application</Channel> 
      <Computer>DESKTOP-MNCLHN7</Computer> 
      <Security /> 
      </System>
    - <EventData>
      <Data>lync.exe</Data> 
      <Data>16.0.8625.2121</Data> 
      <Data>59f8f447</Data> 
      <Data>VCRUNTIME140.dll</Data> 
      <Data>14.10.25017.0</Data> 
      <Data>58a63f4a</Data> 
      <Data>c000000d</Data> 
      <Data>0000000000004b10</Data> 
      <Data>8e2c</Data> 
      <Data>01d35ea1c5d465f7</Data> 
      <Data>C:\Program Files\Microsoft Office\Root\Office16\lync.exe</Data> 
      <Data>C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll</Data> 
      <Data>2727fbb9-ca95-11e7-81e2-74dfbf2e34a1</Data> 
      <Data /> 
      <Data /> 
      </EventData>
      </Event>

    Could anyone help it?

    Thanks in advance,

    Joey


    Thursday, November 16, 2017 6:54 AM

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