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Lync has stop working RRS feed

  • Question

  • Hello

    our clients use Lync and lately we been getting Lync has stop working error message, we tried uninstall and reinstall nogo clear Lync Cache nogo seems like the only thing working is to reimage the EU laptops, Is there a fix we can use to keep from reimaging the machine. We tried a few KB also with no success.

    Anthony

    Friday, August 28, 2015 9:05 PM

Answers

  • Hi,

    Would you please elaborate your issue?

    Did the issue happen when open Lync client then show the error "Microsoft Lync has stopped working", or just fail to login Lync client successfully?

    If the issue is about the Lync software itself, please try to test with the following ways:

    1. Check the Event Viewer on the issued computer, check if there is any Lync related error/warning message.

    2. Update Lync client to the latest version.

    3. Rollback the Sound Card, VGA Device/Video Card, Graphic Card which Windows applied. Then restart Lync.

    Best Regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Eason Huang
    TechNet Community Support

    Monday, August 31, 2015 7:37 AM
    Moderator

All replies

  • Which problem do you have?

    No login possible? And which error message do you get?


    regards Holger Technical Specialist UC


    Saturday, August 29, 2015 9:17 PM
  • Hi,

    Would you please elaborate your issue?

    Did the issue happen when open Lync client then show the error "Microsoft Lync has stopped working", or just fail to login Lync client successfully?

    If the issue is about the Lync software itself, please try to test with the following ways:

    1. Check the Event Viewer on the issued computer, check if there is any Lync related error/warning message.

    2. Update Lync client to the latest version.

    3. Rollback the Sound Card, VGA Device/Video Card, Graphic Card which Windows applied. Then restart Lync.

    Best Regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Eason Huang
    TechNet Community Support

    Monday, August 31, 2015 7:37 AM
    Moderator