Whitelist URL/Domain in Microsoft Defender SmartScreen RRS feed

  • Question

  • Hi Team,

    We, Zoho Docs are a Cloud based Document Management Software provided by Zoho Corporation; check this link - https://www.zoho.com/docs/ for more details. Our product has a feature which allows files/folders uploaded to Docs and can be shared to everyone on the internet. These links are hosted in a domain https://docs.zoho.com owned by ZohoCorporation.

    We learnt that Microsoft Defender SmartScreen has categorised this domain http://docs.zoho.com as a phishing site and our customers receive alerts (I've attached screenshots of the same). Customers using IE 11.

    Can you classify the domain "http://docs.zoho.com" as non-malicious so that our customers will be able to access the domain without any hassles. 

    Here are the steps we perform to ensure that malware content does not get hosted from Zoho Docs 
          1. We have an Anti Virus scan in place which validates the files during upload. This ensures that most malware cannot be uploaded to the cloud at all.
          2. We also have a spam and fraudulence detection algorithm in place which identifies if the uploaded files are phishing documents.

    This means most spamming documents get filtered out as spam and never get published.

    We also regularly monitor abuse complaints from our customers to ensure that the few links that were missed to be captured by our mitigation steps are duly pulled down. Despite our best efforts to identify spam and spammers a few spam files do get published from Docs and in such unfortunate instances the entire domain gets blocked. 

    Is there any other option to whitelist the domain docs.zoho.com / writer.zoho.com other than requesting the user to mark the site as safe - 

    Are there any tools to check the domain reputation in Microsoft Defender also submit the domain reputation reviewal ?


    Monday, November 30, 2020 10:29 AM


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