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Registrar and UserServer is not starting and working in a migration scenario RRS feed

  • Question

  • Hello everybody,

    I'm migrating from Lync 2010 to Lync 2013. Standard Edition Deployment.

    Lync 2010: 1 Lync 2010 Pool, 1 Lync 2010 Frontend Server with SQL Express on Windows Server 2008 R2
    Lync 2010 Edge:  1 Lync 2010 Edge Pool, 1 Lync 2010 Edge Server on Windows Server 2008 R2

    Lync 2013: 1 Lync 2013 Pool, 1 Lync 2013 Frontend Server with SQL Express on Windows Server 2008 R2
    Lync 2013 Edge:  1 Lync 2013 Edge Pool, 1 Lync 2013 Edge Server on Windows Server 2008 R2 (planned, not yet installed)

    When I try to migrate a user from the Lync 2010 pool to Lync 2013 pool I'll get an DCOM Access Denied Error. After I checked the topology status (Navigation\Topology) and double clicked the Lync 2013 FE Server it show two services which are not ok.

    Lync 2013 Registrar is stopped
    Lync 2013 UserServer says start pending

    I can logon to both, the Lync 2010, Lync 2013 console. All  Lync services are started (services.msc).

    What did I do? 
    I checked for the errors (event id 30988, 32178). I stumbled upon a KB articel (http://support.microsoft.com/kb/2795828/en-us). In fact this KB is for Windows Server 2012 and not 2008 R2 I didn't do anything with the found certificates because they need to be where they are. E. g. WSUS cert in the root cert store, CA cert in the root cert store, ... There are fewer than 20 certs in the root cert. Valid ones. Deployed by group policies.

    I tried just the following cmdlet (http://technet.microsoft.com/en-us/library/jj619172.aspx): Reset-CsPoolRegistrarState -PoolFqdn "lync2013pool.test.com" -ResetType FullReset  
    It didn't fix the issue.

    I've found these two postshttp://social.technet.microsoft.com/Forums/en-US/lyncdeploy/thread/e1c7be2e-c922-4efe-9e47-b08ce63d2320/
    andhttp://social.technet.microsoft.com/Forums/en-US/lyncserverpreview/thread/07ec9d8c-b83e-4795-91b6-0d3344cd49e5 but couldn't sort it out though.

    Is there anyone who has guessings or can help  me sorting it out? Or tell me what else to check in this case?

    Your help and a resolution would really be appreciated. Thanks!
    Friday, April 12, 2013 4:19 PM

Answers

  • Finally I've re-checked the certificates by using the PowerShell cmdlet ((http://support.microsoft.com/kb/2795828/en-us). In fact this didn't help much I checked the Certificate Store of the machine manually.

    There was a certificate of the root ca in the intermediate certificate store of the machine. I wondered why and removed it. Eventually I rebooted and all services were up and running.

    Thanks to your help!

    • Marked as answer by erik365 Monday, April 22, 2013 2:07 PM
    Monday, April 22, 2013 2:06 PM

All replies

  • Hi,

    Please restart the Lync server 2013 and check if all the services are started and replication is correct in the Lync server control panel.

    If still can't work, please reinstall the Lync server 2013 standard edition.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Sean Xiao
    TechNet Community Support

    Tuesday, April 16, 2013 3:23 AM
    Moderator
  • Hello,

    If you cannot move users to Lync 2013 you probably cannot sign in into Lync 2013.

    Check the following setting on your Lync 2013:

    All setting in topology configured correctly.

    Your certificate on Lync 2013 is ok.

    Check if Lync machine account is missing from the RTCUniversalUserAdmins group in Active Directory.

    Run invoke-CsManagementStoreReplication to finish replication or start again.

    Apply CU1 for Lync 2013.

    Configure dcom permission on IIS WAMREG.

    Eli.

    Tuesday, April 16, 2013 5:25 AM
  • Hello,

    thanks for your replies.

    I restarted the server. It did not sort it out. The main services are up and running as before. Those Server Services which I can view in the Lync 2013 Console are still the same (Registrar, UserServer).

    I'll do as you told, Eli and check these things. As far as I've got something new, I'll let you know.

    Bye
    Erik

    Wednesday, April 17, 2013 8:01 AM
  • Finally I've re-checked the certificates by using the PowerShell cmdlet ((http://support.microsoft.com/kb/2795828/en-us). In fact this didn't help much I checked the Certificate Store of the machine manually.

    There was a certificate of the root ca in the intermediate certificate store of the machine. I wondered why and removed it. Eventually I rebooted and all services were up and running.

    Thanks to your help!

    • Marked as answer by erik365 Monday, April 22, 2013 2:07 PM
    Monday, April 22, 2013 2:06 PM
  • Hi Sir 

    can you please tell me what shill I do on this issue or steps for Resolution 

    thanks 

    Thursday, January 23, 2014 7:53 AM