none
Realpresence Group 300 cannot start video RRS feed

  • Question

  • Hi Everyone,

    I am having this issue with a Polycom Realpresence Group 300 (soft version = 4.1.3.2). When the RPG make the video call, video doesn´t start/connect...

    When Lync/SfB client make the call, video connect/start.

    I can´t find error messages on Lync logs or Event viewer.

    Thanks,

    Dario


    Dario Woitasen | MCSE Lync Server 2013/Exchange Server 2013 | MCITP: Enterprise Messaging Administrator 2007/2010, Lync Server 2010 Administrator, Office 365 | MCSA Windows Server 2012

    Thursday, March 10, 2016 7:41 PM

Answers

  • Hi,

    Please make sure that you have enabled "Lync Interop license" on your group series.

    When configure the RealPresence Group system dialing preference as SIP first, then H.323.

    Best Regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Eason Huang
    TechNet Community Support

    Friday, March 11, 2016 2:26 AM
    Moderator