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Outlook Unusual sign-in activity RRS feed

  • Question

  • I've had a bit of a weird experience with my Outlook account and am not sure what to think of it. I posted this on answers.microsoft.com but they referred me to this forum.

    At 02:42 this morning I received an email from the Microsoft Account Team (account-security-noreply@account.microsoft.com) saying there was some unusual activity on my account, coming from the following source:

    Country/region: Unknown
    IP-address: 25.160.32.24
    Date: 22-11-2016 02:42 (CET)
    

    I quickly verified whether this was not a phishing email, but in my Outlook inbox the email is marked as "This message is from a trusted sender" in a green banner.

    When I geo locate the IP, I get the following ISP: UK Ministry of Defence

    I didn't use the links in the email, but logged in via the web browser to change my password. I checked for other anomalies in my recent activity log, but to my surprise, this sign-in is not in the recent activity. Then when I returned to my inbox this warning email is suddenly in trash.

    Any ideas what is going on?

    Tuesday, November 22, 2016 10:28 PM

All replies

  • I am getting this as well.   I already have 2 factor authentication turned on but I still get the error.   It also appears that my application passwords are no longer functioning properly.   If you notice the email comes from a green shield so it is supposed to be verified.   When I check the account activity there is no login from that IP.   What i find very interesting is that my Microsoft Authenticator app is not notifying me of login attempts.

    Image

    And now i am seeing unsuccessful sign-in attempts from IP: 25.164.164.11.  When I do a lookup on that IP it resolves to the UK MoD.  

    inetnum:        25.0.0.0 - 25.255.255.255
    netname:        UK-MOD-19850128
    country:        GB
    org:            ORG-DMoD1-RIPE
    admin-c:        MN1891-RIPE
    tech-c:         MN1891-RIPE
    status:         LEGACY
    mnt-by:         UK-MOD-MNT
    mnt-domains:    UK-MOD-MNT
    mnt-routes:     UK-MOD-MNT
    mnt-by:         RIPE-NCC-LEGACY-MNT
    created:        2005-08-23T10:27:23Z
    last-modified:  2016-04-14T09:56:26Z
    source:         RIPE # Filtered
    
    organisation:   ORG-DMoD1-RIPE
    org-name:       UK Ministry of Defence
    org-type:       LIR
    address:        Not Published
    address:        Not Published
    address:        Not Published
    address:        UNITED KINGDOM
    phone:          +44(0)3067700816
    admin-c:        MN1891-RIPE
    abuse-c:        MH12763-RIPE
    mnt-ref:        RIPE-NCC-HM-MNT
    mnt-ref:        UK-MOD-MNT
    mnt-by:         RIPE-NCC-HM-MNT
    mnt-by:         UK-MOD-MNT
    created:        2004-04-17T12:18:23Z
    last-modified:  2016-10-06T11:09:40Z
    source:         RIPE # Filtered
    
    person:         Mathew Newton
    address:        Network Technical Authority
    address:        UK Ministry of Defence
    phone:          +44 (0)00 000 00000
    abuse-mailbox:  hostmaster@mod.uk
    nic-hdl:        MN1891-RIPE
    created:        2005-03-18T10:42:04Z
    last-modified:  2016-09-22T10:16:55Z
    source:         RIPE # Filtered
    mnt-by:         UK-MOD-MNT

    Additionally, I can now no longer create new app passwords that are accepted by my Outlook 2016 programs.  


    • Edited by Krypts Tuesday, November 22, 2016 10:57 PM
    Tuesday, November 22, 2016 10:56 PM
  • I got exactly the same problem, shows up on https://account.live.com/activity too. The IP is 

    IP address: 25.164.59.30

    Date: 11/23/2016 10:10 AM (EST)

    and

    IP address: 25.164.59.30

    Date: 11/17/2016 7:03 AM (GMT)

    Source: whois.ripe.net
    IP Address: 25.164.59.30
    % This is the RIPE Database query service.
    % The objects are in RPSL format.
    %
    % The RIPE Database is subject to Terms and Conditions.
    % See http://www.ripe.net/db/support/db-terms-conditions.pdf
    
    % Note: this output has been filtered.
    %       To receive output for a database update, use the "-B" flag.
    
    % Information related to '25.0.0.0 - 25.255.255.255'
    
    % Abuse contact for '25.0.0.0 - 25.255.255.255' is 'hostmaster@mod.uk'
    
    inetnum:        25.0.0.0 - 25.255.255.255
    netname:        UK-MOD-19850128
    country:        GB
    org:            ORG-DMoD1-RIPE
    admin-c:        MN1891-RIPE
    tech-c:         MN1891-RIPE
    status:         LEGACY
    mnt-by:         UK-MOD-MNT
    mnt-domains:    UK-MOD-MNT
    mnt-routes:     UK-MOD-MNT
    mnt-by:         RIPE-NCC-LEGACY-MNT
    created:        2005-08-23T10:27:23Z
    last-modified:  2016-04-14T09:56:26Z
    source:         RIPE # Filtered
    
    organisation:   ORG-DMoD1-RIPE
    org-name:       UK Ministry of Defence
    org-type:       LIR
    address:        Not Published
    address:        Not Published
    address:        Not Published
    address:        UNITED KINGDOM
    phone:          +44(0)3067700816
    admin-c:        MN1891-RIPE
    abuse-c:        MH12763-RIPE
    mnt-ref:        RIPE-NCC-HM-MNT
    mnt-ref:        UK-MOD-MNT
    mnt-by:         RIPE-NCC-HM-MNT
    mnt-by:         UK-MOD-MNT
    created:        2004-04-17T12:18:23Z
    last-modified:  2016-10-06T11:09:40Z
    source:         RIPE # Filtered
    
    person:         Mathew Newton
    address:        Network Technical Authority
    address:        UK Ministry of Defence
    phone:          +44 (0)30 677 00816
    abuse-mailbox:  hostmaster@mod.uk
    nic-hdl:        MN1891-RIPE
    created:        2005-03-18T10:42:04Z
    last-modified:  2016-11-22T20:15:10Z
    source:         RIPE # Filtered
    mnt-by:         UK-MOD-MNT
    
    % Information related to '25.160.0.0/11AS203665'
    
    route:          25.160.0.0/11
    descr:          UK Ministry of Defence
    origin:         AS203665
    mnt-by:         UK-MOD-MNT
    created:        2015-11-25T11:02:00Z
    last-modified:  2015-11-25T11:02:00Z
    source:         RIPE
    
    % This query was served by the RIPE Database Query Service version 1.88 (BLAARKOP)

    Tuesday, November 22, 2016 11:36 PM
  • This happen to me as well yesterday and this morning, exactly at the same time stamp.

    Information on Login: Country / region: Unknown 

    IP Address: 25.166.133.13

    Date: 2016-11-22 04:55 (CET)

    and

    Information on Login: Country / region: Unknown 

    IP Address: 25.166.133.13

    Date: 2016-11-23 04:55 (CET)

    Seems like we are all on the same boat with the same symptoms.


    • Edited by Catcloud Wednesday, November 23, 2016 6:31 AM
    Wednesday, November 23, 2016 6:03 AM
  • Had the same problem today

    IP Address: 25.165.175.27
    Date: 2016-11-23 1:35 (MSK)

    Wednesday, November 23, 2016 9:26 AM
  • Same here. 25.XXX.XXX.X was marked as suspicious on my account in the early morning of Nov 22rd and also Nov 23rd. However, I believe it is benign.

    mnt-routes:     UK-MOD-MNT
    mnt-by:         RIPE-NCC-LEGACY-MNT

    Wednesday, November 23, 2016 12:11 PM
  • I've gotten it two days in a row.  Same 25.X.X.X ip address.  Same whois trace to UK Ministry of Defence.  Same green shield in my inbox.  Same issue of nothing showing up in recent activity.

    Once at ~8:30pm EST on 21 Nov. and once at ~2:58am EST on 23 Nov.

    After the first notification, I changed my password.  Both times I got an email and a text message, so it is highly unlikely it is not a legit notification.

    Hopefully it is a false warning.

    Wednesday, November 23, 2016 12:51 PM
  • Same problem and alert email! The IP address in my case was 25.163.112.23 which also belong to the UK Ministry of Defense according to an IP WHOIS.

    When I look at the recent activity log I only see my own IP address (there is nothing from any 25.x.x.x addresses) which is a huge relief, but that's assuming one can trust Microsoft to get the recent activity log right. I use complex, random passwords with 2-factor authentication so the odds of someone logging into my account is slim.

    I really wish the alert email was more helpful. There's just enough information to get you worried but not enough information to help you get to the bottom of exactly what triggered the alert and how far they got with the attempted login. Why not just say EXACTLY what triggered the alert instead of this vague "We detected something unusual about a recent sign-in" message?

    Thursday, November 24, 2016 3:28 AM
  • Hi all,

    Thank you for visiting our forum.

    This forum is for general questions and feedback related to Outlook desktop applications. It looks like your are encountering an issue related to Outlook.com account. Since there is no much thing we can do on this issue from Outlook client side, I'd recommend you contact support via an online form. Or, you can post your questions to the forum dedicated for Outlook.com:

    https://answers.microsoft.com/en-us/outlook_com/forum

    The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.

    If I've misunderstood something, please feel free to let me know.

    Regards,

    Steve Fan


    Please remember to mark the replies as answers if they helped.

    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    • Edited by Steve Fan Thursday, November 24, 2016 6:19 AM
    Thursday, November 24, 2016 6:19 AM
  • existing topic

    https://answers.microsoft.com/en-us/outlook_com/forum/osecurity-oinfosafe/outlook-unusual-sign-in-activity/4f2d5dfd-d4ca-4e9c-aadf-dfdfffa56f40

    Thursday, November 24, 2016 6:32 AM
  • So, UK Ministry of Defence is hacking all accounts and searching something or someone :) :) 
    Thursday, November 24, 2016 7:29 AM
  • I posted my questions on https://answers.microsoft.com/en-us/outlook_com/forum but they suggested I post this here?
    Thursday, November 24, 2016 10:53 AM
  • my email was "hacked" again 

    IP Address: 25.165.177.152
    Date: 2016-11-24 16:32 (MSK)

    Thursday, November 24, 2016 1:54 PM
  • I took your advise and used the form to contact MS directly. After about 5 messages back and forth to clarify the problems I am giving up. I don't know why MS hires these people that keep sending me default answers on "how to better secure your account", without even acknowledging my questions on why the login is not in the activity log etc.

    Back to Gmail for me.

    Wednesday, December 7, 2016 3:26 PM
  • I am getting this as well but I'm suspicious that it is a false positive.  I have had these before and they have usually been related to Microsoft's own IPs and my using my outlook.com mailbox as a "connected account" in Office 365.

    What is different here is that the IPs come up UK MOD in a whois IP search.  However I see no other IMAP access (from MS servers) to my Office 365 account.

    --

    Simon


    Simon Hetzel Microsoft Dynamics CRM Consultancy Microsoft Server/Infrastructure Architecture http://uk.linkedin.com/in/simonhetzel

    Saturday, March 3, 2018 9:06 AM