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User hearing other calls inside their own

    Question

  • Hi there,

    I'm having an issue where my end-users are hearing calls from other colleagues right in / through their own call. I have no clue on where to look for this, but I've experienced it for myself.

    Hope you can help me.

    With kind regards,
    Ronald van Ackooij 

    Friday, April 21, 2017 3:12 PM

All replies

  • Ronald v Ackooij,

    I have never seen this before. Are you by any change using a wireless headset?

    -Don

    Friday, April 21, 2017 8:40 PM
  • Hi Ronald v Ackooij,

    Did this issue only appear on the specific SFB client?

    For this issue, please try the following steps:
    1. Delete SFB cache files and test again. (%userprofile%\AppData\Local\Microsoft\Office\15.0\Lync\sip_UserName@Domain.com)
    2. Try to perform a clean boot on your computer: https://support.microsoft.com/en-us/kb/929135
    3. If the issue persists, please try to repair office OR reinstall SFB client, then test again.

    For SFB server side, please try to install the latest update for it.


    Regards,

    Alice Wang


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    2 hours 27 minutes ago
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