Realpresence Group 300 cannot start video RRS feed

  • Question

  • Hi Everyone,

    I am having this issue with a Polycom Realpresence Group 300 (soft version = When the RPG make the video call, video doesn´t start/connect...

    When Lync/SfB client make the call, video connect/start.

    I can´t find error messages on Lync logs or Event viewer.



    Dario Woitasen | MCSE Lync Server 2013/Exchange Server 2013 | MCITP: Enterprise Messaging Administrator 2007/2010, Lync Server 2010 Administrator, Office 365 | MCSA Windows Server 2012

    Thursday, March 10, 2016 7:41 PM


  • Hi,

    Please make sure that you have enabled "Lync Interop license" on your group series.

    When configure the RealPresence Group system dialing preference as SIP first, then H.323.

    Best Regards

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    Eason Huang
    TechNet Community Support

    Friday, March 11, 2016 2:26 AM