Take notes using OneNote RRS feed

  • Question

  • In the Lync Client:
    When I click "Take notes using OneNote" from a Lync conversation or from an Online meeting i get the following error:

    Cannot start Microsoft Office OneNote to take notes for this conversation. Please check your OneNote configuration and try again.

    I have this error in two different Lync environments

    Thursday, February 17, 2011 4:13 PM

All replies

  • Hi, is Microsoft Office OneNote installed on your computer? I have tested on my computer, Lync client 64bit + OneNote 2010 64bit are working fine, would you please check again? 
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    Friday, February 18, 2011 7:14 AM
  • Yes, Microsoft OneNote is installed. I have the following versions:
    Microsoft OneNote 14.0.4760.1000 (32-bit version)
    Microsoft Lync 2010 4.0.7577.108 (32-bit version)
    Checked with a colleague of mine, and he also discovered this problem at two of his customers. 

    Friday, February 18, 2011 8:30 AM
  • Hi

    What is the status on this matter? In the latest hotfix (Lync 2010 Hotfix KB 2540951) there's no solution to the problem...

    Monday, May 16, 2011 1:12 PM

    This is probably a onenote association issue rather than a lync specific issue?

    Have you tried un-installing and reinstalling office?


    If a post is helpful, please take a second to hit the green arrow on the left, or mark as answer, thanks
    Tom Arbuthnot, Consultant Modality Systems
    Blog: Lync'd Up Blog Subscribe: RSS
    Twitter @tomarbuthnot
    Saturday, May 21, 2011 1:01 PM
  • Thanks Tom! I'll try this and then post a follow-up when ready.

    Tuesday, May 24, 2011 1:55 PM
  • Hi,

    Did you have any update i am facing the same issue?

    Friday, December 21, 2012 1:07 PM
  • I faced the same issue today during a call. This is the first time it is happening. It usually works fine, and at the start of the call, I was able to use the option Take Notes Using OneNote the first time. However, from the second time, it showed the same error.

    I was using the Lync Recordidng functionality during the call - don't know if that matters.

    I am able to use the option again now.

    Please let me know so I can avoid this in my future calls - I have to keep track of all participants and need to keep refreshing the list every 5-10 minutes until the call ends (typically 1 - 1.5 hours)


    Monday, November 3, 2014 5:31 PM