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Lync Delegate bug?

    Question

  • I think I found a bug with the following setup with Delegates.

     

    Executive has an assistant setup as a delegate and simultaneous ringing the delegate phone.  The assistant has a CX600 USB connected to PC and a USB headset connected to the PC.  All are running the latest firmware on CX600 and Lync clients.  Assistant’s default device is USB headset.  All calls directly to the assistant answered via clicking the toast or pressing the USB headset button go to the headset.  ONLY when calls come in for the executive (ringing the delegate also), when the assistant/delegate clicks the toast OR presses the USB headset button, the call is answered on the speaker phone of the CX600 and not on the headset.  When the active call window pops up, it shows headset for a second but then switches to speakerphone on the CX600.  The assistant can manually switch the active call back to headset.  Can someone from Support team confirm this and provide a resolution?

    Tuesday, September 27, 2011 6:58 AM

All replies

  • Hi Ashish ,

    This issue has been reported to MS last month and no fixes are planned in W-14 .

    Tuesday, September 27, 2011 4:21 PM
  • We have a user who is having this same issue.  Did MS ever release a Fix.  We are at CU5 now.
    Sunday, August 26, 2012 4:56 PM
  • Yes, I have the same experiences. As Saleesh mentioned, it will not be fixed in Lync 2010 and Lync 2013 has the same Issue.


    regards Holger Technical Specialist UC


    Sunday, August 26, 2012 6:49 PM
  • What Microsoft needs to understand is that while this issue affects only a small group of users, those users are the DECISION MAKERS.  It is great that all users in my company love Lync except for the senior executives and their assistants.  Genius.

    Please fix this issue before I am forced to replace the phone system with something that works for delegates and executives.


    Derek Klein

    Tuesday, October 9, 2012 1:05 PM
  • Hi Derek,

    Did you open a PSS call for this fault?

    Because this is the only way to report this issue.


    regards Holger Technical Specialist UC

    Sunday, October 14, 2012 10:34 AM
  • This is not fixed in Lync 2010 regardless of what update you have.
    Tuesday, June 25, 2013 7:18 PM
  • I opened a ticket with MS PSS for this, essentially this is "working as intended" and will not be fixed per the product group. I've escalated this with MS folks on the Lync sales side, although I expect little outcome.

    Issue happens only when:

    - User is a delegate and is set for simultaneous ringing \ call forwarding.

    - Delegate has a Desk phone connected to his PC via USB and also to the network by the Ethernet.

    - The Lync client is set for Default Audio device as headset and a headset is connected to the PC.

    - Call comes to manager.

    - Ringing happens at 3 locations, manager's Lync client, Delegate's Lync client and Delegate's Desk phone.

    - Delegate answers the call on the Lync client, but it goes to Desk phone’s speaker instead of headset.

    Issue doesn't happen even if any one of the following is true:

    - User is not a delegate

    - Desk phone is connected to only network via Ethernet and USB is not connected.

    - Lync Default audio device is not set to headset.

    As we discussed, this is a known issue as multiple cases are logged in for the exact same problem and upon in-depth analysis internal bugs were opened to fix this issue. All the bugs raised on similar have been rejected as Won’t Fix.  This is because as per product group “Tethering for delegates is not a supported scenario”.

    Similar reported cases:

    Below are few of the BUG requests that were rejected for the same reason. And in all cases the issue is same.

    1. Delegation Calls default to speaker phone

    2. Delegation Calls default to speaker phone instead of the preferred device when pairing with Deskphone

    3. Delegate toast does not contain "on behalf of" information when call is for Boss and LYNC phone is tethered

    More Details:

    The impersonation code used in boss/delegate scenarios is not available in Lync Phone Edition.

    As a result, on-behalf-of features are not available from phone devices when they are tethered via USB cable to a workstation.

    When multiple devices are attached to a workstation, the Lync client will typically respect your preferred device when answering an inbound call.

    However, if you are tethered to a phone device using a USB cable, your deskphone pairing state is set to be TRUE - even if it is not the preferred device.

    Wednesday, June 26, 2013 4:32 PM
  • Fixed in October 2013 CU. Just tested

    http://support.microsoft.com/kb/2889646/en-us

    cheers


    Tom Arbuthnot, Consultant Modality Systems
    Blog: Lync'd Up Blog Join over 300 UC Pros who subscribe for blog updates: Email or RSS
    Twitter @tomarbuthnot

    Tuesday, October 15, 2013 9:52 AM
  • The Lync given as solution does not work anymore. We are using Lync 2013 and we are still having this issue. Can you le me know the new link to the delegates issue solution
    Thursday, April 30, 2015 1:46 PM
  • Should now work with the latest updates!

    regards Holger Technical Specialist UC

    Tuesday, August 25, 2015 10:06 AM